Location: Cape Town
Description:
Duties:
Main duties will include (but are not limited to):
Ø Company server, desktop, applications and infrastructure monitoring
Ø Investigation of any problems – correcting the problem or escalating to relative parties
Ø Investigation and resolving any software / application issues up to 1st line
Ø Telephony support – VOIP technologies etc.
Ø Mail solutions support
Ø Systems administration – basic account management
Ø Record keeping of all downtime
Ø Follow-up on all unresolved calls as well as calls logged to 3rd parties
Ø Desktop support – investigating and troubleshooting all desktop related issues including LAN, WI-FI, laptops, projectors, video conferencing etc.
Ø Logging of all calls and incidents in the call logging facility
Ø Feedback to clients on issues escalated
Ø Resolve all 1st line support calls logged
Skills required:
Ø Excellent knowledge and experience in Office 2007 / 2010, Internet Explorer, Windows 2003 / 2008 server, Windows XP, Windows 7 and Linux
Ø Exposure to Active Directory and domain controllers – managing user accounts
Ø Ability to diagnose and fix hardware / software problems
Ø Knowledge of the Internet, as well as the ability to install and configure desktop software
Ø Exposure and knowledge of printers, networks, WI-FI, Bluetooth, hard-drives, VGA cards, network cards, sound cards etc.
Ø Knowledge of Microsoft Exchange and Microsoft SQL
Ø Ability to install, configure and replace computer components
Ø Excellent interpersonal and communication skills (written & verbal)
Ø Task orientated and deadline driven
Ø Logical thinker
Other requirements:
Ø A minimum of 2 years in a computer – related environment
Ø Formal relevant qualification / currently studying towards
Ø A+ and N+ qualification a minimum requirement
Ø Passionate, responsible, professional and dedicated in their approach towards the IT industry
Ø Keen learner, able to apply new technologies and methods as they become available
Ø Confident and quick thinking
Ø Energetic, motivated and innovative
Ø Customer focused and team player
Ø Ability to relay ideas to peers
Ø Ability to foster good relationships with clients
Ø Able and keen to work past normal expected working hours
Apply to this job
Description:
Duties:
Main duties will include (but are not limited to):
Ø Company server, desktop, applications and infrastructure monitoring
Ø Investigation of any problems – correcting the problem or escalating to relative parties
Ø Investigation and resolving any software / application issues up to 1st line
Ø Telephony support – VOIP technologies etc.
Ø Mail solutions support
Ø Systems administration – basic account management
Ø Record keeping of all downtime
Ø Follow-up on all unresolved calls as well as calls logged to 3rd parties
Ø Desktop support – investigating and troubleshooting all desktop related issues including LAN, WI-FI, laptops, projectors, video conferencing etc.
Ø Logging of all calls and incidents in the call logging facility
Ø Feedback to clients on issues escalated
Ø Resolve all 1st line support calls logged
Skills required:
Ø Excellent knowledge and experience in Office 2007 / 2010, Internet Explorer, Windows 2003 / 2008 server, Windows XP, Windows 7 and Linux
Ø Exposure to Active Directory and domain controllers – managing user accounts
Ø Ability to diagnose and fix hardware / software problems
Ø Knowledge of the Internet, as well as the ability to install and configure desktop software
Ø Exposure and knowledge of printers, networks, WI-FI, Bluetooth, hard-drives, VGA cards, network cards, sound cards etc.
Ø Knowledge of Microsoft Exchange and Microsoft SQL
Ø Ability to install, configure and replace computer components
Ø Excellent interpersonal and communication skills (written & verbal)
Ø Task orientated and deadline driven
Ø Logical thinker
Other requirements:
Ø A minimum of 2 years in a computer – related environment
Ø Formal relevant qualification / currently studying towards
Ø A+ and N+ qualification a minimum requirement
Ø Passionate, responsible, professional and dedicated in their approach towards the IT industry
Ø Keen learner, able to apply new technologies and methods as they become available
Ø Confident and quick thinking
Ø Energetic, motivated and innovative
Ø Customer focused and team player
Ø Ability to relay ideas to peers
Ø Ability to foster good relationships with clients
Ø Able and keen to work past normal expected working hours
Apply to this job