Gridhost non response

[Potemkin]

Hi guys, I'm having serious frustrations with Gridhost service on billing and online payment system. Doesn't seem like I can talk to anyone at billing - they don't reply to emails or answer the phone.
Anyone know what's going on?

 

[Solitude]

I've contacted them now. Will let you know if I get a response.

 

[Thor]

They're Mweb of I am not mistaken.... So good luck

 

[Venomous]

They're Mweb of I am not mistaken.... So good luck

nope.

parent company is web africa

 

[Thor]

nope.

parent company is web africa

Oh yes, that is correct!

Fck me that even worst.

That's read back a few threads LOTS of headaches with WA buying companies and then fcking clients over with billing woes.

 

[halfmoonforever]

Their billing department is seriously lacking yes

 

[Potemkin]

My account is now "up for suspension", and they still don't answer the phone.

 

[Solitude]

For those interested, I contacted quite a few hosts last night to be paid my affiliate money. The first host to reply was Webspacebar. They replied and paid at 9pm which is exceptionally impressive.

 

[Potemkin]

Thanks Solitude. Right after my eggs and bacon breakfast I'm moving my domains. Gridhost can keep the remaining balance. And to think I moved from host4africa when their service started to go down.

 

[Potemkin]

Update: moved 4 domains to WebSpaceBar, naturally the transfer is still pending.
I then made a silly error which resulted in a duplicate invoice on their side (switched payment methods). Notified them of it - sorted in 20 min.
Still nothing from Gridhost.

 

[Solitude]

Update: moved 4 domains to WebSpaceBar, naturally the transfer is still pending.
I then made a silly error which resulted in a duplicate invoice on their side (switched payment methods). Notified them of it - sorted in 20 min.
Still nothing from Gridhost.

I'm glad you came right with WebSpacebar. I also haven't had any replies from either Gridhost or Web Africa so far.

 

[Solitude]

Okay they got back to me now.

 

[Webafrica Helper]

Hi guys, I'm having serious frustrations with Gridhost service on billing and online payment system. Doesn't seem like I can talk to anyone at billing - they don't reply to emails or answer the phone.
Anyone know what's going on?

Hi Potemkin,

We would like to take this up with our billing team Can you please PM me your account details.

And we're really sorry for the service you've received from us