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That's extremely sad to know.Asap is blocking accounts again.
My colleague and I ordered yesterday at the same time.
My account is fine, received my order. Colleagues order was cancelled and account blocked.
I guess work deliveries are considered as one person
They seem to be very aggressive on the blocking lately, mine got blocked because I used the personal birthday voucher code that they email when it's your birthday and I did a second order later in the day with a voucher code from app notification.Asap is blocking accounts again.
My colleague and I ordered yesterday at the same time.
My account is fine, received my order. Colleagues order was cancelled and account blocked.
I guess work deliveries are considered as one person
They seem to be very aggressive on the blocking lately, mine got blocked because I used the personal birthday voucher code that they email when it's your birthday and I did a second order later in the day with a voucher code from app notification.
When I called they said it was blocked due to "Voucher Abuse" after some back and forth I managed to get my account back.
After that I have been sticking to using only 1 voucher per day and I won't be using the birthday voucher next year.
The address thing is also frustrating because I have had times where a neighbor accidently enters my unit number when they order from PNP so if that happens ill have to pass on vouchers for the day just in case.
This means I can't share the code in the office anymore. At the risk of my account getting blocked if multiple people order.
For me it was after I placed my order, it kicked me out back to the login screen.Just wanted to know....
Do you get a notification that your account is blocked or do they just not allow you to place orders...
I used a code this morning... and I see another code was later sent... and now I see there are some early black friday deals...
Before I place an order and use the second code, I just wanted to know at what stage do they block you... or at what stage of ordering do you know something is up.....
Just checking if it's worth it for be to take a chance and use the second code in one day?
That was exactly my argument during the back and forth with support, I told them "How are you blocking me when I am simply using vouchers that you send to me"I don't understand how they can claim voucher abuse when they send multiple vouchers every day to be used...
That was exactly my argument during the back and forth with support, I told them "How are you blocking me when I am simply using vouchers that you send to me"
They escalated to a manager and after more discussion I explained that I received a birthday voucher via email and used that, later in the day received a voucher code on app and after using it I got blocked.
Eventually they unblocked me but I never really got a full explanation on what is or isn't allowed.
No notification. My order was delivered and colleagues wasn't. When she tried to track the order, app needed a login again.Just wanted to know....
Do you get a notification that your account is blocked or do they just not allow you to place orders...
I used a code this morning... and I see another code was later sent... and now I see there are some early black friday deals...
Before I place an order and use the second code, I just wanted to know at what stage do they block you... or at what stage of ordering do you know something is up.....
Just checking if it's worth it for be to take a chance and use the second code in one day?
For me it was after I placed my order, it kicked me out back to the login screen.
Couldn't login anymore so I called support and they said it was blocked.
No notification. My order was delivered and colleagues wasn't. When she tried to track the order, app needed a login again.
Then it said password/email incorrect. When she tried to reset the password it said the email doesn't exist on Asap.