Frogfoot Gpon FTTH Fibre Performance

[Conack]

 

[ViciousClone]

Same here, upload seems worse than his

 

[abudabi]

EIsh... seems like you're going through what some of the CPT okes went through with octotel a few months ago... Good luck.. could be a long bumpy ride.

 

[ViciousClone]

Haha this is so bad. It's not even 6pm yet and packet loss is in full swing.

 

[Conack]

Pingtrace to Voxtelecom.co.za at present:


PingTrace to eu.battle.net:


Nothing is getting done @Frogfoot Fibre

Weekends have now gotten even worse, with intermittent packetloss starting around 9am already

Saturday evening 7pm - pingtrace to Voxtelecom.co.za:


Sunday afternoon 4pm - pingtrace to voxtelecom.co.za:

 

[lightpixel]

Pingtrace to Voxtelecom.co.za at present:
View attachment 739757

PingTrace to eu.battle.net:
View attachment 739755

Nothing is getting done @Frogfoot Fibre

Weekends have now gotten even worse, with intermittent packetloss starting around 9am already

Saturday evening 7pm - pingtrace to Voxtelecom.co.za:
View attachment 739759

Sunday afternoon 4pm - pingtrace to voxtelecom.co.za:
View attachment 739761

Gotta say this is quite disturbing. Same trend as our Cape Town issue. Basically FF is waiting for POP's to explode with capacity / dropped packets and then troubleshoot / upgrade. I doubt they signed like 5000 clients in one day on the garden route.
Wonder what the initial link was to "Garden route."

 

[lightpixel]

Good Day,

Please note that Frogfoot is currently aware of a capacity issue on the backhaul between George and Cape Town. This is due to the unprecedented growth on our George network.

We are currently working with our Vendor to upgrade the capacity. We want to assure you that we are doing everything we can to mitigate the impact to services as soon as possible and will provide progress updates as and when we receive them.

We apologies for the inconvenience caused.

Maybe change the colour of your network status hey.

 

[clickingbuttons]

Thats why GPON sucks. Everybody in your area shares the same port.

 

[cavedog]

Thats why GPON sucks. Everybody in your area shares the same port.

Why do you never see people complaining about speed and downtime on Openserve? 1 year an my Openserve line has not been down or slow. They use GPON

 

[Conack]

Gotta say this is quite disturbing. Same trend as our Cape Town issue. Basically FF is waiting for POP's to explode with capacity / dropped packets and then troubleshoot / upgrade. I doubt they signed like 5000 clients in one day on the garden route.
Wonder what the initial link was to "Garden route."

5Gb - According to Frogfoot themselves.

 

[Dan C]

FF rolling out in my area. Guess I will avoid them for now.

 

[clickingbuttons]

Why do you never see people complaining about speed and downtime on Openserve? 1 year an my Openserve line has not been down or slow. They use GPON

It's possible Telkom is onboarding less customers per port than Frogfoot is.

Telkom also limits their upload speed on their packages to 100mbit. I see Frogfoot has no issue giving customers full 1gbit upload on some of their packages. Either way, crappy internet is no fun for anyone.

 

[cavedog]

It's possible Telkom is onboarding less customers per port than Frogfoot is.

Telkom also limits their upload speed on their packages to 100mbit. I see Frogfoot has no issue giving customers full 1gbit upload on some of their packages. Either way, crappy internet is no fun for anyone.

Exactly my point. Nothing wrong with GPON. It just needs to be done right. AND by the looks of things the issue is not with GPON OLT congestion but rather backhaul.

 

[Johnatan56]

It's possible Telkom is onboarding less customers per port than Frogfoot is.

Telkom also limits their upload speed on their packages to 100mbit. I see Frogfoot has no issue giving customers full 1gbit upload on some of their packages. Either way, crappy internet is no fun for anyone.

Home users rarely use upload, I doubt it has much of an impact, even your twitch streamers will use ~8Mbps or something like that so they have the highest possible viewership/not have their audience buffer.

 

[skybound]

Have been on FF for a little over 2 months and have already had 3 outages in the PE area. They are starting to make Telkom look good

 

[Conack]

After sending clear written emails explaining what the problem is, with screenshots of times etc, over many weeks span:

Vox called yesterday morning:
"Is your internet still off sir, because we see it's on now. Problem resolved?"

Vox call this morning:
"We did a speedtest this morning and we see you're getting full speed, 100mbps. Problem resolved?"

 

[wingnut771]

After sending clear written emails explaining what the problem is, with screenshots of times etc, over many weeks span:

Vox called yesterday morning:
"Is your internet still off sir, because we see it's on now. Problem resolved?"

Vox call this morning:
"We did a speedtest this morning and we see you're getting full speed, 100mbps. Problem resolved?"

I'm sure you'll be rain's first 5G customer in your area.

 

[Kyoto]

Thats why GPON sucks. Everybody in your area shares the same port.

this is why GPON sucks


Try Frog not provisioning enough backhaul.

 

[joshsparkie]

Have been on FF for a little over 2 months and have already had 3 outages in the PE area. They are starting to make Telkom look good

My FF line went live on the 1st of November and have had 3 outages... Not even 2 weeks in

Edit: think my Openserve Fibre line had 2 outages in the past 2.5 years, so hope this was the last outage for a long long time...
Edit 2: But a few hours after my intial edit I find out Openserve in PE went dead tonight

 

[ViciousClone]

I'm sure you'll be rain's first 5G customer in your area.

There's quite a few in George that will line up.