Fixed LTE questions

Retro1337

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Hi, so i was looking at getting 10+10 package through axxxess https://www.axxess.co.za/mobile/telkom-fixed-lte
I would like to know if it could be used with my 4G enabled phone or does it only work with a router? Also I have a small 3G ZTE pocket router , i assume it wont work with that? as it will only connect to 4G network

i did see this "No need to buy a new LTE router. You can order the SIM Only and use your own LTE compatible device." but just wanted to confirm
 
Hi guys,

So it's been 10 days since I have received my Telkom sim (60GB Day/60GB Night) package @ R399/month from VOX with a ZTE MF253 on rental @ R51/month.

Since day 1, I have never had above 1mbps or a stable connection, however the upload speed is always 10x greater... When I login to the router, the signal bars are full however my signal strength sits between -95 to -110. I have contacted VOX multiple times every day for the last 10 days and I am getting no joy out of them. I investigated this issue by myself and it seems like the router is the issue??

Firstly, this router has come with a Vodacom SA apn on the manual settings. When I factory reset it, same story. I had to manually add the VOX APN as advised by the VOX "TECH"... Guess what, nothing changed... Still max 1mbps download...

The strange part is, when I set the Network Selection to 3G only.. I get speeds of upto 5mbps download and a stable connection? But when I set it back to 4G/LTE only, BOOM... 1mbps if not 0.15mbps

Could anyone tell me if this router is definitely the issue? This is very disappointing from VOX. They even want me to pay R300 to return the router for COURIER FEE.. what nonsense... I didn't even get to use this service properly.

Atm, I am using a prepaid Telkom sim card in my pocket router and I get speeds of upto 20mbps at least sigh.... I wonder when VOX will wake up.

Router model: ZTE MF253

Please let me know if there is any way to fix this issue....? If not, I will have to cancel this crappy service and probably order an LTE service through mweb/webafrica where they provide a Huawei router instead of this terrible ZTE MF253

Thank you
 
One can use fixed LTE in a 4g enabled phone. The compatible device list is what their helpdesk is trained to support.

If there isn't a tower near you, the router/phone will move from tower to tower looking for a better signal. It can do this every few seconds. The upload/download discrepancy is (IME) normal for this scenario.

We had 25mbps on our Fixed LTE using a phone, then the tower near us went down and we ended up with exactly the same symptoms you're having - we're with Afrihost using Telkom LTE. We reported it to Afrihost and Telkom sent a techy a week later. It took about 2 weeks after that for the tower to come back up. Eish, this was a day before the latest international cable break.

It could be you're in a bad location where there is LTE, but no tower is the clear winner, or the best tower for you is down - apparently some of them don't come back up after loadshedding, and Telkom doesn't have an automated notification system to help them spot down towers; they rely on problems being reported. Put card in phone and hunt around house and garden for 3 bars of 4g LTE signal - or stable 2 bars if that's all you can get. I found 3 bars by perching my phone on top of our washing line, which is where we left it for the duration of the issue. I put it in a big box inside a garbage bag, fed a power cable through an open window to keep it charged. It stayed there day and night till the tower came back up. Connection dropped out occasionally, but we got 1.5mbps to 5mbps or so.

I did get a Huawei b315s, but it worked only marginally better than my phone and ipad.

Report it to Vox.

I doubt it's the router, but try your phone and if the same problem exists, it's not the router. I went through the same supported router marlarkey with Afrihost, so I borrowed a b315s to test and help their helpdesk grasp the issue. I ended up buying it, but in my view unnecessarily.
.
 
Last edited:
Hey man

Thanks for your feedback. I realized it wasn't the router last night actually. I went and bought a prepaid MTN sim card, loaded a "Skawara" 1GB bundle for R30 did some speed tests throughout the night and today and I get a constant 15-25mbps download with the same upload... Telkom is just disappointing.

As per reporting it to VOX, that's just a big LOL. I have been up and down with them for the last 4 weeks. I am so sick and tired of them, I found directors, managers and the CEO on Linkedin and I dropped them a message with every ticket number... Sometimes, enough is enough.
 
sorry to hijack this thread. i run prepaid LTE from telkom, but i need to get more in lockdown, how and where can i purchase as telkoms website and call centre sucks. any help?
 
sorry to hijack this thread. i run prepaid LTE from telkom, but i need to get more in lockdown, how and where can i purchase as telkoms website and call centre sucks. any help?
You need to make sure you're on the Smartbroadband Wireless Prepaid tariff plan (*180#), then you'll be able to load airtime as normal and buy a fixed LTE bundle like normal (*180#)
 
Thanks Stefan. Tried that already but gives invalid MMI code. Don't need airtime as have a red contract with vodacom.
 
You need to make sure you're on the Smartbroadband Wireless Prepaid tariff plan (*180#), then you'll be able to load airtime as normal and buy a fixed LTE bundle like normal (*180#)

How do you buy these prepaid LTE bundles? There is no option for these on the app. I have changed my tariff to Smart Wireless Prepaid but still no luck....
 
How do you buy these prepaid LTE bundles? There is no option for these on the app. I have changed my tariff to Smart Wireless Prepaid but still no luck....
My sim is in a router, I usually take the SIM out, put it in a phone and buy the bundles through *180#
 
My download speed is 1mb/s. WTF? This has been happening since last night. I have 10mb LTE router package from Telkom. Is there a problem there? Pretty hard to download something thats 500mb with this pathetic speed.
 
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