Frogfoot Gpon FTTH Fibre Performance

djbrendan said:
Same as Conack, we live in the same area of George. I can't use the internet as it buffers and loading anything like webpages feel like old dial up, you literally see the picture downloading on mybroadband.
With that said, i'm the only one on the network with only my computer running on the network. Wife's phone is turned off, tv's any devices that may use the connection. International latencies are over 1000ms-2000ms.

This seriously can't be a thing we just " have to deal with " because we're on FTTH ? I don't use the connection between office hours, when i get home it's unusable!
Click to expand...

djbrendan said:
Fingers crossed then...
Click to expand...

So there's your answer. Congestion.
 
Frogfoot Fibre said:
Good Day,

Please note that Frogfoot is currently aware of a capacity issue on the backhaul between George and Cape Town. This is due to the unprecedented growth on our George network.

We are currently working with our Vendor to upgrade the capacity. We want to assure you that we are doing everything we can to mitigate the impact to services as soon as possible and will provide progress updates as and when we receive them.

We apologies for the inconvenience caused.
Click to expand...


#1 So there are no systems in place to alert Frogfoot infrastructure techs that there's major congestion - with problems starting around 30 days ago, steadily getting worse until it's a colossal f-up now, without alerting anyone? And even when several clients alerts them, with detailed graphs, no one reacts?

#2 In which case, nothing prevents this from just happening again in a month's time, and it could take another month of emails and phone calls, being treated like an idiot call after call, being asked to do endless speedtests, being sent logs by a Vox engineer which magically shows 0 packetloss from 1000 pings (while that is clearly BS), Then have the Frogfoot ticket CLOSED yet again, leaving me trying to explain to supposed support engineers what packetloss and congestion is?

#3 If myself and a few others didn't make a scene and email a bunch of engineers on Frogfoot side as well as Vox (on almost a daily basis with logs clearly showing congestion) we still would have been sitting here with no ETA and nothing getting done - not even an open ticket with Frogfoot on Vox's behalf?

-I JUST received an sms from Vox: Congrats, we logged a call to our upstream provider. Expect some feedback, in 72hrs. Not fault resolution, no, just Feedback. [Even for Telkom - known for the worst service, this would be unheard of. More than a month to get a fault resolved, not that it's even resolved now]
That's right. There wasn't even an open call to them because the previous one was closed after they inspected it and found NOTHING wrong. :love:


Had a Vox support agent log into the mikrotik one evening and triumphantly tell me over the phone "I just did a ping on the router sir, all 4 pings were successful."
I can rant a lot more, but I'm just really done... This has ruined every night and most weekends for a really long time, and promises to do so for a whole bunch more.

Unbelievable.
 
Conack said:
#1 So there are no systems in place to alert Frogfoot infrastructure techs that there's major congestion - with problems starting around 30 days ago, steadily getting worse until it's a colossal f-up now, without alerting anyone? And even when several clients alerts them, with detailed graphs, no one reacts?

#2 In which case, nothing prevents this from just happening again in a month's time, and it could take another month of emails and phone calls, being treated like an idiot call after call, being asked to do endless speedtests, being sent logs by a Vox engineer which magically shows 0 packetloss from 1000 pings (while that is clearly BS), Then have the Frogfoot ticket CLOSED yet again, leaving me trying to explain to supposed support engineers what packetloss and congestion is?

#3 If myself and a few others didn't make a scene and email a bunch of engineers on Frogfoot side as well as Vox (on almost a daily basis with logs clearly showing congestion) we still would have been sitting here with no ETA and nothing getting done - not even an open ticket with Frogfoot on Vox's behalf?

-I JUST received an sms from Vox: Congrats, we logged a call to our upstream provider. Expect some feedback, in 72hrs. Not fault resolution, no, just Feedback. [Even for Telkom - known for the worst service, this would be unheard of. More than a month to get a fault resolved, not that it's even resolved now]
That's right. There wasn't even an open call to them because the previous one was closed after they inspected it and found NOTHING wrong. :love:


Had a Vox support agent log into the mikrotik one evening and triumphantly tell me over the phone "I just did a ping on the router sir, all 4 pings were successful."
I can rant a lot more, but I'm just really done... This has ruined every night and most weekends for a really long time, and promises to do so for a whole bunch more.

Unbelievable.
Click to expand...

Dude I’ve been roasted on mybb and by techs for raising the same issue. Check the very first post of this thread.
Where’s the open access layer two notices emails whatever the hell to notify the frogs or any open access provider for that matter. Hence me saying is FTTH really that bad In SA?! I worked in the Noc @ UUNet in 1996 when the internet started in SA and we Really used to monitor lines. As in drill down on graphs and interfaces 24 hours a day manually and would get the sack if a line flapped for a few hours without action. Technology was limited compared to the monitoring systems of today so i have no sympathy for the frogs or any open access provider hitting capacity like this. I mean j3sus how long does it take to call Dfa and add capacity when you probably their 5th largest client in the country.

