Geewiz.co.za

surface said:
Similar issue here. I bought 2 and one still lasts for 4.5 hour for ONT but that doesn't help as the other one for router lasts only 1.5 hours now.

Ordered 2 different mini UPS's and filed requests for returns for both of them. Something seriously wrong with geewiz now.

Do you recall how many days it took them to finalize your RMA request ?
Click to expand...
I get about 10 - 12 hours from these, but I have one for my router and one for my ont
www.geewiz.co.za

Mini DC UPS (13200mAh) Backup Battery Power Bank Supply (48.84Wh) - 12V: Router CCTV Wifi Backup with splitter cable (PSU cable not included)

Backup power for ANY 12V appliance Lasts approximately 8 HOURS+ on backup power (per router, standard power router) Input:12V 2000mA Output:12V 2000mA Includes splitter cable to power 2 devices
www.geewiz.co.za www.geewiz.co.za

However it is probably better to link both devices to a decent 100ah setup, right?
 
surface said:
Similar issue here. I bought 2 and one still lasts for 4.5 hour for ONT but that doesn't help as the other one for router lasts only 1.5 hours now.

Ordered 2 different mini UPS's and filed requests for returns for both of them. Something seriously wrong with geewiz now.

Do you recall how many days it took them to finalize your RMA request ?
Click to expand...
Less than a week or so, sent it in on the Monday, replacement came the Wednesday, second one went back the Friday, cash was back in my account around 7 days later. Compared to Raru who I'm waiting and waiting.
 
surface said:
Similar issue here. I bought 2 and one still lasts for 4.5 hour for ONT but that doesn't help as the other one for router lasts only 1.5 hours now.

Ordered 2 different mini UPS's and filed requests for returns for both of them. Something seriously wrong with geewiz now.

Do you recall how many days it took them to finalize your RMA request ?
Click to expand...
Apologies for the delayed reply. Definitely shouldn't have 1 working well and the other not lasting. We will get this sorted for you. Please can you PM me your order number, and I'll be personally ontop of the RMA for you :)
 
I'm a bit upset with geewiz. Ordered an item 3 weeks ago and apparently their stock got stolen. Fine, fair enough, TIA after all.

Anyway the item in question has been in stock with them for 9 days already, "preparing for dispatch", as per received emails. After phoning them a week ago, apparently the order will be dispatched today (Thursday) as the agent told me.

I phoned them at 16:00 this afternoon and they promised I would have my waybill today. Apparently they're waiting for the truck, but I mustn't worry because they only close at 17:30.

Anyway, no waybill to speak of. R25k odd k sitting with them for the last 3 weeks
 
Last edited:
Harmonic said:
I'm a bit upset with geewiz. Ordered an item 3 weeks ago and apparently their stock got stolen. Fine, fair enough, TIA after all.

Anyway the item in question has been in stock with them for 9 days already, "preparing for dispatch", as per received emails. After phoning them a week ago, apparently the order will be dispatched today (Thursday) as the agent told me.

I phoned them at 16:00 this afternoon and they promised I would have my waybill today. Apparently they're waiting for the truck, but I mustn't worry because they only close at 17:30.

Anyway, no waybill to speak of. R25k odd k sitting with them for the last 3 weeks
Click to expand...
Many apologies - I'm going to find out what happened and sort this out for you. Please can you message me your order number and I'll be in touch!
 
Am I the only one that cannot get hold of GeeWiz or get any response from them?

Their phones are simply not answered with a lady telling me they no longer accept calls, and not responses for several days on enquiries.
 
MainMeat said:
Am I the only one that cannot get hold of GeeWiz or get any response from them?

Their phones are simply not answered with a lady telling me they no longer accept calls, and not responses for several days on enquiries.
Click to expand...

Ah.. love it when that happens!
Refuse to take calls and then don’t answer emails, the joy, the happiness, the customer satisfaction.

@GeeWiz are you going to help this guy?
 
MainMeat said:
Am I the only one that cannot get hold of GeeWiz or get any response from them?

Their phones are simply not answered with a lady telling me they no longer accept calls, and not responses for several days on enquiries.
Click to expand...
They were closed over the holidays and only opened last week. I'm still waiting on a refund since first week of December. I returned something and they received it the day before they closed.
 
