Helping Neotel Improve

[cda]

Obviously they are having teething problems

How long have they been 'teething' for now?

 

[jeanres]

A long time but its not something that will just work!

 

[Next Thing]

But in the meantime they will charge me almost R900/month for a **** service

 

[jeanres]

Well atleast the call center is sortof operational A new greating!

 

[jeanres]

Guys

Unconfirmed reports are that Neotel is rebuilding (changing) parts of the network. For the better.

I cannot confirm this 100% but I did hear this.

 

[speed_seeker]

I was also very positive about Neotel when I joined them in April , I have had nothing but appalling service from them ever since, I think your tune, like mine will also change after 6 months. This company is a long way from being able to serve the consumer, they should shut down, refund their customers and open again once they have done a thorough investigation as to whether this new technology of their's is actually feasible or not. To launch a service like this with no call centre is ludicrous

 

[jeanres]

I have been with neotel for over a year now.

 

[Next Thing]

TBH

From all that I have seen and maybe I have just seen the worst in the company

1. They do not have the technical staff to deal with the rollout/issues/technology. From all that I have seen they have 2 guys on the road to deal with user complaints in the JHB/PTA area
2. Whoever is running client liason is a total idiot with NO IDEA on what is needed
3. The helpdesk is a total shambles with no idea on how to do things
4. There seems to be no accountability by anyone for stuffups

I could go on and on here , but I think you get the idea.

 

[tr1ple6]

I have been with neotel for over a year now.

Were you on prime before or have you always been on flex?