a friend got a new android and forgot the google password. Google password recovery did not work. She got a laptop and a desktop, using chrome and chrome remember the password as she can open g mail. I ask chrome the show the password and got it, but on another computer g mail does not want that password. The email address is important and she needs to log in or change the password. Can you help me please.
Step 1: Go here:
https://support.google.com/account...-3259598866&p=ar_other_problems_username&rd=1
Step 2: Click the dot that says " You can't reset your password with a code by text. "
Step 3: Follow those instuctions,they will ask you things like when you made the account,past passwords you used and people you've emailed(The account creation date doesn't have to be on the dot correct,just an estimate is fine)
Note: If the info you provided matches up,google will respond within a day or two with a password reset link to an email you will provide in the above steps.
Since it's the holidays it might take longer.
Note 2: Some questions will be a bit troublesome to answer,just do your best to fill out as much as you can.
Goodluck and hope you get it working
