First development call centre to start ringing soon

Who are these 10 call centers?

What about the value of existing call center groups that operate without these concessions, how do they compete, or am I missing the point entirely?
 
Just 10 call centres? This has to be the most idiotic idea I've heard in a while. It sounds like yet another deal the government lackeys have made with telkom instead of effecting any real change.
 
The call centres, announced in President Thabo Mbeki's state of the nation address on Friday, will employ 1 000 people each in areas to be identified by the government.

They will be part of efforts by the government to expand the business process outsourcing (BPO) sector that has grown rapidly in South Africa despite high telecommunications costs.

BPO is one of the primary sectors identified in the national industrial policy framework of the accelerated and shared growth initiative for key government interventions.
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I don't get it. Is government just going to plonk these down in some arb town and expect them to work?!

WTF is going on?

And where is our cheap bandwidth and telecommunications!! :mad:

What a sick joke. The government cartel has got us by the balls and isn't letting go! :mad:
 
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Call my cynical but I bet these call centers will be owned by government members' friends or family hence their real purpose is another avenue for self enrichment.
 
If you think about it, this is kinda like a way for gov to get into the fast growing call centre business. heh, ok maybe not directly but i'd love to see who owns these 10 centres. I'm sure those 10 will suddenly get alot of the overseas market while the others struggle to compete.
 
icyrus said:
Call my cynical but I bet these call centers will be owned by government members' friends or family hence their real purpose is another avenue for self enrichment.
Click to expand...

And we have a winner!
 
kilo39 said:
I don't get it. Is government just going to plonk these down in some arb town and expect them to work?!
Click to expand...

From the little information given, these are doomed to failure. 10 centres each employing 1000 people, means at least 800 agents in each, in theory serving internationally. The first going to a "small town", as will most of them one assumes. Now, where are they going to get the international business from? If they are inbound centres doing helpdesk or product support the agents have to be fairly well educated - overseas companies do not put up with the hopeless morons SA companies fill their help centres with. For overseas campaigns the agents must speak with accents acceptable to the foreign country - this is a critical factor in the call-centre game. So where are you going to find 800 educated well-spoken agents in eg: De Aar to work on a campaign that you are highly unlikely to get in the first place?

Doomed with a capital "F" as the saying goes.
 
I think you got it wrong, they hear us fine, they just don't listen..

remember listening = hearing + taking note
hearing = hearing sounds, not necessarily taking note of what you hear.

i.e at a party you can hear music, but listen to your gf..

funnily enough i learned that at telkom :eek:
 
icyrus said:
Call my cynical but I bet these call centers will be owned by government members' friends or family hence their real purpose is another avenue for self enrichment.
Click to expand...
The current guavamint regime is incapable of doing anything without some degree [usually a large degree] of nepotism & self-enrichment, I don't think you are being at all cynical - you're just a realist like the rest of us with eyes wired open.
Mbeki said the development call centres' special rate would be "directly comparable to those for the same service and capacity per month offered in any of the comparable countries".
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Mbeki he speak with forked-tongue: definition of "comparable countries"??? - will this include other African countries where bandwidth costs much less than in SA, or will they be like Iraq and Lebanon etc which are about the only places on earth where Telkodemonopolies' exorbitant pricing is comparable...another guavamint USAL-like disaster on the way...:rolleyes:
 
Telscum don't give discounts to ANYONE.
That means we will be paying for it.

....and her poison ivyness will probably get a great deal on a new vehicle for organising it too.
:mad:
 
Sneekys point is quite valid re What about companies already operatig call centers without these subsidies or discounts? I guess they will get stitched up and either be put out of business by the new competition or shut up shop out of frustration untill we get a fair deal for all rather than specials deals on an ad hoc whoever gets governments ear to bend basis.
 
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