Foxytech experience

[Robocop]

Had this weird experience with Foxytech.
Ordered a motherboard from them on the 28th. Other that the order confirmation there has been no progress on the order. So tried calling and using social media to communicate with no response. So i used messenger on facebook and got this reply.

Has anyone else dealt with them ? Not sure i will again.


Edit. It turns out this is not the same Foxytech as the online store, but rather someone out to infuriate their customers.

 

[saor]

One of the strangest replies to a customer I've seen in a while. Someone has spent money with you - just give them a normal answer instead if this nonsense. Also weird they'd comms like this knowing full well it's likely to end up on the internet somewhere.

(Was gonna shout scam but see they're on carbonite. Never heard of them)

 

[Snyper564]

One of the strangest replies to a customer I've seen in a while. Someone has spent money with you - just give them a normal answer instead if this nonsense. Also weird they'd comms like this knowing full well it's likely to end up on the internet somewhere.

(Was gonna shout scam but see they're on carbonite. Never heard of them)

Seems to be part of them "meme culture"

 

[saor]

Send them foxes a picture of a bird...

 

[Snyper564]

 

[Azbubu]

Don’t be an angry kitty.

 

[HelterSkelter]

If it were me, I would have told them poose.

 

[rh1]

This is what happen when you hire family that cannot get employment anywhere else. Foxytech should lay of the drugs during working hours.

 

[Robocop]

And the item shows In Stock... so not sure why it would take 8 days to deliver....

Gigabyte GA-Z690-GAMING-X-DDR4 Z690 GAMING X DDR4 Intel Z690 Alder Lake LGA1700 ATX DDR4 Desktop Motherboard - FoxyTech

ATX Form Factor Intel Z690 Chipset Intel LGA1700 Socket 4x DDR4 DIMM Slots, Up to 128GB Supports Up to DDR4-5333MHz (OC) Ultra Durable Memory Armor 1x PCI-E 5.0 x16, 2x PCI-E 3.0 x16 Slots 6x SATA 6Gbps, 4x M.2 Gen4, 1x M.2 Gen3 1x USB 3.2 Gen 2x2 Type-C, 2x USB 3.2 Gen 2 Type-A 3x USB...

www.foxytech.co.za

 

[3WA]

I guess the company is run by a 19-year-old edgelord.

 

[ToxicBunny]

Wow... that is generally not how you respond to a customer, even if its your supposed "company culture" crap.

 

[saor]

Wow... that is generally not how you respond to a customer, even if its your supposed "company culture" crap.

Was trying to think of a way in which they could've replied & still sent the pics...but really it still felt off even after a decent response. Like - I'm waiting for a reply for an order, please don't waste your time sending me cat pics.

 

[ToxicBunny]

Was trying to think of a way in which they could've replied & still sent the pics...but really it still felt off even after a decent response. Like - I'm waiting for a reply for an order, please don't waste your time sending me cat pics.

View attachment 1208042

When it comes to queries about outstanding orders, there is only one acceptable response style, and that is short, sweet and to the point.

Money was paid, and the customer needs to know where the product is... cat pictures do not ever enter into the picture.

 

[Fulcrum29]

The last time I checked, Foxytech was quite in with the younger gamer crowd, seen them punted by streamers and tweeps. I have no idea about their meme culture, though I can see it work, they avoided engaging with the OP by dealing with it in a 'meme' way. I have seen, or rather experienced, it elsewhere most recently, but not going to elaborate here.

Are memes cool, hell yes, does it address customer concerns, no. Time and place, and all that, but some will disagree, especially the shills.

 

[saor]

The last time I checked, Foxytech was quite in with the younger gamer crowd

Memes are funny when it's moms money you spent.

 

[My_King]

So you have to keep asking about your order, and when they do respond its pictures about cats that has nothing to do with your order. I will rather stay clear of them.

 

[Fulcrum29]

Memes are funny when it's moms money you spent.

I hope their return's policy isn't a meme

 

[dualmeister]

Totally unprofessional.
They have a lot to learn still.

 

[3WA]

Was trying to think of a way in which they could've replied & still sent the pics...but really it still felt off even after a decent response. Like - I'm waiting for a reply for an order, please don't waste your time sending me cat pics.

View attachment 1208042

You're even lamer than their actual facebook rep

 

[ScottulusMaximus]

I would have completely lost my ****, wtf do they think they are doing!?