Goodbye Vodacom

Pixual

Pixual

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What kind of a company makes a stuff up on their pre-paid data purchases by charging a customer twice, and then tells that customer that they can't reverse the error?

Vodacom is that kind of company.

They are also the kind of company that will make you push about 20 numbers on your phone to get through to their "customer care" call centre, only to drop your call while you are trying to resolve the problem. Twice.

In addition to stealing their customers money they also have no problem denying them cellular service several times a day if they are on a smartphone like a Blackberry or iPhone (see my other thread entitled: Vodacom: NO SERVICE).

I'm sorry. This is just ridiculous. How is it possible that in this day and age a company is allowed to get away with what is effectively theft by telling a customer that their systems don't allow them to reverse transactions that are made erroneously?

Well, this was the last straw for me. I will not do business with a company like that. Fortunately I am on pre-paid and I can vote with my wallet. So long Vodacom. :mad:
 
Have you asked VodacomData for assistance or do you just want to vent?
 
I have no idea who/what that is. I would expect to be helped by their Customer Care Centre, but instead they just wasted about 30 minutes of my time. Totally unprofessional. The first time I got through some beebop was actually laughing when he answered the call and then disconnected it. Second time a different beebop managed to do the same thing. Third time I got through, but got nowhere, because "It is not possible to reverse conversion from airtime to data".

Snakes.
 
Pixual said:
I have no idea who/what that is. I would expect to be helped by their Customer Care Centre, but instead they just wasted about 30 minutes of my time. Totally unprofessional. The first time I got through some beebop was actually laughing when he answered the call and then disconnected it. Second time a different beebop managed to do the same thing. Third time I got through, but got nowhere, because "It is not possible to reverse conversion from airtime to data".

Snakes.
Click to expand...

VodacomData is the Vodacom rep on the forum. PM him your details and I'm sure he can help you out.

He also has the power to listen to call centre calls if you are up for some payback add those details as well ;)
 
morkhans said:
VodacomData is the Vodacom rep on the forum. PM him your details and I'm sure he can help you out.

He also has the power to listen to call centre calls if you are up for some payback add those details as well ;)
Click to expand...

You are most welcome to send me your number? If you purchased the bundles on the website i would understand as there were some issues were it gave an error message and then when purforming the purchase again you would get 2 bundles and be billed twice
 
I got an SMS this morning advising that it has been reversed, after I sent through a complaint email.

I have serious issues with any company that forces me to engage with a call-centre and then is unable to deal with issues as basic as this. It was patently obvious that the purchase was erroneously duplicated and the "Customer Care Centre" really ought to have been able to fix that problem, not mess me around the way they did.

In my experience call centres are nothing but a complete waste of company goodwill and are a surefire way of eroding brand confidence. Vodacom need to do something about theirs.
 
So does that mean that if you are Pre-paid you get the dregs of humanity assisting you with your problems?
 
Pixual said:
So does that mean that if you are Pre-paid you get the dregs of humanity assisting you with your problems?
Click to expand...

Have you tried calling ?

If you are prepaid - to get to a consultant is alot harder than if you are on contract - there is a option to speak to a consultant on contract - on prepaid there isn't or if you pick the right combinations of options.
 
The_Librarian said:
So there are advantages of being on contract - you just get a better call center :p
Click to expand...

I had a friend (actually, was a husband of the ex's sister) and it came up in normal conversation - ultimately, Vodacom kept the call centre for contract customers in house - prepaid - not so lucky - you guys get sent to a outsourced place.

He told me the name, but I really can't for the life of me remember it.
 
I am most unpleasantly surprised to find yet another unsatisfied customer of Vodacom. I call it "unpleasantly" because I am in exactly the same position as you. Since Vodacom became red, they became dead with regards to customer support. You call every conceivable number, and only get a tape recording. And when you call the "customer care" you are notified (for the past few weeks) that the customer care is not available. Neither is the internet facilities most of the times. I am also pre-paid with regards to my phone, and I am going to go over to another company. Unfortunately, I made the mistake to fall for the get 2 gigs free. But I am going to cancel that (I don't care about penalty fees for contract cancellation before 12 months) because I am desperate to get a company who has customer service, available internet and people who can help. So, as you had said - SO LONG VODACOM!
 
To be honest Pixual is quite right! I know VD is very good at sorting problems out, but then what is the point of a customer care call centre if they can't do anything? Vodacom's call centre is worse than MTN's, and i thought you could not get any worse. As for the pushing buttons to get through it is absolutely ridiculous. Plus Vodacom asking you to say your name to the computer? What is that all about? I hate it, I usually swear when it asks me to say my name, I hope they realise how stupid that is.
 
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