Getting to know your Telkom folks

MickeyD

MickeyD

RIP
Joined
Oct 4, 2010
Messages
139,117
Taranis said:
I've checked this site and called the number. I'm told they are only involved in infrastructure (cabling etc) and nothing to do with consumers.

Besides that, the contact on the list hasn't worked there for over a year!
Click to expand...

We are their hands as they have to update the lists on the website!!
 
6

6Spiderman

Well-Known Member
Joined
Aug 29, 2012
Messages
176
MickeyD said:
There are plenty of threads and posts about the fault clearance times or new installation time, etc.

Rule #1 is to always log a reference either via the Telkom call centre, online tool or free SMS to 30591.

If your request has not been attended to within 24 hours (especially if it is a business service) then try the following...

1. Go to: http://www.telkom.co.za/general/customercentre/useful_information/utility_relations_contacts.html
2. Click on the relevant "region"
3. An Excel file will be downloaded (or opened)
4. Scroll down the "Area" column until you find your exchange name*
5. Scroll across to the "Commodity Section" and find the relevant operations manager's name and contact details
6. Have all your details (telephone numbers, ref numbers, etc.) available and make the call (7h30 - 16h30 weekdays only).
7. In some cases you may need to get past a "gatekeeper" to reach the operations manager...
8. Be professional, courteous and refrain from using abusive language (it will not end well).
9. Keep it short and sweet and ask nicely if he/she can dispatch a techie to assist you.
10. Never mention MyBroadband.

*exchange name: if you don't know your exchange name (it is not always that obvious) then go here and input your telephone number, enter, and it will tell you which exchange you are connected to.
Click to expand...

Links have changed and I never saved the Spreadsheet. Any new Link please Mick?
 
O

OHNO

Active Member
Joined
Oct 24, 2011
Messages
65
MickeyD, you already posted this January 2014, I only stumbled on it now. But I want to thank you wholeheartedly for your information you gave here. I have trouble with my line and ADSL line in Pretoria for about 5 years now, reason being that I live in an old area. This info is worth gold.

Txs again.
 
MickeyD

MickeyD

RIP
Joined
Oct 4, 2010
Messages
139,117
OHNO said:
MickeyD, you already posted this January 2014, I only stumbled on it now. But I want to thank you wholeheartedly for your information you gave here. I have trouble with my line and ADSL line in Pretoria for about 5 years now, reason being that I live in an old area. This info is worth gold.

Txs again.
Click to expand...
My pleasure. Hope you come right!
 
A

AlexFl

Well-Known Member
Joined
Aug 12, 2010
Messages
393
Am getting consistently around/under 1 Mbps d/l speeds on a 4meg line. Assumption is exchange congestion. What process should I follow before escalating to one of the guys on the spreadsheet?
 
Rickster

Rickster

EVGA Fanatic
Joined
Jul 31, 2012
Messages
20,434
When I phone this oke how do I go about talking to him. "I my name is <XXXXXX> I have a problem with my internet and the fault has been reported, a technician has been to my house and the fault was closed without my feedback. Bla bla bla."

Pretty much?
 
MickeyD

MickeyD

RIP
Joined
Oct 4, 2010
Messages
139,117
Rickster said:
When I phone this oke how do I go about talking to him. "I my name is <XXXXXX> I have a problem with my internet and the fault has been reported, a technician has been to my house and the fault was closed without my feedback. Bla bla bla."

Pretty much?
Click to expand...
Yep, keep it simple and courteous!
Give the fault ref number and the faulty phone line number...
 
You must log in or register to reply here.
Top