free coffee, telephones and car parking too?
on the basis that internet is free shouldn't everything that's an extra service also be free in a hotel/airport/convention centre?
seriously, providing a quality service is expensive - particularly if there are things like security, helpdesks and equipment needed. Sure, it can be added to the price of the room or delegate attending, but then isn't everyone paying for something that only a minority are using?
my personal view is that I'd rather be sold a basic package and then let me pay for what I want that's extra.. I don't eat breakfast so increasing my room rate and telling me there's free breakfast is of no interest to me.. same for all the non-laptop carrying people out there and free internet..
incidentally I travel all over the world and I would say that South Africa sits between Europe (high) and US (not so high) in terms of what is charged in hotels. There are other countries in Africa where the cost makes your eyes water, but generally the cost passed to the guest relates to the general cost of bandwidth in the region.
And don't forget the more youtube and video we watch means the more bandwidth is needed in the venue. This is extra cost and ultimately someone is going to pay - when the cost of bandwidth drops significantly maybe it'll get passed on to us? (maybe..) Like most things in life you can have it faster, cheaper or better - but only one of the three at any one time..