KleinBoontjie said:
They were closed over the holidays and only opened last week. I'm still waiting on a refund since first week of December. I returned something and they received it the day before they closed.
Click to expand...
I have been waiting for feedback on a faulty inverter since 7 Dec. Almost too scared to order something else from them as I have no idea if they still exist and service their customers.
 
Hi Guys, so sorry about that. I'm going to message all of you personally and help you out ASAP
 
Enzo Matrix said:
Are you pulling a Raru?
Click to expand...
LOL, not even remotely. We are falling behind with some of the requests because the inbox is being flooded since stage 6 started. I promise that everyone will be responded to and you are welcome to PM me if you have any queries that you need expedited
 
Well, since posting here I can confirm no Raru situation at GeeWiz. Their team has been very responsive to solve my issue. Can only thank GeeWiz for their excellent service
 
@GeeWiz I enquired about a kindle cover off your website and your competitor has them slightly less than you (you are like R1205 they are like R1099 with many colour options which I linked you).

So whilst doing this shopping around I asked your team if they can price match, and you said yes. It took so long for you to get back to me that by the time you got back to say “no sorry can’t price match” … I lost the option of buying it from your competitor, as they went out of stock. Who takes a day and a half to get back to a client on a price. Just say you can’t price match. On principle I won’t ever shop with you guys …
 
adamr said:
@GeeWiz I enquired about a kindle cover off your website and your competitor has them slightly less than you (you are like R1205 they are like R1099 with many colour options which I linked you).

So whilst doing this shopping around I asked your team if they can price match, and you said yes. It took so long for you to get back to me that by the time you got back to say “no sorry can’t price match” … I lost the option of buying it from your competitor, as they went out of stock. Who takes a day and a half to get back to a client on a price. Just say you can’t price match. On principle I won’t ever shop with you guys …
Click to expand...
Did you pick up that device where you could make talky talk with another person? I mean that's what you do if you want urgent info.
 
adamr said:
@GeeWiz I enquired about a kindle cover off your website and your competitor has them slightly less than you (you are like R1205 they are like R1099 with many colour options which I linked you).

So whilst doing this shopping around I asked your team if they can price match, and you said yes. It took so long for you to get back to me that by the time you got back to say “no sorry can’t price match” … I lost the option of buying it from your competitor, as they went out of stock. Who takes a day and a half to get back to a client on a price. Just say you can’t price match. On principle I won’t ever shop with you guys …
Click to expand...

Maybe you are not their only client.
 
adamr said:
@GeeWiz I enquired about a kindle cover off your website and your competitor has them slightly less than you (you are like R1205 they are like R1099 with many colour options which I linked you).

So whilst doing this shopping around I asked your team if they can price match, and you said yes. It took so long for you to get back to me that by the time you got back to say “no sorry can’t price match” … I lost the option of buying it from your competitor, as they went out of stock. Who takes a day and a half to get back to a client on a price. Just say you can’t price match. On principle I won’t ever shop with you guys …
Click to expand...
Apologies, I do understand your frustration and I will personally sort this out for you. PM sent
 
adamr said:
@GeeWiz I enquired about a kindle cover off your website and your competitor has them slightly less than you (you are like R1205 they are like R1099 with many colour options which I linked you).

So whilst doing this shopping around I asked your team if they can price match, and you said yes. It took so long for you to get back to me that by the time you got back to say “no sorry can’t price match” … I lost the option of buying it from your competitor, as they went out of stock. Who takes a day and a half to get back to a client on a price. Just say you can’t price match. On principle I won’t ever shop with you guys …
Click to expand...
Don't be so hard on them, they're very very busy for a good reason. Awesome service, I love shopping at Geewizz and will continue supporting them
Call-center GIFs - Get the best GIF on GIPHY
 
GeeWiz said:
Apologies, I do understand your frustration and I will personally sort this out for you. PM sent
Click to expand...
Thanks to the team this has all been rectified. Issue here was comms. Sales person promised me feedback within the hour that never happened. End of day that never happened. Kept following up. Enquired every single time either through phone call or email. Day went and still nothing. Next day same thing. But the customer support team now rectified this and it’s all good and item ordered
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X