> "excessive use or abuse of Sentech's network resources by one
> customer may have a negative impact on all other customers"
This is all starting to make sense. Sentech said that only 2% of their customers are complaining. Then they revised it to 5%. I think they are lying: the 2% refers to the number of users who have "<b>hacked</b> their system".
I have a friend who wanted to be a MyWireless dealer, and in his investigations and setting up the system for his clients, he found out that there are some 300 modems that have hacked their way into the system, and prioritised bandwidth for their use. This would explain all this nonsense about the "negative impact".
Now here's the problem: Sentech has a Acceptable Usage Policy (AUP), but they can't implement it because <b>they didn't buy the management software</b>. They just bought the basic package. They "know" the IMEI numbers of the offending modems, but they can't do anything to stop it.
It sounds just too incompetent to be wrong [

]
So I am wondering whether there is a way of the "other" customers to <b>force</b> Sentech to implement their AUP on these "offending" modems. Of course the downside of this idea is that they may just go beserk and disconnect everyone.
I am going to write to their legal person, Zenaide Adams, and demand that they disconnect the hackers, and see what he says.
Donn Edwards
http://privacy.4mg.com