Frontosa - Sapphire

h0ll0w said:
Quite frankly I did actually say that I am making scene, and that I am not enjoying it.

Frontosa sold me the card, they can at least pretend like they care and tell me who I can speak to, to follow up.
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Your company email will receive an automated email once the replacement has arrived.
 
ag service in this country sucks ass. deal with it. you think Frontosa is bad??? Try dealing with telkom... :rolleyes:

i made a stink and now I got okes calling me from head office in PTA and Pinky's office lol
 
techead said:
ag service in this country sucks ass. deal with it. you think Frontosa is bad??? Try dealing with telkom... :rolleyes:

i made a stink and now I got okes calling me from head office in PTA and Pinky's office lol
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Without a stink where would you be?
 
killadoob said:
So frontosa should not phone? I wonder do you tell your clients to do the same?

Sorry bud i sell the stuff but i couldn't give a f so phone them and find out FFS. Eish haha not cool.
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He has no idea of customer service, which is evident from my own dealings with him, so he's trolling.

The customer has a contract with Frontosa, not with Saphir, though it is convenient to fob people off and deflect blame.
 
What on earth are you talking about, you've never bought anything from me (you'll never be given the opportunity of personalised service that I give), nor have you bought any second-hand goods that were originally bought from me.

Cuckoo land. Must be talking about this thread where you were completely owned. Pretty colours for everyone to see.

http://mybroadband.co.za/vb/showthread.php/309379-Graphics-card-MSI-GTX470-Freezing-Up
 
I would never buy anything from someone who will throw a customer to the wolves the minute things go wrong.
 
Then don't ever take your business to register at Frontosa, they throw customers to the wolves.

Unless you have another example in mind? Do share.
 
I support anyone who gives excellent service - it allows me to pass this service on to the customer.

It's evident you don't deal with Computer Distributors.
 
Lounger said:
I would never buy anything from someone who will throw a customer to the wolves the minute things go wrong.
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Yup postmanpot does seem like he would give his customers horrific service, sorry no idea go phone this or that and find out yourself.

Hehe eish no man that would be horrible.
 
Wtf? Killadoob? Why are you doing this?

MongooseMan said:
PostmanPot: Ordered from him, he offered to deliver SAME DAY. That's just ridiculous. Plus his prices were competitive. Highly recommended.
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acidrain said:
+1 for PostmanPot.

Got my entire rig from him. Quick delivery time ( altho i do stay around the corner from him ;) ) and any part faults is handled with immediately and replaced
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kilobits said:
Yello Alll

A Quick input from my end...

+1 for PostmanPot from my side too. After countless run-arounds with online and walk-in retailers (some who are still getting back to me by the way with an ETA on stock) it was suggested I check with PostmanPot for some assistance.

Well, not only could he get the stock, he could get it at the same price and even cheaper than the others including delivery.

From a PM enquiry yesterday to delivery this morning, for items that the big boys are still getting back to me with an ETA on.

Big up PostmanPot.

Well done!

P.s. to the Others out there who could learn from PostmanPot's efficiency...
Matrix Warehouse... if you plan to ignore my emails, kindly do not send out read receipts, all 6 times!
Also, if I enquire about DUAL channel RAM, please do not send me TRI-Channel kit quotes.
OR if I accept your quote for a GIGABYTE board, do not invoice me for an ASUS and tell me it is the same thing!
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Thanks for the opportunity to advertise! :)
 
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Naaa you just seem to be fine with suppliers saying go find out from our suppliers. You are almost defending that type of rubbish service.
 
Postman you refuse to see the problem with your own standpoint. There is a glaringly big problem.

The customer is the one keeping you alive, he is KING. If he asks you to give him oral sex you politely tell him that this is not your line of business, and provide him with the number of the nearest brothel.

In this case I KNOW IT'S NOT FRONTOSA's FAULT , but if they want to stand out amongst all the other suppliers, it is their obligation to be forthcoming when I phone to check the status of my RMA swop out. Telling me : card has been shipped to sapphire. No, no ETA, kthxbaai, in the most monotonous voice you can imagine from the techie and from a dizzy height from his manager, is not what I call forthcoming.

I am honestly surprised you are still in business with your not-my-problem-ok-baai atitude. So far you might just have been lucky with people so used to getting a pile of **** for service, that they are surprised that you can drive to a supplier and deliver it the same day.
 
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killadoob said:
Naaa you just seem to be fine with suppliers saying go find out from our suppliers. You are almost defending that type of rubbish service.
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An end user should never be required to do that, or be subject to that kind of service.
 
h0ll0w said:
Postman you refuse to see the problem with your own standpoint. There is a glaringly big problem.

The customer is the one keeping you alive, he is KING. If he asks you to give him oral sex you politely tell him that this is not your line of business, and provide him with the number of the nearest brothel.
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Go and tell that to Frontosa and see what they do to your dealer account.

In this case I KNOW IT'S NOT FRONTOSA's FAULT
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Good, then correct those who now have a false understanding, instead of attacking others.

but if they want to stand out amongst all the other suppliers, it is their obligation to be forthcoming when I phone to check the status of my RMA swop out. Telling me : card has been shipped to sapphire. No, no ETA, kthxbaai, in the most monotonous voice you can imagine from the techie and from a dizzy height from his manager, is not what I call forthcoming.
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They've probably got far more to deal with, than a walk in/online retailer.

I am honestly surprised you are still in business with your not-my-problem-ok-baai atitude. So far you might just have been lucky with people so used to getting a pile of **** for service, that they are surprised that you can drive to a supplier and deliver it the same day.
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I'm in business because that is the exact attitude I don't have. Customers (end users) appreciate this level of personal care.

Clearly, you couldn't care a stuff to see past your nose.
 
Ahhh so how frontosa are going about it is wrong. Not only do they charge a premium on their vga cards but they treat you like crap as well.

In all honesty any company that makes a person wait for a swop out without knowing when it will happen should never be used. I never knew it when i bought my saphire card from them but in the future i would rather buy gigabyte as rectron will swop it out as soon as they have tested and found the issue, most of the time it is done while you wait as well. Even esquire and sahara work that way. Esquire swopped my 9800gx2 out with no issue and a 10 minute wait. Odd how sometimes expensive doesn't mean better :D
 
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