Graphics Card Warranty

PseudZ

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May 28, 2008
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I came home this evening to find my screen full of big black and white dots.
So I restarted and many words in the post screen display were scrambled, example "success" being "suceqq". So I guessed it's most probably my nVidia 8500GT, not the best card I know. So I took it out and switched to onboard VGA and it works now.

Now is the card still under warranty or not, I purchased it 17 December 2007, I don't know how long nVidia products have a warranty for?
Now the main problem is, the store I purchased it from has liquidated (LAN World in Cape Town) and a Chaos Computers has opened up. If it is still under warranty would I go to them even though they never sold it to me? I do have the invoice still, or would I try contact nVidia direct?

Thanks
 

rwenzori

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Feb 17, 2006
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Nvidia cannot be held responsible for how their chips are implemented on cards made by other manufacturers. What make is the card? What does your invoice say? The norm is 1 year AFAIK. If you have proof of a longer warranty, plead sweetly with another supplier and they might be able to help if you offer to pay any freight costs.
 

PseudZ

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May 28, 2008
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It is a XFX geforce

Would Chaos be able to help me? Wondering if I should maybe stop by there
 

PseudZ

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Thanks very much :) I see on the axiz site, XFX have a two year warranty so I should still be covered.
Ill send them an email now.
 

PseudZ

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I sent off an email yesterday and after giving the cards serial number got referred to another company, who apparently supplied LAN World with the graphics card.
So I sent an email to them and today I got a reply stating that as LAN World owes them money, they cannot honour their warranties. :(

So I guess I must just give up. :(
 

PostmanPot

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I sent off an email yesterday and after giving the cards serial number got referred to another company, who apparently supplied LAN World with the graphics card.
So I sent an email to them and today I got a reply stating that as LAN World owes them money, they cannot honour their warranties. :(

So I guess I must just give up. :(
Try directly contacting XFX.
 
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