First time poster urgently needs help

[doubletrouble]

Good day

I have been reading these forums a while but this is the first time posting.

Please I need advice from someone "in the know"

I have a 384kbps line from telkom and for some reason my ping is over 100. Download speed 0.26 and upload 0.1 or something like that. heres the link http://www.speedtest.net/result/1997829872.png.

Please could anybody tell me if this is normal and if not how do I improve it. Please explain step by step as I only have the adsl line one month, so I'm not a proffessional by any means.

Thank you so much for your assistance.

 

[buyeye]

Was windows update also running?

 

[doubletrouble]

I am not sure... where do i check? apologies for the ignorance.

 

[buyeye]

Taskbar bottom right corner or task manager check the network tab.

 

[doubletrouble]

Ok, windows update was on. I have now said never to search for updates. I tested the speed again. this is it. Not a big change, downloads are better but ping is still the same. this is the results http://www.speedtest.net/result/1998007627.png

 

[Lycanthrope]

Ok, windows update was on. I have now said never to search for updates. I tested the speed again. this is it. Not a big change, downloads are better but ping is still the same. this is the results http://www.speedtest.net/result/1998007627.png

Yeah, I'm afraid that's quite right for a 384 line.

Only concern, really, is that the latency is very high for local. I'm not sure how to address that though: it could be a congested exchange, noise on your line, anything, really.


Best of luck.

 

[doubletrouble]

this is my stats from my router.

ADSL Link Downstream Upstream
Connection Speed 384 kbps 128 kbps
Line Attenuation 38.5 db 22.5 db
Noise Margin 45.0 db 19.0 db