Frontosa - Sapphire

[PostmanPot]

Ahhh so how frontosa are going about it is wrong. Not only do they charge a premium on their vga cards but they treat you like crap as well.

In all honesty any company that makes a person wait for a swop out without knowing when it will happen should never be used. I never knew it when i bought my saphire card from them but in the future i would rather buy gigabyte as rectron will swop it out as soon as they have tested and found the issue, most of the time it is done while you wait as well. Even esquire and sahara work that way. Esquire swopped my 9800gx2 out with no issue and a 10 minute wait. Odd how sometimes expensive doesn't mean better

Erm, you still don't understand, that it's Sapphire's Policy.

So once again, the Supplier gets blamed, and made to look as if it treats all Brands equally. Ludicrous.

By all means, don't buy Sapphire cards any more. Your 6990 is one, right?

 

[h0ll0w]

Go and tell that to Frontosa and see what they do to your dealer account

I might as well be speaking with a brickwall.

Good, then correct those who now have a false understanding, instead of attacking others.

Please point out who here said that Frontosa is to blame for sapphire's RMA policy ?

They've probably got far more to deal with, than a walk in/online retailer.

Once again, brilliant attitude. You just really, honestly don't get it, do you ?

I'm in business because that is the exact attitude I don't have. Customers (end users) appreciate this level of personal care.

You mean that exact attitude that you have exhibited in this thread ?

Now please have your last say and stop posting here.

 

[killadoob]

Nope i bought it from esquire , not frontosa, i only buy from frontosa if i absolutely have to because their vga pricing is shocking. I did buy my old 6970 from them though.

That is fine but frontosa should have a working system that would be able to tell when the card will be ready, if you are going to make people wait then get a good system to ensure you don't have to say well ummm errm dunno, phone them and find out.

With esquire becoming a serious player in the quality market frontosa best up their game.

 

[PostmanPot]

Nope i bought it from esquire , not frontosa, i only buy from frontosa if i absolutely have to because their vga pricing is shocking. I did buy my old 6970 from them though.

That is fine but frontosa should have a working system that would be able to tell when the card will be ready, if you are going to make people wait then get a good system to ensure you don't have to say well ummm errm dunno, phone them and find out.

With esquire becoming a serious player in the quality market frontosa best up their game.

But we just established that it's a brand policy, not a supplier policy?

Are you even reading h0llow's posts, let alone mine?

 

[h0ll0w]

old 6970

why r u discriminatin' ? I thought my 6950 is the bizniz

 

[killadoob]

why r u discriminatin' ? I thought my 6950 is the bizniz

hehe no i mean i sold it off

What you are saying postman and correct me if you like is that it is saphires policy to keep the customer in the dark and run their company like a bunch of idiots.

If frontosa choose to use a bunch of idiots who keep their clients in the dark that means they endorse that sort of behavior thus it becomes frontosa's policy as well because they agree to it and sell the goods knowing what will happen. So i know that frontosa won't have a clue how long it will take to fix my goods and i use them i cannot then go and blame frontosa in front of my customer as i knew it would happen thus it becomes my fault for using a crap company. if you do blame them it means you are just a rubbish person/company to buy goods from.

I could have it wrong of course

have frontosa sent a letter informing their clients that saphire have no idea when their goods will be swopped or fixed? I have not received such a letter.

 

[techead]

you okes need to get out more... seriously.

 

[Lounger]

Yup postmanpot does seem like he would give his customers horrific service, sorry no idea go phone this or that and find out yourself.

Hehe eish no man that would be horrible.

It depends. AFAIK he sells from his bedroom via PM on forums, so it depends if he has school or not. ;-)

I've had experience of the 2-men-in-a-garage shops, who promise 'personal service'. Once the sh*t hits the fan, they are suddenly very busy and you must do all the donkey work.

 

[Lounger]

hehe no i mean i sold it off

What you are saying postman and correct me if you like is that it is saphires policy to keep the customer in the dark and run their company like a bunch of idiots.

If frontosa choose to use a bunch of idiots who keep their clients in the dark that means they endorse that sort of behavior thus it becomes frontosa's policy as well because they agree to it and sell the goods knowing what will happen. So i know that frontosa won't have a clue how long it will take to fix my goods and i use them i cannot then go and blame frontosa in front of my customer as i knew it would happen thus it becomes my fault for using a crap company. if you do blame them it means you are just a rubbish person/company to buy goods from.

I could have it wrong of course

have frontosa sent a letter informing their clients that saphire have no idea when their goods will be swopped or fixed? I have not received such a letter.

Companies like this inevitably end up being the sole supplier of something, so shops (of all sizes) have to deal with them. They know this as well, so there is no incentive to improve.

 

[PostmanPot]

It depends. AFAIK he sells from his bedroom via PM on forums, so it depends if he has school or not. ;-)

I've had experience of the 2-men-in-a-garage shops, who promise 'personal service'. Once the sh*t hits the fan, they are suddenly very busy and you must do all the donkey work.

Rofl. Forum constitutes 5% of my business. 95% word of mouth.

I am struggling to see your point here, only your interest in getting personal?

 

[Lounger]

Rofl. Forum constitutes 5% of my business. 95% word of mouth.

I am struggling to see your point here, only your interest in getting personal?

The point is very simple. When you buy from a smaller dealer, and things go wrong, the foibles of Frontosa can be very time-consuming. This means more grief and to get things sorted will involve more of your time. Deal with shops that will check the goods and then give you a new one straight away if the fault is obvious.

 

[reactor_sa]

Ye I've never had problems with frontosa sales, but I rma a seagate drive which no longer would spinup just a click click click noise. Anyway, whereas pinnacle would scan the serial, ask you to have a seat and in 15minutes come back with a verdict and a swapout if necessary. Well frontosa rma dept made me wait over the Christmas season so I bought a new drive from pinnacle in the interim. That was lousy. I mean how long does it take to test a hdd?? It takes me 5minutes. Just saying.

Sent from a Galaxy SII far far away via Tapatalk

 

[PostmanPot]

Ye I've never had problems with frontosa sales, but I rma a seagate drive which no longer would spinup just a click click click noise. Anyway, whereas pinnacle would scan the serial, ask you to have a seat and in 15minutes come back with a verdict and a swapout if necessary. Well frontosa rma dept made me wait over the Christmas season so I bought a new drive from pinnacle in the interim. That was lousy. I mean how long does it take to test a hdd?? It takes me 5minutes. Just saying.

Sent from a Galaxy SII far far away via Tapatalk

This does annoy me. The problem could be because they don't import a lot of the big brands, like Seagate HDDs. Whereas Pinnacle and Rectron are direct importers/distributors. Dunno, my understanding could be wrong, either way it's bs since they are surely covered on their end. I'm sure they import the smaller, enthusiast, gaming stuff which they're known for, since no one else sells it.