Has Digichilli Launched?

CambodiaDave said:
Disconnecting and reconnecting may get you a new IP address but probably not in a new block. Only once the IP's on that ESR are finished will it 'pull' another one from the pool block.

We are tracing the cause and will deal with it as soon as we can.

The 196.44.65.x. and 196.44.64.x blocks are affected.

If we find that it is particular individual/s doing this, we will contact them individually.

D
Click to expand...

Sigh :-/ My DSL is in the 196.44.65 range and my WiMax is in the 196.44.64 range :-/
 
froot said:
There are a few things you should remember:

ADSL is a best-effort service, so minimum speeds on your line cannot be guaranteed.
With regards to protocols (http->smtp->ftp->others) requiring preference, you might not be able to receive your "guaranteed" speed on a low-priority protocol.
You should keep this in mind.

On http you should always be able to achieve the guaranteed speed, assuming the server (website) you are connected to is able to deliver that speed.
Click to expand...

Fair enough, but then they should remove the "Minimum guaranteed speed of 256 kbps." from their front page because when you order a beef burger you don't want to end up with chicken.

Otherwise, I feel pretty much the same as HoodRich.

I do feel a little upset that I bought the Mild package so I could finally download all the steam games I bought but the download peaked at 10kb/s and is now sitting on 0kb/s.

Hopefully its all sorted out within the next couple of hours/days.


Dave, why can't you guys pop an email out to your customers?

That's one thing that is inexcusable, lack of communication, especially in this day and age.
Even a forum topic on the digichilli forums so your customers have some place to get information without having to bombard your call center.

Simple, easy, quick to implement things help sooth irate nerves..

Best of luck, hope you kill all them gremlins.
 
Hahha, I warned all of you weeks ago! but noooooooooooo. "stop being negative".
 
rward said:
Dave, why can't you guys pop an email out to your customers?

That's one thing that is inexcusable, lack of communication, especially in this day and age.
Even a forum topic on the digichilli forums so your customers have some place to get information without having to bombard your call center.

Simple, easy, quick to implement things help sooth irate nerves..

Best of luck, hope you kill all them gremlins.
Click to expand...

Apologies, I see the thread on the digichilli forum, but why not rather start a new topic, locked and stickied so we don't have to jump through 6 or 7 of them trying to find info..
 
rward said:
Apologies, I see the thread on the digichilli forum, but why not rather start a new topic, locked and stickied so we don't have to jump through 6 or 7 of them trying to find info..
Click to expand...

Yeah. There's gotta be a better, more effective and easier way than this!

:-D

My job description never said "surf and post til you drop. 2am an answer is expected. On a new thread. Or another unrelated thread." Whew. Things can get hot in here. And then I also have a REAL job too. That Google thingie..... that's my job.
 
pretty bad,had account for day and half now,and def not use-able,local sometimes works at full speed,int totaly dead,struggles to open any sites.is this how its going to be?
 
rward said:
Fair enough, but then they should remove the "Minimum guaranteed speed of 256 kbps." from their front page because when you order a beef burger you don't want to end up with chicken.

Otherwise, I feel pretty much the same as HoodRich.

I do feel a little upset that I bought the Mild package so I could finally download all the steam games I bought but the download peaked at 10kb/s and is now sitting on 0kb/s.
Click to expand...

You do have a point, but the minimum guaranteed speed of 256Kbps does have limitations, as this is a network it's running on and no network will ever be perfect speed-wise unless the network has enough bandwidth to supply all the users with their maximum possible speeds (not even Telkom can do that).

Wrt the 0KBps, you should remember that there is an issue with the network. This has been addressed by several people, including Dave. He mentioned something about a Neotel link?
 
CambodiaDave said:
Yeah. There's gotta be a better, more effective and easier way than this!

:-D

My job description never said "surf and post til you drop. 2am an answer is expected. On a new thread. Or another unrelated thread." Whew. Things can get hot in here. And then I also have a REAL job too. That Google thingie..... that's my job.
Click to expand...

Dave create a Digichilli thread. You can then edit the first post with whatever network details the community needs to know. Everyone else can then pass the message throughout the community if they feel someone has a question which you have answered.

I'd rather have you focused on one thread. It'll save you time and in so doing make it possible for you to keep us more in the loop. The running around is chewing your time.
 
Last edited:
CambodiaDave said:
Hi Guys,

If you bounce your routers/modems now things should get better.

Ta
Click to expand...

Bounced my connection but there was no change. I got the same 196.44.64.x IP. My well seeded torrents are still at a stand still and I am still getting terrible local speed test results:

 
Some feedback from a test user

I see a lot of anger and frustration going on in posts both here and on the DC forum... understandable, I guess, as many of us were looking to Dave and his team as saviors from the oppression of restrictive bandwidth limits.

I'll be honest... my first few days of using the service were pretty decent... I've pulled down about 18GB worth of torrents, RSS feeds, podcasts and normal browsing traffic in about 7 days of testing. It would have been significantly more if it wasn't for these damn Highveld storms making me unplug the line every 5 minutes. And as the one thread here says, it's not a competition... but it has been nice not to have to think about a cap or top-up costs.

