Help with Vodacom bill

I have had a twin call problem from Vodacom recently. When I call my wife's number I get through to a stranger. I have contacted Vodacom and they say we have a twin call activated on this account which neither my wife or I have done. They also say it has been active since 2007 and then when I asked when the account has been taken out for that contract they told me it was started in 2004 which is definately wrong because I only took out that contract on a new account in 2011.
I asked them to block the other number which they would not do and after demanding it happen because it is a matter of fraud they said they would but after 2 days it has still not happened.
Can someone please advise me as to how to resolve this?
Thanks
 
Jhn10:10 said:
I have had a twin call problem from Vodacom recently. When I call my wife's number I get through to a stranger. I have contacted Vodacom and they say we have a twin call activated on this account which neither my wife or I have done. They also say it has been active since 2007 and then when I asked when the account has been taken out for that contract they told me it was started in 2004 which is definately wrong because I only took out that contract on a new account in 2011.
I asked them to block the other number which they would not do and after demanding it happen because it is a matter of fraud they said they would but after 2 days it has still not happened.
Can someone please advise me as to how to resolve this?
Thanks
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Please PM me the number and your contact number.

OC
 
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