HelloPeter improves on redesigned site

I think HelloPeter might have had it's day now...

There must be a better way to make an income rather than charging companies to respond.... That just seems ludicrous...

:Side Note: Have you seen the top compliment for Telkom on the site?

As of the New Year our phone line doesn’t have a dialing tone. Therefore we can’t phone anyone and nobody can phone us.

This has happened on the 5-8 Jan 2007 and then again 23 Jan to Present. We have lodged countless complaints on Telkom’s website as well as calling customer care every second day to hear about the progress.

One of the more recent customer care responses is that it will take Telkom 4 weeks to fix the problem.

Absolutely disgraceful servive!!!
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http://www.hellopeter.com/the_comment.asp?recid=60462
lol
 
Telkomisaloser said:
Thank you!!!! That is soooo much better :D
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Telkomisaloser said:
But still needs work
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Always got to make two posts when one would suffice eh TIAL? :rolleyes:

GavinMannion said:
I think HelloPeter might have had it's day now...

There must be a better way to make an income rather than charging companies to respond.... That just seems ludicrous...[/url]
lol
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Agreed. Anyway the majority of complaints I made received little more than lip-service from the respondents.
 
The new colors and design were purposefully chosen to ‘psychologically temper’ the site to induce more professional and gentle responses from customers.

Cheales pointed out that the new design has already reaped rewards with an increase in positive responses and favourable feedback from both companies and consumers.
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"Now that these guys are paying me subs every month, lets just keep everything nice and cosy... mustn't upset the paymasters now, must we...?"

:sick:
 
He hasn't responded to the central criticism which is that companies should be rated overall, i.e. compliments to complaints ratio, not just by how many complaints or compliments they get.

Hosting is cheap. How much work would go into creating a site like that?
 
noxibox said:
He hasn't responded to the central criticism which is that companies should be rated overall, i.e. compliments to complaints ratio, not just by how many complaints or compliments they get.

Hosting is cheap. How much work would go into creating a site like that?
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Is hellopeter listed as a company that responds? :rolleyes:
 
noxibox said:
He hasn't responded to the central criticism which is that companies should be rated overall, i.e. compliments to complaints ratio, not just by how many complaints or compliments they get.

Hosting is cheap. How much work would go into creating a site like that?
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Not that much. A willing community could do it quite quickly.
 
Hellopeter's new shake-up is rather interesting, but charging companies to be on the "respond" list is going to drive companies into the "companies that don't" category.

I also find it interesting that they now have a feature where the history of a complainant can be viewed, so for people like myself who have complained about Steers 6 times, they will now be able to inform all the branches to "fix" my burger, like they do at the one at NorthRiding. Order a standard rave burger, and watch them load it with chillies, tabasco sauce, and I suspect, drain cleaner all out of revenge for reporting them to head office.

If that is the status quo- keeping paying companies happy then I am afraid it's time to start boycotting hellopeter.com and find other means to get the service you deserve. Screw him!

As an aside, an interesting fact: Peter Cheales was once a lecturer at Damelin I believe and late last year a past student complained to him for a bad assignment mark. He claims not to remember the incident, but ja, he strikes me as the "I am right, screw the rest" fraternity. Oh well, at least said student didn't pull a 7de Laan on him.
 
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JTech said:
If that is the status quo- keeping paying companies happy then I am afraid it's time to start boycotting hellopeter.com and find other means to get the service you deserve. Screw him!
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If this is something that the MyADSL community feels strongly about I'm sure there are enough talented people here who would be willing to contribute to creating a replacement site.
 
JTech said:
Peter Cheales ... strikes me as the "I am right, screw the rest" fraternity. .
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What amazes me is that intitially 80% of users hated the new site, so Peter does a little bit of adjustment and now only 63% hate it!.

Cheales said that they listened to the gripes from consumers, which were focused around legibility and color, and improved on these facets of the site. The situation subsequently changed with around 37% saying that they now love the site. The majority of visitors remain negative towards the new design, but Cheales is confident that it will change over time.
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So as Jtech said, Peter thinks screw them! They must just get used to it.

For a Consumer Service advocate, he sure doesnt listen to his customers.
 
Telkomhater said:
What amazes me is that intitially 80% of users hated the new site, so Peter does a little bit of adjustment and now only 63% hate it!.
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Yeah I'm not sure how that's somehow acceptable. His reasoning about calming colours too almost implies he'd prefer compliments to complaints.
 
Telkomhater said:
So as Jtech said, Peter thinks screw them! They must just get used to it.

For a Consumer Service advocate, he sure doesnt listen to his customers.
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Perhaps it's more realistic to believe the 63% who dont like it will leave, then 100% will love the site.
 
Syndyre said:
Yeah I'm not sure how that's somehow acceptable. His reasoning about calming colours too almost implies he'd prefer compliments to complaints.
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"It's just fine for you to complain about companies that don't pay me, but heaven's sake be nice about the companies that do. Their revenue keeps the site going. And that's the most important thing, you know...

So what about improved service levels in SA?

I have a simple solution...

From the top of the "bad boys" list to the top of the "good boys" list in one easy step....

... all a company needs to do is PAY, PAY, PAY...

Real improvement in service levels is entirely optional."
 
icyrus said:
If this is something that the MyADSL community feels strongly about I'm sure there are enough talented people here who would be willing to contribute to creating a replacement site.
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I'm definitely willing to assist.
 
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