And as I mentioned, it's been pretty decent, all things told, until the recent infrastructure failures. The account, one I'd won as part of the Twitter competition, was beginning to look more and more like a failure. But, you see, I'm a persistent SOB... I don't mind sticking around a little and waiting to see what happens. After all, I have this month free to decide on the next step.

First of all, I'd like to state my intention for this account...

a) I wanted something to replace what was fast becoming a very expensive Imaginet account... when you share your line with housemates that aren't exactly tech-savvy, you tend to get some nasty surprises at the end of the month. So something with a reasonable fixed cost sounded very appealing to me, even if it meant a slower connection.

b) I wanted an account that I could share with someone like my father, to ease some of his costs as he finds his feet online and discovers the joys of downloading whatever he feels like.

c) I wanted something that wasn't IS bound as I have to deal with that travesty of a service everyday at work...

Anyway, back to my little winding monologue...

Along comes Dave and his team and everyone gets all excited and all in all, it sounds too good to be true. A few hiccups here, some technical difficulties there, some administration faults and already the vultures are circling, the mob is readying torches and pitchforks/rotten eggs and tomatoes...

Come now folks, instead of heckling the crew, how about looking for constructive ways to help them. Or advice... I'm pretty sure there are some tech-savvy members here. Make some suggestions...

Or if you can't help, at least be civil in your dealings with them.

I work in a support centre environment... dealing with everything from day to day antivirus issues to enterprise firewalling and content filtering... and I can tell you that myself and my colleagues respond better to clients that are patient and understanding than those that scream at us over the phone or e-mail.

Personally, I hope it all gets sorted out soon. I've reverted back to my Afrihost bandwidth for the meantime, as I seem to be in one of the affected IP blocks, but I'll keep testing every night to see if things are improving.

Dave, I wish you and your team all the best. I'll be looking forward to a time when everything is working as intended so we can all share in the heat of your success.
 
mystic007 said:
Bounced my connection but there was no change. I got the same 196.44.64.x IP. My well seeded torrents are still at a stand still and I am still getting terrible local speed test results:

Click to expand...

My experience mirrors this as well. Same IP as before I reset. Same 10 KBps speeds.
 
medraught - as much as I agree with you ......and I do..........Its easy to switch to another account and give the DC team a chance to sort out matters if you're not paying for the account

Those who are paying will get understandably more frustrated.....but, I do agree.....shouting in CAPS and complaining every 5 mins wont help solve the problem..
 
Ah, but I have paid... something I am still need to iron out with the billing team... I have asked them to credit me for the following month if possible... you see, I jumped the gun a little when the initial registrations began. So, for all intensive purposes, I have paid for this month.

Nevertheless, paying customer or not, I'm simply trying to rally some support for what is obviously a beleaguered support team at present.
 
My bad - I misunderstood you when you said "The account, one I'd won as part of the Twitter competition" and "After all, I have this month free to decide on the next step".....

A thousand apologies for the incorrect assumption.
 
No worries mate... The fault lies solely with me for my lack of explanation.

Yes, I was one of the lucky few to win an account in the Twitter draw. I was also one of the lucky few to have access to the test account initially. And when the registrations opened up, I went and duly completed mine on the site, got charged and then followed up with the billing department to ask if the terms of the competition still stood and if the payment could be credited to January.

Right now, even if that isn't possible, I've managed more in the last 7 days than I would have on my old Imaginet account for about the same price. In fact, I've probably pulled double what I could have...

And once the network issues have been sorted out, I'll continue to use it and will have considered this month, at least, a success in terms of achieving what I set out to do... download what I want without fear of running up a massive bill.
 
So can I get a straight answer from you, Dave. What is the true reason I cannot do a thing with my account? Is it the bandwidth hogs or the IP blocking? Cuz I don't believe either to be honest. I can't even load gmail or download anything faster than a 5-6 kb/s, I really do mean unusable. Not trying to pick a fight and enlarge my e-penis, just want working internet.

It has been 4 days since I signed up and the services has been the same since. And I'm starting to become pretty keen to demanding my money back so I can use it to purchase from someone that delivers what they promise. I'm not paying to be a test user.

On your website it says 256kb minimum, I am not getting that, and it is all I am asking for. As simple as that. Why should I settle for less? Please tell why I should not get what I paid for?

If you could at least give us some details or ETA's or something instead of just blaming your own customers (the hogs) and passing the buck on to others (SEACOM/Telkom). Yes, I understand that it takes some time for a new provider to get things sorted out but the communication has been awful. I'm just sitting around hoping it will be fixed before the end of the month so I can get some value for my money. Even start ups should be held accountable for not meeting minimum contractual obligations.

And I'm not just a grump, look at my pervious posts, I was a keen supporter of you guys and couldn't wait for release. Still looking forward to a working product.. I just want what I have paid for, is that too much to ask? I'm just incredible frustrated, dillusioned and feeling ripped off...
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X