GWI does a Sentech

Web Intact said:
Hi all,
We're not strictly enforcing the capping policy yet, but are calling those who greatly exceed their cap at this stage, and slowing down their connection. This will soon become an automated system with automatic email warning alerts.
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I want to make things quite clear to GWI as I did in my letter of reply to the bulk mail.
You will *NOT* unilaterally change the terms and conditions of our contract. This is for a 128k, uncapped Internet service. Based on this advertised service and verbal confirmation from your marketing manager, Grant Tyson, I signed up and spent about R2 500 on equipment.
If you wish to renegotiate a *new* contract with me and with other subscribers, then feel free to do so. But what what I want is something *definite*, not a letter that may or may not be 100% accurate, perhaps could have been better phrased, not a pricing that may or may not change, and certainly not semi-formal communications from a web forum. Something definite, in writing and addressed to me personally.
Based on this I may wish to enter into a new contract with GWI, which I will do in the form of a signed contract. Should I choose not to enter into a new contract, you or I may give one calendar month's written notice. The way I see it, these are your two options. To turn around and say "oops" 12 months after you willingly entered into such a contract is just tough. Willing buyer - willing seller and no one twisted your arm.
Should the contract be terminated, please also advise what pro rate refund you will be prepared to provide in terms of Point 6 of the terms and conditions of our contract.
Now, I'm not going to threaten you with legal action because that's ridiculous. But if you want to damage your reputation, go ahead.
 
Web Intact said:
Depending on the question, this may have been the right answer... but anyway, the fact remains that latency sensitive games will suffer on any wireless service/technology.
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well no, i used to connect to another wireless service (about 100 m to the left of the GWI tower i used) also 802.11, for the year i was on it i had my 40ms ping constant.

What GWI need to do is implement some kind of QOS in terms of a clients bandwidth allocation, so that neighbour x downloading won't affect me.
 
ADSL is cheepa

Web Intact, I had a look at your figure above. These are the figures I got from XDSL earlier this week. Below is a copy and paste from their e-mail explaining costs.

Monthly line rental fee: R98.16 excl
384K ADSL line rental: R126.98 excl
3 Gig ADSL account: R183.00 excl

That comes to R465.27 incl VAT.

So, for a mere R105,27 more you get 3 times the speed AND additional Bandwidth @ R71,82 incl VAT per gig.
Not te mention I will then actually be able to play BF2 on SAIX without being kicked from the server ever so often for a latency averaging 400ms.
In GWI's defence though, I must say my latency has come down a lot these past 2 weeks. Sometimes it averaged at around 50ms.

Also, did you see the offering by www.n-it.co.za? How can they offer such packages and GWI, which I believe is much bigger, cannot?
 
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xcalibur said:
So, for a mere R105,27 more you get 3 times the speed AND additional Bandwidth @ R71,82 incl VAT per gig.
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That's R115.27 more and 25% slower as GWI will be offering a 512kbps connection if I'm not mistaken. But I agree, they must either drop their prices or offer higher thresholds (~20-30Gb)
 
JohanG said:
That's R115.27 more and 25% slower as GWI will be offering a 512kbps connection if I'm not mistaken. But I agree, they must either drop their prices or offer higher thresholds (~20-30Gb)
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Yeah, sorry about that. I was out by R10,00. Do you know what GWI will be charging for their 512kbps service? XDSL charges R511.85pm incl VAT(line rental not included @ R111.90 incl VAT) for 512kbps with a 3GB cap.
 
From what I can recall, you don't get a choice of line speed anymore. Everybody gets a 512kbps connection and then charged according to the cap/threshold package you want.
 
Mr Web Intact am I correct in stating the following:

The 512kbps service will not cost anything extra as explained to me by GWI as part of GWI's new capping package. GWI also told me that all of its clients will be on 512kbps connection as from the end of November 2007.

This is the reason I decided to stay with GWI
 
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If thats the case, I will also stay with GWI. My issue aint so much about the bandwidth cost as it is about the speed. If they can offer me 512kbps with a 3GB cap and 1GB additional @ R120 (or less!), I will be happy to stay with them. I would like to see a bandwidth monitor of some sort though.

This is my current connection speed according to SAIX bandwidth meter:

Your current bandwidth reading is:
128.00kbps
which means you can download at 16 KB/sec. from our servers.
 
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xcalibur here is the feedback I got from WebIntact regarding 512kbps:

Web Intact said:
This is correct.

It will be a best effort service though, and you'll get up to 512 - most likely a 512 MIR/128 CIR as I have mentioned here previously.
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So maybe one of these days I will be able to play some on-line games:D
 
Web Intact said:
online games are not dependent on bandwidth, but latency and stability.
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I understand, but with the increase in bandwith and as you said improving\upgrading the service in general and with the cappings don't you think latency/ping times will improve??

Anyway thanks for giving us some feedback
 
I have a few problems with the mentioned changes in packages from GWI.

The main reasons I joined up was to increase speed (256 from the traditional 56k dial up) and reliabillity as we were suffering from constant cable theft. The words "always on" and "uncapped" sounded very appealing.

The initial expense would be justified I hope. Now, six months or so down the road it seems the investment was more risky than I thought.

The service was poor from start. I can honestly say that we have not had more than two weeks of uninterupted service in more than six months. And everyone knows of all the downtime we had lately due to weather.

So as far as "always on" goes, sorry but you failed to keep up that end of the bargain so far.

Now you want to go back on what you said regarding an "uncapped" connection as well?

And to top this off, you do it in the way you are trying to do it. One sided and without taking the people that brought you this far (current subscribers) into consideration.

The only public discussion regarding this that I am aware of is on this forum.

You guys should have done this differently from the start.

Why dont you consider keeping current subs on as is and targeting you new subs with the capped packages?

I think your company could have a bright future in an emerging industry, but this is a step in the wrong direction I believe.
 
rebel998 said:
I have a few problems with the mentioned changes in packages from GWI.

The main reasons I joined up was to increase speed (256 from the traditional 56k dial up) and reliabillity as we were suffering from constant cable theft. The words "always on" and "uncapped" sounded very appealing.

The initial expense would be justified I hope. Now, six months or so down the road it seems the investment was more risky than I thought.

The service was poor from start. I can honestly say that we have not had more than two weeks of uninterupted service in more than six months. And everyone knows of all the downtime we had lately due to weather.

So as far as "always on" goes, sorry but you failed to keep up that end of the bargain so far.

Now you want to go back on what you said regarding an "uncapped" connection as well?

And to top this off, you do it in the way you are trying to do it. One sided and without taking the people that brought you this far (current subscribers) into consideration.

The only public discussion regarding this that I am aware of is on this forum.

You guys should have done this differently from the start.

Why dont you consider keeping current subs on as is and targeting you new subs with the capped packages?

I think your company could have a bright future in an emerging industry, but this is a step in the wrong direction I believe.
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Rebel
My point exactly. You might as well find a nice strong brick wall and bang your head against it until it falls down. That's how much official response you are likely to get out of GWI.
 
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