Good day,
This is a reply I posted this Morning on one guy waiting 3 weeks for his Fiber and I though shame 3 weeks, I have been waiting since last year November (2020). I feel your pain my guy.
So I'm just posting my story in a new thread. just to see what will happen.
I ordered my fiber Last year November 2020, when it went live in my area, after they came and installed the fiber to each of the units in my complex, I was told no its not live, but Openserve shows it is and Afrihost sent me an email saying yippee fiber is now in your area, first excuse was no they don't work over December so I will have to wait till January 2021 for them to come pull the line in my home, fair I understood the December thing January, I followed up, because nothing happened. then it was "escalated", and manual process was updated on my line order, still nothing happened I phoned end of the month and was told some excuse and it would take 28 days, Beginning of March again I phoned, what is going on guys? No sorry sir open serve has some issue or something in your area its still not live, you have to wait till June...
Last week Openserve came and installed the line and ONT, told my wife look out its gonna snow, they finished told me to phone Afrihost and give them the "B" number, to with I was told no it wasn't live or something please wait 24 hours... (The ONT was synced green lights and all, unfortunately that afternoon it turned red LOS "Los of Signal" thought o great)
Phoned after 24 hours told them hey it was green but the LOS light is on, ok we shall log a error, thought great left it because at this time after 6 months of waiting I'm already like yeah whatever. to my surprise Openserve called the Friday, they are coming to check it, short story the fiber broke when the first guy closed the box the new guy fixed it, fiber is up light is green ONT is synced, thought cool, phoned Afrihost again, was told no they are not InControl or in charge or assigned the "B" number again, I'm like what? The Call Centre agent gave me the PPoE details none the less, it was not connecting, and I'm asked is it plugged in... REALLY?
Anyway they don't ask what router do you have ok lets check the settings, no, we get is everything plugged in.
Later that night I'm like cool, I have a bit of time now let me check the router setting maybe I typed or didn't check something there... after a bit of playing around I see on my router there is an option for WAN Ethernet and I'm like that makes sense it coming through ethernet from the ONT now, I select this, change all the settings, save it, nothing happens I'm like ok its 23:45 at night I'm going to bed let me connect the ADSL and go to bed, change everything back and while I'm busy I get a Message over the phone and an email saying congratulations your fiber is now active enjoy fast speeds blah blah. Like what?
I go back plug everything back change the settings and low and behold I have Fiber Connections 100 down 50 up I'm so happy at long last its working, I go to bed 01:35 the morning because no I'm experiencing the speed its great.
Saturday morning we wake up I tell my surprise I got the fiber working looks like it was just a setting that I had to change haha, wife is happy, she is going to work says she can't wait to get back and try it as well.
I'm am enjoying this new speed uploading files are so fast YES YES, I even played a game online for the first time in months because I'm busy I don't get that much time to play anymore, It loads fast the ping is amazing, I sit back thinking wow this is nice...
The phone rings... who can this be... I answer...
"EH hello, its Openserve we want to come install the fiber for Afrihost to your unit"
I'm like well it's ok its in they installed it Wednesday, it wasn't working, and fixed it Friday, I got it working Last night (early this Morning) its fine thank you.
"Oh, OKey, I think its a duplicate order then please give me the "B" number so I can call in and cancel"
I give, I say thank you, I hang up... I am without Fiber yet again.
I try and call Afrihost, sorry we don't take calls on weekends, I have to do the WhatsApp thing …
I WhatsApp I type what happened it was working Openserve call I told them its working they took the "B" and 10 minutes after I hung up the PON Light is flash so its not syncing.
I am again told Afrihost is not in control of the "B" number
I send a picture showing the messages from Afrihost say Congratulations you have fiber.
I send picture of my client zone on Afrihost showing my Fiber is Active showing the "B" number from my ONT, that it is active.
(How are you not in control of my "B" number but it is showing on my Client zone with you that its there and active)
After struggling for an hour and a half over WhatsApp I'm told they will log a error and it will now take 72 hours... from Monday … today is that Monday I'm waiting for Wednesday the 26 May 2021. I doubt I will get a call I will probably have to phone or make contact first again.
6 months and counting still no fiber, thanks.
