Fibre Install Stuck on Error at Metrofibre Side

[Duke of Hazard]

We applied mid 2021 for Fibre through Mweb (best deal for price range) and we are still waiting!

When they were installing the Fibre in our area we opted to let them do the installation for free same time, so I don't know why there is a delay or error with the request.

Does anyone have an email address we can contact for assistance? since there is basically no other way to contact them apart from calling them... Who still even does that??

 

[cavedog]

Mweb needs to place a repair order. MFN will then look at what is going on with the address and approve the order. Mweb needs to go and accept the order to get an FTTx number.

 

[Ghostfibre]

Mweb needs to place a repair order. MFN will then look at what is going on with the address and approve the order. Mweb needs to go and accept the order to get an FTTx number.

Basically this.

You just need your ISP to keep pushing up the right channels and it should get sorted out.

 

[Duke of Hazard]

Fibre finally installed and running, it Afrihost all of 3 Days from application in the afternoon of Wednesday to having it all plugged in and setup by Friday and running right now on Saturday.

To date, nothing from Mweb.

Afrihost's response time has been phenomenal, they respond to messages and mails within easily 10 mins or less.

 

[TofuMofu]

Fibre finally installed and running, it Afrihost all of 3 Days from application in the afternoon of Wednesday to having it all plugged in and setup by Friday and running right now on Saturday.

To date, nothing from Mweb.

Afrihost's response time has been phenomenal, they respond to messages and mails within easily 10 mins or less.

I almost signed up with Mweb as well due to the price, but luckily I didn't. I don't like large ISP's, they are too big to support all their customers equally.

 

[Ghostfibre]

I don't like large ISP's, they are too big to support all their customers equally.

Yes... we agree... no bias...