Help with Cellc LTe router

DTBA

DTBA

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Guys I am trying to help my friend.

His lte router is showing red signal like this :


1.jpg
2.jpg
3.jpg

Is there a place on the router to go to force connect it?

If I was there I could have helped him but I have no clue how the UI works on theses.
 
DTBA said:
Guys I am trying to help my friend.

His lte router is showing red signal like this :


View attachment 466889
View attachment 466891
View attachment 466893

Is there a place on the router to go to force connect it?

If I was there I could have helped him but I have no clue how the UI works on theses.
Click to expand...

Hi DTBA

Thank you for contacting Cell C.

The best thing to do would be to check if the SIM card is working fine. It seems that there is an issue with connection.

If possible, please insert the SIM card in a different SIM card, and see if you are able to connect. If it doesn't, it means the issue is the SIM card, and a SIM swop would then be the next step.

^BM
 
Thank you after the sim swap he said its working 100%
 
Hi DTBA

That is great news :). Thank you for getting back to us.

^NS
 
Well I play online games and then one day my net got really slow some games keeps on telling me network not responding so I want in my router and I see the IPv6 is not connected and read up on it and they say its kinda like the new tech witch is way faster than IPv4 and since that day even now my net is so slow can barley load this page. And my router say its in 4g witch is suppose to be in 5g was thinking maybe there is something wrong somewhere and cant find support for this router anywhere
 
Cpt.darkstar said:
Well I play online games and then one day my net got really slow some games keeps on telling me network not responding so I want in my router and I see the IPv6 is not connected and read up on it and they say [-]its kinda like the new tech witch is way faster than IPv4[/-] and since that day even now my net is so slow can barley load this page. And my router say its in 4g witch is suppose to be in 5g was thinking maybe there is something wrong somewhere and cant find support for this router anywhere
Click to expand...
Nonsence. IPv6 will not help. You can remove it on your PC/console, it is the best what you can do as having both v4 and v6 is not a good idea. Go to the network adapter properties and uninstall TCP/IPv6 network layers.

Very likely your problems are being related to the router losing connection. It is better to give it back to Cell C and get something not such advanced, but working stable like B315s. Read about your router here: https://mybroadband.co.za/vb/showth...RTL30VW-LTE-A-home-router-(all-we-know-about)
 
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I am having this exact same problem, red light on router, the sim works perfect when it is put into a cellphone... Please p
 
Wow it's been sometime ago that i fixed my problem. If I remember correctly I updated the image of the router
 
Cell_C said:
Hi DTBA

Thank you for contacting Cell C.

The best thing to do would be to check if the SIM card is working fine. It seems that there is an issue with connection.

If possible, please insert the SIM card in a different SIM card, and see if you are able to connect. If it doesn't, it means the issue is the SIM card, and a SIM swop would then be the next step.

^BM
Click to expand...

Could this be an issue with a Fixed LTE sim since its technically a cellc sim even if the service is provided by a different ISP?
 
Cell_C said:
Hi DTBA

Thank you for contacting Cell C.

The best thing to do would be to check if the SIM card is working fine. It seems that there is an issue with connection.

If possible, please insert the SIM card in a different SIM card, and see if you are able to connect. If it doesn't, it means the issue is the SIM card, and a SIM swop would then be the next step.

^BM
Click to expand...
Hi Cell C I am having the same issue. Checked the sim and all in order. Even with the sim not in it still shows all red at the top. Please help
 
Hi DTBA

Thank you for contacting Cell C.

Are you on the home connecta plan?

^SM
 
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