This is a reply I posted this Morning on one guy waiting 3 weeks for his Fiber and I though shame 3 weeks, I have been waiting since last year November (2020). I feel your pain my guy.
So I'm just posting my story in a new thread. just to see what will happen.
I ordered my fiber Last year November 2020, when it went live in my area, after they came and installed the fiber to each of the units in my complex, I was told no its not live, but Openserve shows it is and Afrihost sent me an email saying yippee fiber is now in your area, first excuse was no they don't work over December so I will have to wait till January 2021 for them to come pull the line in my home, fair I understood the December thing January, I followed up, because nothing happened. then it was "escalated", and manual process was updated on my line order, still nothing happened I phoned end of the month and was told some excuse and it would take 28 days, Beginning of March again I phoned, what is going on guys? No sorry sir open serve has some issue or something in your area its still not live, you have to wait till June...
Last week Openserve came and installed the line and ONT, told my wife look out its gonna snow, they finished told me to phone Afrihost and give them the "B" number, to with I was told no it wasn't live or something please wait 24 hours... (The ONT was synced green lights and all, unfortunately that afternoon it turned red LOS "Los of Signal" thought o great)
Phoned after 24 hours told them hey it was green but the LOS light is on, ok we shall log a error, thought great left it because at this time after 6 months of waiting I'm already like yeah whatever. to my surprise Openserve called the Friday, they are coming to check it, short story the fiber broke when the first guy closed the box the new guy fixed it, fiber is up light is green ONT is synced, thought cool, phoned Afrihost again, was told no they are not InControl or in charge or assigned the "B" number again, I'm like what? The Call Centre agent gave me the PPoE details none the less, it was not connecting, and I'm asked is it plugged in... REALLY?
Anyway they don't ask what router do you have ok lets check the settings, no, we get is everything plugged in.
Later that night I'm like cool, I have a bit of time now let me check the router setting maybe I typed or didn't check something there... after a bit of playing around I see on my router there is an option for WAN Ethernet and I'm like that makes sense it coming through ethernet from the ONT now, I select this, change all the settings, save it, nothing happens I'm like ok its 23:45 at night I'm going to bed let me connect the ADSL and go to bed, change everything back and while I'm busy I get a Message over the phone and an email saying congratulations your fiber is now active enjoy fast speeds blah blah. Like what?
I go back plug everything back change the settings and low and behold I have Fiber Connections 100 down 50 up I'm so happy at long last its working, I go to bed 01:35 the morning because no I'm experiencing the speed its great.
Saturday morning we wake up I tell my surprise I got the fiber working looks like it was just a setting that I had to change haha, wife is happy, she is going to work says she can't wait to get back and try it as well.
I'm am enjoying this new speed uploading files are so fast YES YES, I even played a game online for the first time in months because I'm busy I don't get that much time to play anymore, It loads fast the ping is amazing, I sit back thinking wow this is nice...
The phone rings... who can this be... I answer...
"EH hello, its Openserve we want to come install the fiber for Afrihost to your unit"
I'm like well it's ok its in they installed it Wednesday, it wasn't working, and fixed it Friday, I got it working Last night (early this Morning) its fine thank you.
"Oh, OKey, I think its a duplicate order then please give me the "B" number so I can call in and cancel"
I give, I say thank you, I hang up... I am without Fiber yet again.
I try and call Afrihost, sorry we don't take calls on weekends, I have to do the WhatsApp thing …
I WhatsApp I type what happened it was working Openserve call I told them its working they took the "B" and 10 minutes after I hung up the PON Light is flash so its not syncing.
I am again told Afrihost is not in control of the "B" number
I send a picture showing the messages from Afrihost say Congratulations you have fiber.
I send picture of my client zone on Afrihost showing my Fiber is Active showing the "B" number from my ONT, that it is active.
(How are you not in control of my "B" number but it is showing on my Client zone with you that its there and active)
After struggling for an hour and a half over WhatsApp I'm told they will log a error and it will now take 72 hours... from Monday … today is that Monday I'm waiting for Wednesday the 26 May 2021. I doubt I will get a call I will probably have to phone or make contact first again.
6 months and counting still no fiber, thanks.
