Telkom promo folk came to my complex and convinced me to sign a 20mbps package with them, as the area supports it. I tried cancelling but after 2.5 months lost the battle and they activated it. That's a discussion for another day
Anyway - activated on 15 December and was fairly happy with everything. Then I started noticing it was unstable, disconnecting for a few minutes and reconnecting etc. I posted my stats on here and it was picked up that the noise level was horrible. Weird - because they came to me :/
* Could I stay and pay for my 20mbit package with you guys and you sync me lower - like 18mbit?
* Would lowering my package to 10mbit be better - or do I need to inform Telkom to lower my line speed as well?
For what it's worth, I get up to 2MB/sec on HTTP downloads and often running at 1.5MB/sec, so I have no issues with the speed. My noise fluctuates between 5.2 and 6.6 which is bad - but my attenuation is 26.9db which is listed as excellent. Could it be a fault somewhere ?
Ive just installed my new DLINK router and it works. The issue is That i cannot connect to it wirelessly and it only works when I have an ethernet cable connected, I can connect to the network with my phone and IPad and any other computer can connect wirelessly except my one which was used to set it up initially. What am I doing wrong?
When I scroll over the wireless icone it says the name of the network but LIMITED. and no internet access.
I can connect to any other wifi but not my own one at home, except via ethernet.
The microsoft troubleshooter gives me the foll:- The connection between your access point, router or cable is broken. The network gateway is accessible but windows could not receive network traffic from the internet.
As a part of our commitment to delivering value to mybroadband members, we are offering free ADSL troubleshooting to everyone, whether you're a Crystal Web customer or not. This includes troubleshooting line issues, router faults, exchange congestion, ISP problems (no matter who your ISP is), and more.
Here's how it works in 5 simple steps:
Step 1: Download Zertop's tool here: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool (thanks, Zertop - it has inspired our own diagnostics tool that's in development)
Step 2: Run the tool using the following options: click enter after launching the program. Select whichever file size option you like for the speed test. We recommend option 1 for 2Mb and below lines, option 2 for 4Mb lines, and option 3 for 10Mb and higher speed lines.
Step 3: After the program has run, click enter to finish which will open a text document with your results.
Step 4: Save this file to your hard drive somewhere you will remember it.
Step 5: Visit www.crystalweb.co.za - a support tab will open at the bottom of your screen. Simply complete the details with the message "ADSL assistance" and follow the agent's instructions thereafter.
It's as simple as that.
Important points to remember:
This service will only run during office hours, but if you leave a message with us via the webpage we will get back in touch with you, so please remember to leave the correct contact details.
Please don't post your results in this thread as we will not be monitoring it for support activity.
Also note that support for our customers remains a first priority so it may or may not take some time for our agents to respond, but every enquiry will be addressed. Also take note that this will typically only take place during office hours when our agents have spare time. This will not be a 24 hour service.
We'll try to assist in any way possible, including testing with our uncapped, unshaped, uncontested trial accounts to properly identify any problems.
Check that the wireless dongles TCP/IPv4 setting is set to obtain IP and DNS settings automatically. It can also be that one of the other devices has taken the IP address of your PC, causing an IP conflict.
Also check that Services has the following two running automatically: Wired AutoConfig and WLAN AutoConfig, is set to start automatically.