Frustrated with Italk Cellular

[Civicobsession]

Ive been due for an upgrade since the 20th June with Italk & I havent upgraded as yet since I want to get the Nokia N97,so I call Italk in high spirit&excited like you cant even imagine!...thats until I talk to someone at the retention departmentthe guy just told me that I have to wait until the middle of September!He explained that because of the merger between Italk&MTN,Italk cellular will not be receiving any of the new handsets until the merger has been completed fully,in other words what ever handsets that were available before the new MTN July specials were released can be ordered.Im confused by this surely the merger shudnt affect the stock that Italk has on hand as only the client database systems would need to be integrated with MTNs?I

 

[Asha'man X]

I'm very confused with iTalk myself, as there has been no real clear communication with me about what is going on with them and the merger. I have a contract due for renewal in the next 3 months, and I need some clarity on this. Doesn't help that the retail shop I signed up at no longer exists.

 

[ZX69]

iTalk offers rubbish phones till MTN takeover September

I am in the same boat also qualifying for an upgrade, looking at the HTC touch Pro 2, they are willing to offer me the discontinued HTC Touch Pro 1 (how nice )

Join My Cause

http://www.hellopeter.com/italk-cellular-complaint-[304991]

http://www.hellopeter.com/mtn-complaint-[304987]

 

[Grimspoon]

Wow what a load of BS - they shouldn't make their problems the customers.

 

[SYNERGY]

Correction-only @ the end of September.
Thou Corporate have been very helpful once they called.

 

[ZX69]

Correction-only @ the end of September.
Thou Corporate have been very helpful once they called.

Hi Synergy

Can you elaborate, have you had the same problem.
Who did you speak to, and how can I get hold of them, if you don't mind.

Thanks

 

[SYNERGY]

Basically I wanted the E75.
1) Physical Branch store told me its only available on a R315 contract.
2) Consultant from headoffice said they an do it on a R100 contract + pay in (R3000) which I requested.
3) Store and consultant differs on options then consultant changes his story.
4) I loose my cool and leave a voicemail on the Managers phone after I tell the consultant to put me through his manager.
5) They have been calling me to sort things out -(Very nice change)

I'll PM you the details of a Corporate Account Executive, thou she will only be able to assist you with a Business account.

Nevertheless I'm sure she'll be able to shed some light and clarify

Newer phones will only be out beginning of October :/

 

[ZX69]

Thanks, for the speedy reply, those details will be greatly appreciated