Foxytech experience

airborne said:
I know wtf, it wasn't them, it was the tea lady having a lark when they weren't looking.

@FoxyTech if your company didn't send the meme's who did?
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We are just as confused. We do see them pop up every now and then, but rarely. When they do it causes issues on our side which we did try and escalate with them but no satisfactory result. No idea what they do, and why they are even responding to orders that aren't theirs, but they are negatively impacted our reputation for a while now.
 
saor said:
Cool thanks. My nose is sufficiently bent now from being all up in someone else's business.
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It happens, but @Robocop must update his OP with the correct information. The rest can stand to serve as a warning for those exposed to malicious interactions, just exonerate FoxyTech from all of this on topic and related to this thread.

Apologies @FoxyTech, but I can be harsh on bad business practices and questionable ethics. Good that you came to clear the matter, for the correction of events, and please do keep up with the memes on your socials :thumbsup:

Also, be more active here, and talk about your products. Just inform @rpm of your business profile and intended activities.
 
FoxyTech said:
We are just as confused. We do see them pop up every now and then, but rarely. When they do it causes issues on our side which we did try and escalate with them but no satisfactory result. No idea what they do, and why they are even responding to orders that aren't theirs, but they are negatively impacted our reputation for a while now.
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Hectic!!

This is a messup!
 
FoxyTech said:
Well, it seems we need to jump in as we have some explaining to do, and yes we do deserve a proper spanking as we messed up and will be the first to admit it publically and openly as transparency is of utmost importance.

The Foxytech at the beginning of the tread is not us. We are not sure who they are, and why they respond to messages like that. At no point will meme culture be used to deal with order queries or irate issues from our side at least.

Rectron do deliver straight to the end user upon request, and since we are an e-commerce type business such an arrangement has been made with only this one distributor when we don't have an item physically in stock to cut out some of the transit time between warehouse - office - customer in a best effort to have it delivered sooner than later.

However this instance it did not go as plan, and we messed up big time in pushing it as we should have. We deserve a good hiding and some corner time well deserved. We can only apologise for the unacceptable waiting time in this instance, and to to make it worse have the wrong items delivered (we are pretty sure some retailer/customer somewhere is just as livid as they are probably waiting for those headsets).

Customer Service is utmost importance. Do we mess up, yes we do. Do we learn and adjust from mistakes, we try out best to. Are we willing to publically own up to our mess and mistakes, hell yeah! From that we try out utmost best to sort out an already very irate issue to get a satisfactory result. It is the ideal to have everything always go smoothly, but when it doesn't we jump in and put in the work to make it less bumpy.

Thanks for all the comments, only through viewing a public opinion can we truly be held accountable for our actions.
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Awesome, and welcome to the forum!

Sadly, might need to consider a new name or something?
 
FoxyTech said:
Well, it seems we need to jump in as we have some explaining to do, and yes we do deserve a proper spanking as we messed up and will be the first to admit it publically and openly as transparency is of utmost importance.

The Foxytech at the beginning of the tread is not us. We are not sure who they are, and why they respond to messages like that. At no point will meme culture be used to deal with order queries or irate issues from our side at least.

Rectron do deliver straight to the end user upon request, and since we are an e-commerce type business such an arrangement has been made with only this one distributor when we don't have an item physically in stock to cut out some of the transit time between warehouse - office - customer in a best effort to have it delivered sooner than later.

However this instance it did not go as plan, and we messed up big time in pushing it as we should have. We deserve a good hiding and some corner time well deserved. We can only apologise for the unacceptable waiting time in this instance, and to to make it worse have the wrong items delivered (we are pretty sure some retailer/customer somewhere is just as livid as they are probably waiting for those headsets).

Customer Service is utmost importance. Do we mess up, yes we do. Do we learn and adjust from mistakes, we try out best to. Are we willing to publically own up to our mess and mistakes, hell yeah! From that we try out utmost best to sort out an already very irate issue to get a satisfactory result. It is the ideal to have everything always go smoothly, but when it doesn't we jump in and put in the work to make it less bumpy.

Thanks for all the comments, only through viewing a public opinion can we truly be held accountable for our actions.
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Did not read the whole thing, too much text, also seem to still blame your partner.

But the main issue was no CAT/Kitten memes.

I have already assigned this thread as the official kitty meme thread.

Edit: Apologies! I see other parties were masquerading as you.

But still going to use this as the kitty meme thread.
 
FoxyTech said:
Well, it seems we need to jump in as we have some explaining to do, and yes we do deserve a proper spanking as we messed up and will be the first to admit it publically and openly as transparency is of utmost importance.
....

We deserve a good hiding and some corner time well
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bad-kitty-bad-kitten.gif
 
Quick update from our side. A new spiffy and shiny upgraded item was delivered yesterday as promised. Thanks, @Robocop for being a legend during the whole process.

To everyone travelling this festive season, please drive carefully and have a wonderful one.

Have an amazing FriYAY everyone.
 
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