FNB says it has resolved EFT payment problems

Jan

Jan

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FNB payment clearance problems

First National Bank (FNB) clients are complaining that online banking payments they’ve made since Saturday or Sunday have not been processed.

MyBroadband received several complaints from FNB account holders about the issue.
 
Not encouraging this but seems like this is the way customers solve problems these days FNB... :ROFL: :popcorn:
 
Making payments on the weekend or a public holiday with FNB has always been problematic. For example I've seen from personal experience that if you make a payment to another bank on a Sunday, it will take longer to get to the recipient than if you made the same payment on the following Monday.

It's always boggled my mind why computers need to rest on the weekend, but apparently bank systems also need a weekend break.
 
lkswan747 said:
Hey FNB, it should be happening, even if it only happens to a small number of clients! A client is a client and is paying for the service!!:mad:
Once again, a large corporate diminishing the importance of their clients.
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were just numbers for these companies, what difference is gaining 100 clients or loosing 100 clients,
small potatoes for them. they earn the same on each one.
 
RunningFromFat said:
Worst timing considering it was month-end and people need their monies.
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Imagine paying your Rent on time and then FNB screwed up. Now you get penalised for each day it is late and you get a negative rating on TPN:mad:
deweyzeph said:
Making payments on the weekend or a public holiday with FNB has always been problematic. For example I've seen from personal experience that if you make a payment to another bank on a Sunday, it will take longer to get to the recipient than if you made the same payment on the following Monday.

It's always boggled my mind why computers need to rest on the weekend, but apparently bank systems also need a weekend break.
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It boggled me even more why FNB-FNB EFT’s are even delayed…. Their IT systems are always such a **** show. So glad moved to Absa.
 
Louis72 said:
Imagine paying your Rent on time and then FNB screwed up. Now you get penalised for each day it is late and you get a negative rating on TPN:mad:

It boggled me even more why FNB-FNB EFT’s are even delayed…. Their IT systems are always such a **** show. So glad moved to Absa.
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It really makes you wonder just how automated the banks' systems really are if they can't operate properly on weekends or public holidays. In theory it should make absolutely no difference if you make a payment on a non-working day if their systems are truly automated.
 
deweyzeph said:
It's always boggled my mind why computers need to rest on the weekend, but apparently bank systems also need a weekend break.
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That's because they actually have a human doing the transfers, the computers are just for receiving email.
 
deweyzeph said:
Making payments on the weekend or a public holiday with FNB has always been problematic. For example I've seen from personal experience that if you make a payment to another bank on a Sunday, it will take longer to get to the recipient than if you made the same payment on the following Monday.

It's always boggled my mind why computers need to rest on the weekend, but apparently bank systems also need a weekend break.
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Isn't that the case with any bank?
 
This is what is being up... Just odd that FNB haven't issued a message anywhere else, and I was about to contact them at around 14:00.

Not cool, FNB. Please Fix!
 
deweyzeph said:
It really makes you wonder just how automated the banks' systems really are if they can't operate properly on weekends or public holidays. In theory it should make absolutely no difference if you make a payment on a non-working day if their systems are truly automated.
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They are truly automated.
The problem is the transaction volumes are so high, even 64GB of RAM and 16 core CPUs are not enough on a server, on payday.

The systems buckle under pressure. That is the problem. It affects ALL the banks to differing degrees.
 
I guess election day being declared a public holiday was like an FNB Y2K. FNB will never state to be accountable, they always blame the system, always.
 
PaulMurkin said:
They are truly automated.
The problem is the transaction volumes are so high, even 64GB of RAM and 16 core CPUs are not enough on a server, on payday.

The systems buckle under pressure. That is the problem. It affects ALL the banks to differing degrees.
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That doesn't explain why payments on any weekend or public holiday are always delayed.
 
PaulMurkin said:
They are truly automated.
The problem is the transaction volumes are so high, even 64GB of RAM and 16 core CPUs are not enough on a server, on payday.

The systems buckle under pressure. That is the problem. It affects ALL the banks to differing degrees.
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Sorry but that is exactly why batch processing is employed and it is not done real time.

Why would RAM and CPU power matter in such a case? The transactions are run in order of a list after hours.

Even if the month end load was really high it might just take longer to run the list. But not almost 7 days.

An example is with Nedbank and Absa EFT payment allocation and debit orders start running around 18:00. Hence the eft cutoff time being around 15:30 to other banks for same day delivery.
 
Louis72 said:
Sorry but that is exactly why batch processing is employed and it is not done real time.

Why would RAM and CPU power matter in such a case? The transactions are run in order of a list after hours.

Even if the month end load was really high it might just take longer to run the list. But not almost 7 days.
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Ask the bank, not me.
I work on the terminal side, I don't have that far a view into the system.
 
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