Help - new to Adsl

cavedog said:
"Avoid Telkom ISP."

I don't agree with your statement at ALL. You may not have been happy with their uncapped account but I can tell you their softcap accounts are top notch IF not the best in SA. Just putting it out there. Its great value for money offering you uncapped data between 00:00 and 7am every single day and still give you great low latency and full line speed during the day.
Click to expand...
There are things you cannot get away from like the pitiful support system. The fault logging that gets closed before things are fixed. Uncapped has its problems, but you cannot say the company is not retarded. It isn't improving either.
 
AntiGanda said:
There are things you cannot get away from like the pitiful support system. The fault logging that gets closed before things are fixed. Uncapped has its problems, but you cannot say the company is not retarded. It isn't improving either.
Click to expand...

Yes but that is your opinion. As for "pitiful support system" Range was always helping TI customers here. TelkomZA rep here called me so many times to fix my exchange congestion AND finally helped me with my line upgrade when the exchange was upgraded a couple of months later.

"but you cannot say the company is not retarded" all companies have their problems. Only 1 misinformed employee that you might deal with could frustrate you enough to say that. I might not have the same experience. I might commend them for good service.

"It isn't improving either" Are you sure about that? I have adsl from 2008 ish and I can see TONS of improvement from that time until now.
 
cavedog said:
Yes but that is your opinion. As for "pitiful support system" Range was always helping TI customers here. TelkomZA rep here called me so many times to fix my exchange congestion AND finally helped me with my line upgrade when the exchange was upgraded a couple of months later.

"but you cannot say the company is not retarded" all companies have their problems. Only 1 misinformed employee that you might deal with could frustrate you enough to say that. I might not have the same experience. I might commend them for good service.

"It isn't improving either" Are you sure about that? I have adsl from 2008 ish and I can see TONS of improvement from that time until now.
Click to expand...

Don't bother even replying to AntiGanda your wasting your time, he just likes complaining...
 
Gboss said:
Don't bother even replying to AntiGanda your wasting your time, he just likes complaining...
Click to expand...

^ This.

I sent in my cancellation to Telkom and later retracted it. No issues to report, apart from a line/sync problem that has nothing to do with TI and which TelkomZA (Charl) is currently assisting me with. From a support perspective, I can't complain. Anything I've needed assistance with, I've gotten via this forum. I only ever call 10210 if I really have to, but 99% of the time I get my issues resolved without needing to contact them. TI is the best bang for your buck right now. Give their Softcap package a chance for a while and judge for yourself. You're already signed up anyway :)
 
shanezn said:
^ This.

I sent in my cancellation to Telkom and later retracted it. No issues to report, apart from a line/sync problem that has nothing to do with TI and which TelkomZA (Charl) is currently assisting me with. From a support perspective, I can't complain. Anything I've needed assistance with, I've gotten via this forum. I only ever call 10210 if I really have to, but 99% of the time I get my issues resolved without needing to contact them. TI is the best bang for your buck right now. Give their Softcap package a chance for a while and judge for yourself. You're already signed up anyway :)
Click to expand...

I second that, when Ti works it works great. I'm not with them anymore but I really had no issues until the KZN IPC cock up came along - which is now resolved as far as I know.
 
Gboss said:
I second that, when Ti works it works great. I'm not with them anymore but I really had no issues until the KZN IPC cock up came along - which is now resolved as far as I know.
Click to expand...

Yep. All good in the hood ;)
 
shanezn said:
Yep. All good in the hood ;)
Click to expand...

Damn, looks like I left too soon :p hehehehehe

Even though I have left Ti [well technically not till the 10th October] I still feel obligated to correct erroneous posts regarding my ex-ISP
 
cavedog said:
Yes but that is your opinion. As for "pitiful support system" Range was always helping TI customers here. TelkomZA rep here called me so many times to fix my exchange congestion AND finally helped me with my line upgrade when the exchange was upgraded a couple of months later.

"but you cannot say the company is not retarded" all companies have their problems. Only 1 misinformed employee that you might deal with could frustrate you enough to say that. I might not have the same experience. I might commend them for good service.

"It isn't improving either" Are you sure about that? I have adsl from 2008 ish and I can see TONS of improvement from that time until now.
Click to expand...
10 days later, TI denies receiving the fault. Uncapped is now megashaped. Yep, definitely 'improving'.
 
cavedog said:
"Avoid Telkom ISP."

I don't agree with your statement at ALL. You may not have been happy with their uncapped account but I can tell you their softcap accounts are top notch IF not the best in SA. Just putting it out there. Its great value for money offering you uncapped data between 00:00 and 7am every single day and still give you great low latency and full line speed during the day.
Click to expand...


I haven't had ADSL for long but so far I can endorse everything you say.
 
Just by reading all the posts over last 2 days in the ADSL ISP Discussion thread it looks to me like some ISPs have a lot of problems delivering a good service to their clients. This is actually helping me in deciding which ISP to use when my line gets installed tomorrow.
 
cavedog said:
If you took the Telkom Simple deal you should already have a 10GB softcap account?
Click to expand...

Does this deal also qualify for the free midnight data from 12am-7am ? Will it be 10gb midnight data or is it uncapped ?
 
Last edited:
SlowInternet said:
Does this deal also qualify for the free midnight data from 12am-7am ? Will it be 10gb midnight data or is it uncapped ?
Click to expand...

Yes. Uncapped. Schedule your downloads to start at 00.10 and end at 06.45 to be on the safe side.
 
SlowInternet said:
Does this deal also qualify for the free midnight data from 12am-7am ? Will it be 10gb midnight data or is it uncapped ?
Click to expand...

Its unlimited usage. So you can end of using 200GB during 00:00 and 7am daily and still find you have your 10GB data which is not even touched. If you do lots of social media like facebook and facebook videos and stuff that data would also be free no matter the time.

Log into the usage tracker. Click on the addons on the left drop down menu to see your usage for night surfer and social media data.
 
shanezn said:
Yes. Uncapped. Schedule your downloads to start at 00.10 and end at 06.45 to be on the safe side.
Click to expand...

cavedog said:
Its unlimited usage. So you can end of using 200GB during 00:00 and 7am daily and still find you have your 10GB data which is not even touched. If you do lots of social media like facebook and facebook videos and stuff that data would also be free no matter the time.

Log into the usage tracker. Click on the addons on the left drop down menu to see your usage for night surfer and social media data.
Click to expand...

Thank you
 
So this is my speed on a 2Mbps line

3801589835.png

Can line speed only be upgraded by phoning or can it be done online ?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X