Getting to know your Telkom folks

[AfricanTech]

Thanks a stack.

Getting on the phone now.

 

[AfricanTech]

.

Thanks McD,

Hope this works

 

[MickeyD]

No answer on any of the Randburg numbers. Surprised? I'm not.

Remember that these guys are not 100% office-bound (like the call centre agents) ...

 

[AfricanTech]

Remember that these guys are not 100% office-bound (like the call centre agents) ...

I received an sms reply from my fellow but no tech yet

 

[AfricanTech]

I received an sms reply from my fellow but no tech yet

Glad to report everything sorted out as at 11h00 this morning.

Once again, the knowledgeable folk here at MyBB came up trumps

 

[Rusitu]

This is a great thread.

Thanks mate

 

[pedruid]

There are plenty of threads and posts about the fault clearance times or new installation time, etc.

Rule #1 is to always log a reference either via the Telkom call centre, online tool or free SMS to 30591.

If your request has not been attended to within 24 hours (especially if it is a business service) then try the following...

1. Go to: http://www.telkom.co.za/general/customercentre/useful_information/utility_relations_contacts.html
2. Click on the relevant "region"
3. An Excel file will be downloaded (or opened)
4. Scroll down the "Area" column until you find your exchange name*
5. Scroll across to the "Commodity Section" and find the relevant operations manager's name and contact details
6. Have all your details (telephone numbers, ref numbers, etc.) available and make the call (7h30 - 16h30 weekdays only).
7. In some cases you may need to get past a "gatekeeper" to reach the operations manager...
8. Be professional, courteous and refrain from using abusive language (it will not end well).
9. Keep it short and sweet and ask nicely if he/she can dispatch a techie to assist you.
10. Never mention MyBroadband.

*exchange name: if you don't know your exchange name (it is not always that obvious) then go here and input your telephone number, enter, and it will tell you which exchange you are connected to.

Good morning MikeyD. I know you sent posted this before, however, I couldn't find the Excel folders. Thanks very much . BTW I switched to AH yesterday afternoon after a very frustrating visit to Telkom Shop where I couldn't even contact 10210 on their dedicated line. Kept a 10 Gb Capped with TI and will see if they improve. Signing up with AH was a dream compared with TI.I hope I can help my mate with this info. Pity hes' lost his ADSL as well.

 

[MickeyD]

Good morning MikeyD. I know you sent posted this before, however, I couldn't find the Excel folders. Thanks very much . BTW I switched to AH yesterday afternoon after a very frustrating visit to Telkom Shop where I couldn't even contact 10210 on their dedicated line. Kept a 10 Gb Capped with TI and will see if they improve. Signing up with AH was a dream compared with TI.I hope I can help my mate with this info. Pity hes' lost his ADSL as well.

I went and got myself a capped TI account for my dayime activities as TI uncapped is proving unreliable. Switch over to uncapped TI at around 11pm every night.

 

[Albereth]

I get the same spreadsheet for Northern when I try for the Gauteng one.

 

[MickeyD]

I get the same spreadsheet for Northern when I try for the Gauteng one.

I tried and got the GZ spreadsheet... hover over the link to see which one it is.

 

[lilggg]

The person listed for my region is in a different region so couldn't help

 

[Sapcat]

Just wanted to say thank you Micky D......worked like a charm

/gives you a bells

 

[RichardG]

5 Stars, thank you..

 

[lilggg]

If only the list was accurate

 

[MickeyD]

If only the list was accurate

exchange?

 

[valiente]

exchange?

Same here. I gave Tienie Gouws a call and he actually manages the Springs area.

I'm in Fourways. Also the Planning department contact details must be incorrect since both Landline and Mobile numbers are off/not working.

 

[MickeyD]

Same here. I gave Tienie Gouws a call and he actually manages the Springs area.

I'm in Fourways. Also the Planning department contact details must be incorrect since both Landline and Mobile numbers are off/not working.

You are meant to phone the "Commodity Section" contact ....

 

[Taranis]

I've checked this site and called the number. I'm told they are only involved in infrastructure (cabling etc) and nothing to do with consumers.

Besides that, the contact on the list hasn't worked there for over a year!

 

[valiente]

You are meant to phone the "Commodity Section" contact ....

I did, got no answer. Then phoned Network Maintenance, Tienie Gouws. Who runs the Show in Springs. Then lastly the Planning section where I get a In use tone on Landline and Voice mail on mobile.

 

[Taranis]

No reply to the other numbers (20 rings).