For a vodacom representitive.

[dyanamo]

Values taken from the Vodacom4Me website

200 Message Bundle
Month Threshold Used Bundle Remaining Bundle
April 200 185 15
March 65 65 0


From the Invoice (April)
SMS - Domestic 54.95

SMS Bundle 200 14.01 (March)
SMS Bundle 200 39.47 (April)

What I would like to find out is how is this possible?

My Fiance went from Pre-Paid to Weekender, then near the end of the month decided to add on a 200 SMS bundle (R14.01 for March) and still got charged R46.49 for Marchs SMS's which is OK (Dunno how many SMS's she got for that R14.01 if any). Heres Where I have the problem. What I would like to know is why am I getting charged SMS Bundle Fee plus SMS - Domestic When I have paid for the bundle? And no we havent used close to 300 sms's. Would just like this explained. Tried phoning Vodacom and all I got was "the bill is correct you cant dispute it bye" without evening looking at the cell number or account. Please can you PM me and ill give you the cellphone number in question for the query. Was a bit dishearted to hear the vodacoms call center rep who wouldnt even give us the time of day to hear or explain it if it is correct.

 

[ginggs]

I'm not a Vodacom rep, but I'll give this a go...

Dunno how many SMS's she got for that R14.01 if any.

She got 65 and used all 65.

Heres Where I have the problem. What I would like to know is why am I getting charged SMS Bundle Fee plus SMS - Domestic When I have paid for the bundle?

You're being charged in April for SMSs that were sent before the bundle was activated in March.

 

[ginggs]

Just to clarify, SMS bundles on pre-paid last for 30 days from date of purchase, SMS bundles on contract run from the 1st of the month to the end of the month.

When you buy your first SMS bundle on contract you will be charged pro-rata from the current date to the end of the month, that's why you paid R14.01 and got 65 SMSs.

Be careful if you upgrade to a bigger SMS bundle in future, it will only take effect from the 1st of the following month. The pro-rata rule only applies when you don't already have a bundle.

 

[SFW007]

Call 0821082

The VC REP does not deal with free minutes and sms`s

 

[kingrob]

Call 0821082, or pay ginggs a consultancy fee.

Not the right place to discuss this.

 

[vodacom3g]

Call 0821082

The VC REP does not deal with free minutes and sms`s

Mostly because he's go clue....

Best is to call 111 or 155 and they can bring up your billing records (I have no access to them) and talk you through it.

Or pay ginggs as already suggested. He [-]is a slut[/-] will do anything for a good single malt.