Guess your usage

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bumblebee

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Anyone else having this problem?

Neotel has been unable to give me ANY info on my data usage for the month of August. It is the 13th and I'm still quoted last months info when I call.
When I request the data uage update they have to send back to their IT dept, I get nothing.
WTF?
Where are they getting the figure they going to bill me for at the end of the month from?
I am especially interested in the above question, seeing as they overbilled me in June and that issue is not resolved yet.

On a related note - giving the above, I get really pissed off when hearing their Neogo radio ad about other service providers using out of bundle usage as a "hidden cost" to the consumer.

EDIT: I have lodged a complaint with the Advertising Standards Authority Ref: 14207.
 
i wanna know as well.

come on neotel, get it together and get an online usage tracker. ffs
 
Usage Magafterthingymabobby

jay-co said:
i wanna know as well.

come on neotel, get it together and get an online usage tracker. ffs
Click to expand...

Yeah yeah :sick: flame away :mad: *shifts nervously as he looks for the nearest escape route* I'll apply some pressure on the product & IT lads and see where we are with this....
 
Damn right how long does it take...Its taking 1yr and 8months and still nothing!!!
 
I am having the same damn problem! I want to know how much data i have used this month, a figure they are unable to give me yet! How can they run a business like this.

You know what we should all do? At the end of every month, dispute the amount of data we have used. They said i used 8gigs last month and I know for a fact i never used more that 4. F them if they think i am going to pay for the extra they think i have used.

PLEASE MYBROADBAND IS THERE ANYTHING YOU CAN DO TO HELP US OUT???
IF NOT, NEOTEL BE WARNED: I WILL BE CONTACTING ICASA NEXT WEEK!!!!
I AM SO SICK OF YOUR BULL*****
 
NeoRep, how far along is the data usage project? Has Neotel transitioned to the Seacom cable yet?
 
Neotel Rep: Thank you for your reply - I received a call detailing my usage for Aug so far last night.
Please check your pm for info regarding the outstanding billing query.

Measurement and billing for services rendered must be reliable, transparent and timely.
I will continue with my complaint to ASA as these criteria have not yet been met.
 
^^ Thank you, please continue with your complaint.
 
Lo there

bumblebee said:
Neotel Rep: Thank you for your reply - I received a call detailing my usage for Aug so far last night.
Please check your pm for info regarding the outstanding billing query.

Measurement and billing for services rendered must be reliable, transparent and timely.
I will continue with my complaint to ASA as these criteria have not yet been met.
Click to expand...

Hey bumblebee, Got that and responded...*looks around for funny buzzing noise he hears* :p
 
Yea also adding my complaint about this. They took a week to get back to me on my usage, not acceptable. They can NOT tell you on the phone when you ask or on the web , pretty shoddy system if you ask me.
 
diabolus said:
Yea also adding my complaint about this. They took a week to get back to me on my usage, not acceptable. They can NOT tell you on the phone when you ask or on the web , pretty shoddy system if you ask me.
Click to expand...

Can't, or won't? Pretty convenient if you don't use your full allowance, of go over?
 
zerofocus said:
Can't, or won't? Pretty convenient if you don't use your full allowance, of go over?
Click to expand...

Sounded more like "can't" , because it was the beginning of the month so the chances were good i was well inside my bundle.

But it is indeed a concern when you want to plan your usage, and ensure you either use your allocated bundle [since there's no roll over] or don't go out of bundle.

Fortunately the OOB rates are cheaper than my actual IN bundle rates [R500 p/month for 5GB and then R80 p/GB OOB] , so i'm not stressing like i did at Vodacom/MTN .

The real issue is if something is downloading without my knowledge [virus or whatever] and i'm busy running up a massive bill and i have no way of detecting this.

If they can't get it right , they should consider the Telkom method of cutting you off once your bundle is used up and then allowing [VIA WEB & Instantly] to buy further bandwidth and then getting cut off as it is used up.
 
If they could give us uncapped for R200, it will solve all their problems. :rolleyes:

Come on Neotel, Seacom is here. Make a plan!!!
 
Eish

Lo guys,

Just for you forum folks this is my highest priority - and am applying as much pressure as I can to get this done and dusted for you and the rest of the Neotellers out there...
 
Here are the details so far.
ASA contacted Neotel and sent me their response.
http://mybroadband.co.za/photos/showphoto.php/photo/11976
http://mybroadband.co.za/photos/showphoto.php/photo/11977

My response via email:

Hi Clint,

Please find my response below and let me know what the following steps are.
You can forward my details with the following reply.

Thank you


I am not currently a Neotel Neogo subscriber. I am a Neotel Prime subscriber and I am in contact with other Neotel Lite and Flex subscribers.
We have no such utility supplied with our installation software and cannot track our own usage.
Our only source of information is their call centre, which will not guarantee the data usage figures supplied.
Hence, to us, the other customers of Neotel our own in- and out-of-bundle usage turns into a hidden Cost each month, as you either use too much and get billed,
or too little and lose out on Data you paid for

The Neotel Neogo advertisement takes a swipe at other providers for hitting their subscribers with out of bundle charges, when Neotel does the same to subscribers of their own products.
While the ad states that the product is Neotel Neogo, the message they put out is that their brand, Neotel, gives users control over their out of bundle charges and that they won't get hit by unexpected charges.

This is not the case. I can refer a Neotel call reference: 70436, closed. 83025 open. Both linked and both unresolved as far as I am concerned.
 
PLEASE NEOTEL REP, just make it happen. How hard can it be really?

@Bumblebee, keep going with your complain and ill support you all the way. Complain to ICASA while you at it!
 
I was contacted by Neotel yesterday and had a discussion with Yugeshree.
She replied with the following email, formalising the points we discussed:

Hi

As discussed I have given the following update to our internal team. The following points were highlighted:
· Your concern around the NeoGo advert
· Your need to understand why it is taking us so long to provide the real-time data usage to consumers who have either a Lite or Prime device.
· Going through the Contact Centre to get data usage, is challenging because the information is not real-time and causes you to go over bundle.
· You require a firm date for the release of data usage tracking (real-time)for the consumer
Our team has committed to getting times frames out to you – I will have an update for you by end of the week.

Kind Regards
Yugeshree Naidoo
CS Operations Manager
 
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