Hellkom Mobile not impressing me much...

[skeptic_SA]

Applied online a week ago to get a TM contract. Got an email back within 5 minutes of applying saying my application would be reviewed and i would be contacted. That was a week ago. Tried calling the number at the bottom of the email to ascertain where they are with the application. Get told to call 10213. Try. Good luck getting through.

Go online. Speak to a rep via their online chat mechanism. Give her my details. "Somebody will call you back within 30 minutes". Hour later - no call. I log on and rehash the entire story to rep #2. "Somebody will call you back in 30 minutes. Apologies for the inconvenience". That was 2 hours ago.

PM the TM rep on MyBB...

Still waiting.

If this is how bad they are BEFORE I'm bound by a contract... I wonder if it will it get any better once I'm tied in?

 

[Fiekus]

Similar experience but not as bad as yours. I'm with MTN and complained on Twitter at the lack of service, then TM responded and asked me to inbox my details. I did it and was assured they've escalated to their new accounts department and would be contacted very soon. That was 2 weeks ago...staying with MTN...better the devil you know

 

[skeptic_SA]

Network coverage by cellC and MTN in my area are dodgy on a good day and I would rather go back to postal pigeons or smoke signals than ever use Vodacr@p again... Guess i have to wait.

 

[Telkom]

Applied online a week ago to get a TM contract. Got an email back within 5 minutes of applying saying my application would be reviewed and i would be contacted. That was a week ago. Tried calling the number at the bottom of the email to ascertain where they are with the application. Get told to call 10213. Try. Good luck getting through.

Go online. Speak to a rep via their online chat mechanism. Give her my details. "Somebody will call you back within 30 minutes". Hour later - no call. I log on and rehash the entire story to rep #2. "Somebody will call you back in 30 minutes. Apologies for the inconvenience". That was 2 hours ago.

PM the TM rep on MyBB...

Still waiting.

If this is how bad they are BEFORE I'm bound by a contract... I wonder if it will it get any better once I'm tied in?

Hi Skeptical_SA,

Thank you for your post.

We apologize for the inconvenience caused.

Your query is attended to from the private message you sent & feedback will follow.

Your social media reference number is SM108559.

Regards
William Letwaba
Social Media Team