FNB being annoying with their app

[saor]

Minor thing this, but twice now in the last month I've needed to make a payment and email a quick proof of payment. On desktop this is easy - make payment, download the payment pdf & send.

On the app. No such luck. The only option is to send the recipient an automatic proof of payment that costs money to send. A bit scummy pushing the app but then removing a feature and forcing you to pay for something that really - they can go **** themselves expecting people to pay for something like this.

I also prefer just sending the pdf myself so I know it's done and there's a single email trail with everything in it.

/rant.

(Or it's there an I'm missing it?)

 

[saor]

Try to log in via browser on mobile:
"We've noticed that you have a linked app on this device - **** you". Get kicked back to login screen.

 

[Jet-Fighter7700]

FNB app is super annoying these days,
location services always on to do anything, for what? for your spyware?

 

[NeonNinja]

FNB app is super annoying these days,
location services always on to do anything, for what? for your spyware?

Doesn't that have to do with Geo payments?

 

[Jet-Fighter7700]

Doesn't that have to do with Geo payments?

nope, all payments, to benificiary, to anybody,
location services must be on, otherwise we cant track you with our spyware.

 

[zerocool2009]

I had an issue, bank statements without a stamp on (being downloaded).

I updated the app, issue solved

 

[mugikhan]

nope, all payments, to benificiary, to anybody,
location services must be on, otherwise we cant track you with our spyware.

There is actually a very good reason for this, it's to prevent fraud. Most banks implement something similar.

 

[KingMikel]

FNB app is super annoying these days,
location services always on to do anything, for what? for your spyware?

Fraudulent payments.

If you log in from RSA to make a payment but then log in from USA 15 minutes later, would that indicate fraud?

 

[supersunbird]

There is actually a very good reason for this, it's to prevent fraud. Most banks implement something similar.

Till the POS causes my phone battery to drain excessively.

 

[supersunbird]

Fraudulent payments.

If you log in from RSA to make a payment but then log in from USA 15 minutes later, would that indicate fraud?

Not really, VPNs exist.

 

[KingMikel]

Not really, VPNs exist.

The fact remains that it is used as a fraud prevention measure, giving the bank time to contact the client

 

[Jet-Fighter7700]

Fraudulent payments.

If you log in from RSA to make a payment but then log in from USA 15 minutes later, would that indicate fraud?

but its still annoying, I mean cant you deduce a payment being done in the USA from the IP location?
or some other way then switching on location, waiting for it to get signal, and then letting the payment go through.

 

[Jet-Fighter7700]

Till the POS causes my phone battery to drain excessively.

and if you forget to turn it off after you have done your payment,
annoying little sh*t
and yes, VPN and spoofing location and rooting all exist, so whats the point...

 

[Johnatan56]

but its still annoying, I mean cant you deduce a payment being done in the USA from the IP location?
or some other way then switching on location, waiting for it to get signal, and then letting the payment go through.

Use more than one avenue to confirm, IP you can use a VPN to bypass, GPS you can use a geo spoofer on the device to bypass, etc.

 

[I.am.Sam]

I had an issue, bank statements without a stamp on (being downloaded).

I updated the app, issue solved

i tried this and still cant find stamped statements

 

[DA-LION-619]

There is actually a very good reason for this, it's to prevent fraud. Most banks implement something similar.

Most banks have less crap to deal with, FNB’s fraud problems don’t seem to ever go away.

 

[Jefferson D'Arcy]

The entire app is a dog's dinner. They ignored the first principles of what an app is meant to be and built a fully featured website instead, and with dire CX and UX to compound the shittery.

 

[mister]

There is actually a very good reason for this, it's to prevent fraud. Most banks implement something similar.

Is this the same fraud system that allows you to have 2.9 million withdrawn from your account before you are sued?

 

[Jet-Fighter7700]

Is this the same fraud system that allows you to have 2.9 million withdrawn from your account before you are sued?

FNB, how can we scam you...

 

[GhostSixFour]

The fact remains that it is used as a fraud prevention measure, giving the bank time to contact the client

Try it. Get a VPN and login to the app, logout, change location, login again.. repeat. I've tested this, and my VPN has GPS spoofing enabled as well. No warnings or anything from FNB.