Fibre line release delayed - intentionally.

[FrikVenter]

Good day,



Here is how big ISPs starve and delay revenue from smaller ISPs on purpose. When a client decides to migrate from Big ISPs to smaller ISPs. The big corps delay the release of line and in doing so they are preventing revenue to the smaller ISP. Secondly the clients become so frustrated and blames the smaller ISP for the delay and in doing so, spreads negative sentiment and comments about the smaller ISP, which has a snowball effect and further impacts the revenue of the smaller ISP. The question here is, who all are part of this conspiracy, including back bone suppliers and infrastructure providers.

PS. Account up to date

 

[Jet-Fighter7700]

fact was covered up when I moved from Afrihost to Vox, had to beg and plead with 100 people to release my Fibre line with metrofibre

it got done eventually, but wasn't easy or simple.

 

[A3@MBB]

Openserve intentionally delayed to lit my neighborhood's installation for 5 months.
Contractors installed street optic in December and last mile installations started only in beginning May.
Talked to the contractor and he said their hands are tied and they don't get paid until Openserve flick the switch.

 

[FrikVenter]

Service with Webafrica was requested to be cancelled on 8th May 2023 by the client. Knowing there is a calendar month notice period. After which I received notice the service would end 1 July 2023. This is correct and acceptable.

A few weeks ago, I was contact via telephone call by a Webafrica agent to discuss the cancelation and reason for leaving. I advised that I am not happy with the chat support that Webafrica provides, after which the call agent advised me that if I choose to stay, she will give me her personal number if I need future support. This offer I declined and advised that I wish to go with another local ISP.

Come 1 July 2023, my service was correctly cancelled by Webafrica. My new ISP submitted a ticket with ZOOM to take over the fibre line. However, Webafrica never submitted a release of the cancelled line with ZOOM.

On 5th July I converse with Webafrica, where the agent advised me that a line release request has been sent. ZOOM still did not release the line.

On 6th July I converse with Webafrica again, the agent advised that it has now been escalated for immediate release and as assured me that this would happen at midnight the same evening.

The same day I receive notice from ZOOM stating that line release has only been submitted on 5th July, and that it has a 30 day period and the line will only be released 5th August according to new agility policy, as the client needs to serve a notice with Webafrica. Obviously in error considering the above.

On 7 July I converse with Webafrica again, they still say the line release is in process. And no one knows who, what, where or when this will occur. Now Webafrica is saying that they are waiting for feedback from ZOOM. ZOOM is saying that they are unable to do anything until 5th August. Bull$#%%%.

Conclusion – After my service ended after serving the notice period, Webafrica never requested, or ZOOM never received a release request. After I contact Webafrica on 5th, ZOOM gets a normal release request and are under the impression the client must still serve a notice. On 6th, Webafrica escalates to an immediate release and are now still waiting for ZOOM. ZOOM is adamant that the client needs to serve a notice, after proof has been sent that the client already served a notice.

 

[FrikVenter]

ISPA is also of little use. Especially if 1 of the parties involved is not a member.

 

[AfricanTech]

Good day,



Here is how big ISPs starve and delay revenue from smaller ISPs on purpose. When a client decides to migrate from Big ISPs to smaller ISPs. The big corps delay the release of line and in doing so they are preventing revenue to the smaller ISP. Secondly the clients become so frustrated and blames the smaller ISP for the delay and in doing so, spreads negative sentiment and comments about the smaller ISP, which has a snowball effect and further impacts the revenue of the smaller ISP. The question here is, who all are part of this conspiracy, including back bone suppliers and infrastructure providers.

PS. Account up to date

I dunno hey - in SA especially I rarely ascribe behavior to malice that can be explained by incompetence...

 

[FrikVenter]

I dunno hey - in SA especially I rarely ascribe behavior to malice that can be explained by incompetence...

True that.. most definitely. Especially on that forsaken chat support. When you get bounced around and around. However, in any IT world there is a way to connect and disconnect something. When they blatantly refuse to release a line after a clear error has been acknowledged. Then you need to think twice.