Frogfoot FNO Support Thread

[Frankie23]

I searched the forums but couldn't find a dedicated Frogfoot thread that deals with issues, outages, performance and the FF network in general.

Hoping for all forumites on the FF network to raise and discuss their issues here so that we can have a consolidated thread to search if we suspect or experience an issue relating to FF directly.

Do we have a Frogfoot rep on the forums? If anyone is aware please tag them in this thread.

 

[Frankie23]

I'll kick things off.

On 100/100 with CISP but haven't yet seen the double-up applied to my line yet.

I am aware that it's taking FF longer than they anticipated due to various reasons.

Anyone else seen any movement?

 

[Frankie23]

Tagging the rep here

@Frogfoot Fibre

 

[Frogfoot Fibre]

Hi there, we announced on Friday that the final upgrades will take place today (6 April) which should complete all upgrades in the selected areas.

 

[Frankie23]

Hi there, we announced on Friday that the final upgrades will take place today (6 April) which should complete all upgrades in the selected areas.
View attachment 813345

Speed upgrade was done over the weekend, thanks!

 

[Frankie23]

@Frogfoot Fibre Any outages or planned maintenance for Gordon's Bay area for today?

Lost comms for ~15mins at around 08:00 today.

 

[Frogfoot Fibre]

@Frogfoot Fibre Any outages or planned maintenance for Gordon's Bay area for today?

Lost comms for ~15mins at around 08:00 today.

Hi there, please consult our Network Status page for all updates on maintenance and outages https://www.frogfootfibre.com/frogfoot/myaccount/home/networkstatus/status.jsp

 

[Wasabee!]

There are dedicated threads for certain regions.

 

[jacobusvdm]

Hi.

Today is the 17th April and we still waiting on the so called speed upgrade from @Frogfoot.

 

[jacobusvdm]

Hi there, we announced on Friday that the final upgrades will take place today (6 April) which should complete all upgrades in the selected areas.
View attachment 813345

17th today and we still waiting

 

[e4et]

Hi.
Can @Frogfoot Fibre please comment on why you're not offering the fibre upgrades to previous Blitz complexes ?

 

[Frogfoot Fibre]

Hi.
Can @Frogfoot Fibre please comment on why you're not offering the fibre upgrades to previous Blitz complexes ?

Hi there, unfortunately Blitz nodes had to be excluded from the promotion as they are pending upgrades to increase capacity.

 

[Frogfoot Fibre]

17th today and we still waiting

Hi there, have you been in contact with your ISP? For more info, please click this link https://www.frogfootfibre.com/frogfoot/myaccount/home/news/post.jsp?postId=214