Got hit with crazy tekom bill - help

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Klipdrif

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So...I went to telkom offices asking for a 1meg entry level adsl line and the uncapped 1meg package (I do not own a home phone). I always do the self install thing. So telkom guy came to my house and did what they always do at the exchange and tested line from the house. He then left. Internet workong fine from 12 feb. Got a bill yesterday of R 1637.33. Why is there a service fee of R 618.60 excl vat. Wtf. There is an amount of R 848.37 excl vat which I can understand to be pro rata feb + march. Advice please. THANKS
 
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Klipdrif said:
So...I went to telkom offices asking for a 1meg entry level adsl line and the uncapped 1meg package (I do not own a home phone). I always do the self install thing. So telkom guy came to my house and did what they always do at the exchange and tested line from the house. He then left. Internet workong fine from 12 feb. Got a bill yesterday of R 1637.33. Why is there a service fee of R 618.60 excl vat. Wtf. There is an amount of R
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Ouch. Sounds like they nailed you for the adsl install fee
 
If they told me beforehand that my first bill was going to look like this I would have told them to go #@@$ themselves. I had adsl at a previous res and they never charged any service fee. No wonder adsl subscription numbers are dropping.
 
Klipdrif said:
If they told me beforehand that my first bill was going to look like this I would have told them to go #@@$ themselves. I had adsl at a previous res and they never charged any service fee. No wonder adsl subscription numbers are dropping.
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Telkom "normally" ask if you will do the self install yourself or if they need to do it and explain the difference in cost....
 
When i activated my uncapped at telkom they told me that the first month will be a "double bill" i cant exactly remember the reason maybe that is what happened to you
 
I made it clear that I was going to do the self install. I will start harassing them to find out why they charged me.
 
The double bill, sometimes happens when you get your service activated in the middle of the month or in the middle of the account cycle, they will bill you for the entire month, plus the next month's amount, the second bill, if there systems are in order, they will credit you (for the previous bill). So in essence by the 3rd month your account will show correct figures.
 
Klipdrif said:
So...I went to telkom offices asking for a 1meg entry level adsl line and the uncapped 1meg package (I do not own a home phone). I always do the self install thing. So telkom guy came to my house and did what they always do at the exchange and tested line from the house. He then left. Internet workong fine from 12 feb. Got a bill yesterday of R 1637.33. Why is there a service fee of R 618.60 excl vat. Wtf. There is an amount of R 848.37 excl vat which I can understand to be pro rata feb + march. Advice please. THANKS
Click to expand...

Installation of the line itself (Not the modem)
 
phone 10210 and account queries
they will lodge a dispute and you would be refunded next month hopefully
 
So...I went to telkom offices asking for a 1meg entry level adsl line and the uncapped 1meg package (I do not own a home phone).
Click to expand...

If you mean there wasn't an existing prepaid account for a voice line that's what you’re paying for - there’s no self-install option for the voice line.
 
Prepare yourself. I battled for hours to get a dispute lodged.

Its just incompetence galore at their call center. Billling says that product management fck'd it up and they can't change it. Product management management says they don't do finances...talk to billing. Ended up with a conference call between multiple departments because nobody knows wtf is going on.

Ended up getting an (incorrectly calculated) credit. Only took like 3 hours...

Oh and if they tell you they'll phone back, don't let them go. They never do phone back...
 
Lodged a dispute. They let me know that I will be refunded for the "service fee". Thanks for help
 
The sad thing is you will have to pay the bill and hope they refund you next month. Otherwise, they cut the line.
 
Nope. Dailed 10210. They should really have a rep on the leading tech website of ZA's forums. But that is telkom for you. Sigh.
 
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