30 days is not cool. And not cool that it ends up here again. Frogfoot you deserve all the bad press you get.
you’re going to make another MyBroadband front page if you don’t get your **** together.
 
Update:

So packetloss has still been at all time highs up till last night, we'll see what tonight brings.

Received the following from my ISP:

We have made contact with the upstream provider , who confirmed that this issue has been resolved
Resolution:
link has been tested with the upstream provider and has been confirmed to be up and stable

However, according to other sources the agreement with DFA has been signed only, with action coming next week.
Guess we'll find out soon enough...
 
Yea, packet loss was still high last night, around 20-30%. The speed dropped to 2-5mbps at around 7pm, picked up to mid 30's only after 10pm
 
My 20/20 Frogfoot line struggled last night around 9pm. 4K youtube buffered, android app downloads went line speed the one moment and a few minutes later the same app install reported that it is going to take 31 minutes to download 47MB. Speedtest yielded about 4mbps and Fast.com 1.2mbps.

Switched over to Telkom LTE for a few hours and everything was 100%.

Do you guys use pingplotter or something to record line performances?
 
I searched for something free, lightweight and straight forward without requiring administrator access (like Pingplotter) and discovered:
Ping-Tracer
www.softpedia.com

Download Ping Tracer 1.13.0.0

Download Ping Tracer - Visual traceroute utility that helps you pinpoint the source of connection problems between your PC and a host, while also generating useful graphs
www.softpedia.com www.softpedia.com
 
ld13 said:
My 20/20 Frogfoot line struggled last night around 9pm. 4K youtube buffered, android app downloads went line speed the one moment and a few minutes later the same app install reported that it is going to take 31 minutes to download 47MB. Speedtest yielded about 4mbps and Fast.com 1.2mbps.

Switched over to Telkom LTE for a few hours and everything was 100%.

Do you guys use pingplotter or something to record line performances?
Click to expand...
Which area are you from?
 
Conack said:
I searched for something free, lightweight and straight forward without requiring administrator access (like Pingplotter) and discovered:
Ping-Tracer
www.softpedia.com

Download Ping Tracer 1.13.0.0

Download Ping Tracer - Visual traceroute utility that helps you pinpoint the source of connection problems between your PC and a host, while also generating useful graphs
www.softpedia.com www.softpedia.com
Click to expand...

Will try it out. Thank you!

djbrendan said:
Which area are you from?
Click to expand...

Helderberg, WC.
 
Capacity improvement it seems (thanks for that!), but still significant packetloss here.
Not even 8pm yet, so going to get worse shortly.
738081
 
It seems like most of Frogfoot issues comes from Cape Town. I Live in PTA, and my line has been without fault for months now.

Really hope your issues gets sorted out
 
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8pm and congestion is in full swing again.
Isn't QOS / throttling an option, instead of this big free for all?
738095
 
7-8 and packet loss came back. Had a bit more bandwidth this time, 15-30mbps at times, out of the 100mbps connection
 
Kilerhotdog said:
It seems like most of Frogfoot issues comes from Cape Town. I Live in PTA, and my line has been without fault for months now.

Really hope your issues gets sorted out
Click to expand...

We are jsut getting connected to FF now (Garsfontein) .. hope whatever issues they have dont start this sude

What ISP are you on if i may ask?
 
Conack said:
I searched for something free, lightweight and straight forward without requiring administrator access (like Pingplotter) and discovered:
Ping-Tracer
www.softpedia.com

Download Ping Tracer 1.13.0.0

Download Ping Tracer - Visual traceroute utility that helps you pinpoint the source of connection problems between your PC and a host, while also generating useful graphs
www.softpedia.com www.softpedia.com
Click to expand...
For future reference, the project is hosted on Github: https://github.com/bp2008/pingtracer
 
powermzii said:
We are jsut getting connected to FF now (Garsfontein) .. hope whatever issues they have dont start this sude

What ISP are you on if i may ask?
Click to expand...

I am on Vodacom, not by choice though the Landlord chose Vodacom for some reason and we can't change as we are locked in a 24 month Contract.

97% of the time we don't have problems. The biggest problem I have is that they throttle you to 2mbps after 1TB of use, sadly nothing I can do about that until the contract duration is over
 
Kilerhotdog said:
I am on Vodacom, not by choice though the Landlord chose Vodacom for some reason and we can't change as we are locked in a 24 month Contract.

97% of the time we don't have problems. The biggest problem I have is that they throttle you to 2mbps after 1TB of use, sadly nothing I can do about that until the contract duration is over
Click to expand...

Eina that sucks.... and 2mbps is relatively easy to reach on Fibre. Im hoping we are not locked in by the complex and can choose any provider
 
powermzii said:
Eina that sucks.... and 2mbps is relatively easy to reach on Fibre. Im hoping we are not locked in by the complex and can choose any provider
Click to expand...

If you can choose any provider, i would lean more towards Cool Ideas or Afrihost, have friends that have them as their ISPs and have little to no complaints. Web Squad looks good, but unfortunately they are not on frogfoots network yet
 
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