Getting to know your Telkom folks

Taranis said:
I've checked this site and called the number. I'm told they are only involved in infrastructure (cabling etc) and nothing to do with consumers.

Besides that, the contact on the list hasn't worked there for over a year!
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We are their hands as they have to update the lists on the website!!
 
MickeyD said:
There are plenty of threads and posts about the fault clearance times or new installation time, etc.

Rule #1 is to always log a reference either via the Telkom call centre, online tool or free SMS to 30591.

If your request has not been attended to within 24 hours (especially if it is a business service) then try the following...

1. Go to: http://www.telkom.co.za/general/customercentre/useful_information/utility_relations_contacts.html
2. Click on the relevant "region"
3. An Excel file will be downloaded (or opened)
4. Scroll down the "Area" column until you find your exchange name*
5. Scroll across to the "Commodity Section" and find the relevant operations manager's name and contact details
6. Have all your details (telephone numbers, ref numbers, etc.) available and make the call (7h30 - 16h30 weekdays only).
7. In some cases you may need to get past a "gatekeeper" to reach the operations manager...
8. Be professional, courteous and refrain from using abusive language (it will not end well).
9. Keep it short and sweet and ask nicely if he/she can dispatch a techie to assist you.
10. Never mention MyBroadband.

*exchange name: if you don't know your exchange name (it is not always that obvious) then go here and input your telephone number, enter, and it will tell you which exchange you are connected to.
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Links have changed and I never saved the Spreadsheet. Any new Link please Mick?
 
MickeyD, you already posted this January 2014, I only stumbled on it now. But I want to thank you wholeheartedly for your information you gave here. I have trouble with my line and ADSL line in Pretoria for about 5 years now, reason being that I live in an old area. This info is worth gold.

Txs again.
 
OHNO said:
MickeyD, you already posted this January 2014, I only stumbled on it now. But I want to thank you wholeheartedly for your information you gave here. I have trouble with my line and ADSL line in Pretoria for about 5 years now, reason being that I live in an old area. This info is worth gold.

Txs again.
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My pleasure. Hope you come right!
 
Am getting consistently around/under 1 Mbps d/l speeds on a 4meg line. Assumption is exchange congestion. What process should I follow before escalating to one of the guys on the spreadsheet?
 
When I phone this oke how do I go about talking to him. "I my name is <XXXXXX> I have a problem with my internet and the fault has been reported, a technician has been to my house and the fault was closed without my feedback. Bla bla bla."

Pretty much?
 
Rickster said:
When I phone this oke how do I go about talking to him. "I my name is <XXXXXX> I have a problem with my internet and the fault has been reported, a technician has been to my house and the fault was closed without my feedback. Bla bla bla."

Pretty much?
Click to expand...
Yep, keep it simple and courteous!
Give the fault ref number and the faulty phone line number...
 
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