Helpdesk

[rpm]

Hi folks

Early this morning there was a problem with ADSL in the Cape region. When I phoned Helpdesk (0800 375 375) to find out about this problem, the phone was simply not answered. This is something we are promised (24 hour support), and they obviously do not deliver.

If you have any comments regarding helpdesk (positive or negative), please post them here. It will be great of you can also post the name/s of people who helped you, and whether you received further feedback of this was promised. This will all help to put together a formal complaint and improve this lacking service.

Regards,

RPM
[email protected]

 

[xerox]

When I phoned they also did not answer but at least they had a recorded message before the music started playing to let me know the lines are down. *bleh* [xx(]

 

[Flippit]

Lines are down?!?!?!
You'd think they would go and put them back us, but no...

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[antowan]

Anybody see how fast the pings are overseas (to the addresses that do work)???? Amazing! Must be the slump in users during this bug problem...

More than twice as fast...

Bye
Ant

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by rpm</i>
<br />Hi folks

Early this morning there was a problem with ADSL in the Cape region. When I phoned Helpdesk (0800 375 375) to find out about this problem, the phone was simply not answered. This is something we are promised (24 hour support), and they obviously do not deliver.

If you have any comments regarding helpdesk (positive or negative), please post them here. It will be great of you can also post the name/s of people who helped you, and whether you received further feedback of this was promised. This will all help to put together a formal complaint and improve this lacking service.

Regards,

RPM
[email protected]
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous