Getting Cell C iPhone contract from iStore

[HumanShield]

So I found this really weird. Two weeks ago I tried to take out a Cell C contract at the iStore for the iPhone 6s. So there I go documentation in hand. Paperwork done and I was told that the Cell C back end systems are down and they cannot process and Cell C contracts. Systems go down from time to time, and this is Cell C we're talking about, so I guess I could live with a few days down time.

Two weeks later, after numerous calls and emails to the iStore manager, they are still struggling with the back end systems.

Is this just an isolated case or has anyone else experienced this?

Before you say just go get it straight from Cell C. I could. But I was told that I would not be able to take out the iCare + warranty if i get it though Cell C.

I'm quite a patient person but this is starting to grate my nose

 

[Dysan669]

Also having loads of issues with the Cell C systems. Been struggling more than a week now to get two contracts that have already expired canceled. Also get the "our systems are down" answer. On Monday when I phoned the call centre they could not even verify my identity because they were offline. Useless.

 

[Ho3n3r]

They are missing Trevor Noah as CEO.

 

[JohnJuniorV3]

I had the exact same issue. I was first customer in line on launch day, ended up getting my phone the following Friday. They them gave me a dead Cell C sim, so I ended up going to the local Cell C shop to sort that out. The iStore also ported my number, but this was unsuccessful. So basically I got fed up dealing with the iStore in order to receiver iCare Plus.

2 weeks it took to sort out everything. Still on an unported number though

 

[HumanShield]

I had the exact same issue. I was first customer in line on launch day, ended up getting my phone the following Friday. They them gave me a dead Cell C sim, so I ended up going to the local Cell C shop to sort that out. The iStore also ported my number, but this was unsuccessful. So basically I got fed up dealing with the iStore in order to receiver iCare Plus.

2 weeks it took to sort out everything. Still on an unported number though

2 weeks is ridiculous for systems to be down. Do they not want money or something?

At least you got your phone and your contract processed. I'm sitting with sweet nothing.