Hardware failure causes iBurst downtime

[rpm]

http://mybroadband.co.za/news/Wireless/2046.html

 

[lordnokon]

Oepsie, well that sucks - first time in how many months that they have down time...

 

[eltherza]

At least it wasn't blamed on MTU...

 

[repitah]

Surely there should be a redundant path? Unless that also went bye-bye

 

[The_Unbeliever]

At least it wasn't blamed on MTU...

 

[Ivan...]

Next time you phone iBurst and they tell you their network has failed ask the person working at Helpdesk if they have checked their MTU settings...

 

[Wyzak]

Surely there should be a redundant path? Unless that also went bye-bye

Nope, that would entail that they actually want to deliver a service.

 

[milomak]

to the MTU jokes

 

[w1z4rd]

8 and a 1/2 hours to replace a faulty switch and to get the network up and running again? how do you apply for a job at iburst?

 

[d-_-b]

8 and a 1/2 hours to replace a faulty switch and to get the network up and running again? how do you apply for a job at iburst?

Yea and I wonder if they pay per hour

 

[Ivan...]

I may be wrong, but I may be right...

Yea and I wonder if they pay per hour

I know in the Accounts department they work on a commision basis: the more money you "make" out of their customers, the more you get at the end of the month. I think you need matric and "cooking" experience. You also get weekends off, apparently.

 

[sox63]

8 and a 1/2 hours to replace a faulty switch and to get the network up and running again? how do you apply for a job at iburst?

I think the explanation is they skimmped on the support level, we usually recommend 24x7x2hrs for distribution and core switches. But it does cost a lot of money though. So they must have chosen to sit with frustrated clients than spend the extra cash.

 

[ic]

It's a pity it wasn't iBurst's shaping systems that blew up, although I suspect many iBurst customers would prefer it if their bank account details had been wiped off of iBurst's database instead of the network switch or whatever it was giving up the ghost.

 

[Ekhaatvensters]

It's a pity it wasn't iBurst's shaping systems that blew up, although I suspect many iBurst customers would prefer it if their bank account details had been wiped off of iBurst's database instead of the network switch or whatever it was giving up the ghost.

Actually since yesterday torrents have been working for me, they were still dead a few weeks ago.

 

[-toady-]

Weirdly enough, we could connect to iBurst yesterday just BEFORE 6.00am but not access the Internet. Today the exact same thing happened early this morning.
When I logged on mid-morning everything worked just fine

 

[marjo]

is anyone having and iBurst related problems?

 

[who.is.michael]

is anyone having and iBurst related problems?

Surely you meant “is anyone not having an iBurst related problem?”