HelloPeter under fire

Fudzy said:
Lol, why did you mention MyADSL? Another thing to consider is I think HelloPeter is Peter's only job whereas (I might be wrong here) MyADSL is a sideline project for the likes of RPM etc.

Again, I stand to be corrected.
Click to expand...


Nope, his job description and where he makes money is: http://www.petercheales.co.za/

But again, he doesn't need to anymore if he is making so much from hellopeter already I guess...lol.

Also remember my calculations were based on the fact that all 399 suppliers are being charged the lowest fee of R13k which is not correct because MTN, VODACOM, nedbank ,standard bank etc probably are paying a lot more.
 
Eniigma said:
I was a supporter of the Hellopeter website until I saw the article related to this thread. I naively beleived that the site was paid for through advertising and they companies where able to respond as freely as consumers where able to complain. I honestly believe that having a complaint posted on Hellopeter or any similar site is suffiecent "punishment" for bad service from the small businesses. Against larger monopolies such as Telskum or Monochoice it might not be.

Ironicly about 30 min after reading the article and deciding to avoid using Hellopeter and more, our marketing manager came through and told me of a post regarding us and asking how do we respond to it.

Here is the senerio... we have some 12 000 - 120 000 units comming off production on any day depending on orders. One of those units, happened to make it past the quality checking and got to a customer and broke after a few days. She took it back the store that sold it and it was immediatly swapped out. It was the first time she had purchased one of our products and she was happy with the replacement, but felt she had to complain about our poor products on hellopeter. This was one of the very very few units that should not have passed inspection but actually did. It was our first and only complaint on Hellopeter... no tell me... is it justified that we should have to pay R13k just to respond to this one customer who was already dealt with? I must also mention that she purchased the product from a retail store and was dealt with by the store.. the only connection to us is that the product was made by us, so I cannot comment on the treatment she received replacing the item, but she does not appear to unhappy with that.
Click to expand...

Did you actually ask HelloPeter for a quote or just take the article as something thats set in stone?
 
No I did not ask for a quote.

Frankly in my personal opinion (in no way do I speak for our company and all they usual disclaimer stuff), if it was my company and all that, I don't see any reason why I should have to pay to clear my name. Granted the website costs to host and maintain and all that. So if he does not want it paid for through advertising, then make a flat fee for each and every company to cover those costs. While I still would not want to have to pay to clear my name, I could accept it if it was a standard cost like R500 - R1000 per company or even maybe R50 per response and the costs where transparent. This business of having to request a quote is way to dodgy imo.
 
Yep, and also atleast he should make the complainant aware that supplier will be charged and this could influence the they don't receive a response.
I bet majority of the people complaining have no idea about this fact and many of them might a different opinion about hellopeter just like me.

I was very very pro hellopeter till very recently
 
A simple forum site with a section for each industry and with in that, a sub section for each supplier and then posts in that

Say along the lines of our "Other Broadband Services" ... "Iburst" etc.

Then, the suppliers can register as such, for free, and respond to posts.

Maybe have names like "MTN:Craig" or something, so its easy to see that Craig is an MTN rep.
Said reps would need to have one valid contact (email, fax, cell) and the moderators would need to ensure that "Craig" is indeed working for MTN.

Simple, easy, participation is not restricted on either exit or entry, and anybody can post / reply.
Healthy debate, hopefully led by the vendors.
 
Damn, wouldn't it be great if we could live in a world where there is no bad service or services are rendered just as easy and problem-free as the way it is sold.
The whole way this HelloPeter thing is operating ... is a bit dodgy to me, and I choose to stay away from such associations.

Everybody has a choice. Don't accept bad service, go to HelloPeter, don't go to HelloPeter, take your business to a competitor, accept the bad service, etc.
It's a wonderful thing.

PS> This HP fella is one ugly dude, aint he?

:D
 
lilDeath said:
Everybody has a choice.
Click to expand...

Hmmm, do the suppliers who are unfairly attacked by their clients have a choice?
Did Datapro have a choice to respond to the email allegations to all the people who got the email?

Dodgy.
I have changed my stance on HP since reading these threads - and believe he needs to be curbed.
 
Moederloos said:
Hmmm, do the suppliers who are unfairly attacked by their clients have a choice?
Did Datapro have a choice to respond to the email allegations to all the people who got the email?

Dodgy.
I have changed my stance on HP since reading these threads - and believe he needs to be curbed.
Click to expand...

Nothings stopping them from responding publicy. Datapro were our company ISP... and let me tell you, it was an unpleasant experience. Even after we cancelled, it took months to get them to stop debitting our account. And do you think they'd refund us?
 
Moederloos said:
Hmmm, do the suppliers who are unfairly attacked by their clients have a choice?
Click to expand...
Yes, they can choose to do something about it or not* :)
Moederloos said:
Did Datapro have a choice to respond to the email allegations to all the people who got the email?
Click to expand...
Of course. (see above *) ;)
Moederloos said:
Dodgy.
I have changed my stance on HP since reading these threads - and believe he needs to be curbed.
Click to expand...
I see you have made your choice :p
Saule said:
@lilDeath, any links to a pic? :D
Click to expand...
Go to his 'other' site. There is a pic in leftnav, not too clear but it brought the memories flooding back! :eek:
:D
xrapidx said:
Nothings stopping them from responding publicy. Datapro were our company ISP... and let me tell you, it was an unpleasant experience. Even after we cancelled, it took months to get them to stop debitting our account. And do you think they'd refund us?
Click to expand...
You have my sympathies. Sue them for lost interest! (wouldn't that be nice!) :D
 
lilDeath said:
Yes, they can choose to do something about it or not* :)

Of course. (see above *) ;)

I see you have made your choice :p

Go to his 'other' site. There is a pic in leftnav, not too clear but it brought the memories flooding back! :eek:
:D

You have my sympathies. Sue them for lost interest! (wouldn't that be nice!) :D
Click to expand...

The Fun zone has better pictures.
 
I must say that I have benefited from the site to th tune of nearly a thousand rand. So I guess I shouldnt complain. One thing that I have noticed, is that thi Peter Cheales fellow seems to whine and rant in his newsletters to members. He wines like a spoilt child. I don't like whiners. Ever since I read his emails my opinion of the person behind the site has slipped somewhat to the point that I am inclinded to believe some of the negative things he says. As they say nothing comes of nothing...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X