Hetzner apologizes for downtime

henkk78 said:
hobotron, how much are you willing to bet, exalted one?

I'd bet you 500 bucks on that statement, and raise a further 1000 or so that you are the genius...

And here's why:

1. AcidRaZor's co DO have their own Data Centre, if you were smart/intelligent/receptive enough you would clearly have seen that.
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If thats true he wont be bitching and moaning about Hetzner would he?

henkk78 said:
2. Because you've had a great service from Hetzner 'in general' is not an excuse for them ****ing up. It's like saying Zuma shouldn't be blamed too badly for rape because overall most people think he's a 'great guy'.
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If you keep up this line of reasoning I'll just have to trump you by comparing you to Hitler because everone knows a server going down is exactly the same as raping someone or for that matter killing 6 million people. Internet is serious business :rolleyes:

henkk78 said:
3. Good on calling AcidRazor "chief". Nice attempt at being condescending. Go read some of his earlier posts. Now go and count his posts on this forum... then count yours... Can you count?
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We all know that postcount = penis size and also your class and status is determined by your income. HURR :rolleyes:

henkk78 said:
4. Another stupid idea is to move servers overseas. We have overseas servers AND local servers. We need local servers for local clients and we need overseas servers for overseas clients, we pay for both.
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The only possible reason that you would need servers to be close to your target geographically would be for latency (like online games) I regularly buy stuff from Amazon in the US and UK and find it entirely acceptable. Your argument only makes sense when you consider that telkom are assholes and degrade your international bandwidth when you hit their ridiculous cap. Dont try and pass this off as some all-encompassing universal fact.

henkk78 said:
WORDS WORDS WORDS
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I think someone needs a bookshelf full of "for dummies" books :p
 
Hetzner should apologise for thier terrible traffic/space offerings. Period.

There's really no longer much reason to host on South African servers, due to the ridiculously high cost vs. offerings.

Cancelling my final bits of Hetzner hostings this month - I still have some old ties in SA to hosting - can't see any reason to continue with thier services, moving my SA connections to hosting which is competitive, as opposed to mired in monopoly.

Stick that in your pipe and smoke it Hetzner - time you pulled a finger out and made alternative solutions for South Africa.

£10 for 500mb space and 1.5gb transfer ? - hah, get real.
Try 3gb and 50gb for size, same price for starters - same reliability, better options.

And before anyone defends that with the tired old idea of "bandwidth is more expensive in SA" - blah blah, that means sweet fanny adams in a globally competitive market.

Cry me a river, I don't care - I move where the price is best for the best service, holding zip feelings for any loyalty.
 
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hobotron said:
AcidRaZor: If you realy lose 2.5 million rands every 2 hours if your site goes down then you should just invest in your own datacentre there chief. I'm sure inbetween snorting coke off of expensive french hookers and smoking imported cubans that you light with R100 notes you can get some techie to set you up with a fat data pipe and moerse UPS.

As for hetzp0 going down, I have been hosting with them for a while and except for spending literally a total of 5 minutes with them on the phone to fix some issue that would take telkom a couple of weeks (were I hosting with them) they have never let me down.

I bet AcidRaZor is the kind of idiot that calls their helpdesk with the first words out of his mouth being "My email doesnt work, is your server down?"
:D :D :D :p

BTW, from what I have read, only one of their 3 hosting facilities went down due to some unforseen "maintenance" and as far as their bandwidth prices go, just do what a buddy of mine did and have them move your site to their german servers with HUGE bandwidth for the same amount that you pay to host in SA. Same great service - much more value.
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1) Its 2.5 million gross
and
2) Because "IT" is a cussword in the corporate world, we have extremely small budgets to keep with. Even though one of my smaller sites (which only does 12 million a day) brings in well over 500% profit after cost to company has been deducted (thats my entire staff's salaries including data centre, servers and bandwidth used), we still need to keep costs down or face the wrath of the CEO's

I have my blond moments, but its normally to do with writing my own aps like reverse DNS spam lookups for mailservers, intergration between financial systems and our custom CRM applications including ecommerce solutions for business to business sales.

Email is the least of my worries, nor the most complicated of my tasks.... btw, I'm not phased to what you tried doing here. And I take your points into consideration. Just, next time, maybe realise that the person on the other side of the world might have a bit more knowledge than you about a certain topic... accept it... and try and learn from what they're trying to say instead of living forth in your own imagination where you're the smartest of them all.

Sooner you realise that the sooner you'll learn more about the world and all its wonderful exciting knowledge... and make some friends
 
AcidRazor, are you a billionaire like Donald Trump?
 
AcidRaZor said:
1) Its 2.5 million gross
and
2) Because "IT" is a cussword in the corporate world, we have extremely small budgets to keep with. Even though one of my smaller sites (which only does 12 million a day) brings in well over 500% profit after cost to company has been deducted (thats my entire staff's salaries including data centre, servers and bandwidth used), we still need to keep costs down or face the wrath of the CEO's

I have my blond moments, but its normally to do with writing my own aps like reverse DNS spam lookups for mailservers, intergration between financial systems and our custom CRM applications including ecommerce solutions for business to business sales.
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If you are not just sucking figures out of your thumb then you are well and truly outside of the SME demographic that hetzner seems to be aimed at anyway making your initial point and whatever kicking and screaming you did afterwards moot.

BTW: helpful hint: next time you write something that does MX/PTR record blacklist lookups for SPAM filtering, dont use SORBS, they're assholes. ;)
 
bb_matt said:
Hetzner should apologise for thier terrible traffic/space offerings. Period.

There's really no longer much reason to host on South African servers, due to the ridiculously high cost vs. offerings.
blah blah blah...
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When I have reached my IS accounts international cap, I can still browse local sites like myADSL and my own site hosted at Hetzner. Overseas hosted sites? No.

Just cause it not perfect for you and suited to your needs is no reason to get all angry and belligirant.
 
hobotron said:
If you are not just sucking figures out of your thumb then you are well and truly outside of the SME demographic that hetzner seems to be aimed at anyway making your initial point and whatever kicking and screaming you did afterwards moot.

BTW: helpful hint: next time you write something that does MX/PTR record blacklist lookups for SPAM filtering, dont use SORBS, they're assholes. ;)
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True, Im not in the SME demographic, but even SME's needs decent hosting with redundant power backups and redundant internet lines. They're businesses too.

My rant wasn't in the context of my business, but in the context of MyADSL's business. An example of what can be lost by poor hosting services is is what I wanted to bring to the argument. And the fact that you can't just APOLOGIZE for costing someone ELSE money that RELIES on your service for them to generate an INCOME is just plain ludricious.

People compare cars with bandwidth and speed. So lets use the car one (seeing as you have a simple enough mind to understand what it is)

If you buy a car from a dealership. And you start paying your monthly installments on it, but the dealership doesn't mention your car has no petrol tank, which is critical for you to get to work, to make money, to pay your car off.... and they only APOLOGIZE for the "inconvience".... would you be happy with their apology or damn well demand a new car?

I leave it up for you to decide
 
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The ONLY thing guaranteed about having is online business it that you will be offline from time to time!

If you quote their site then you have proof that there is guaranteed downtime at Hetzner:
"Data Centre:
• 100 Mbit Redundant Network
• 99,9% Uptime
• UPS & Diesel Generator
• 24x7 Network Monitoring
• etc

Hosting is one of the very few industries that bitching is unnecessary and uncalled for – shut up and move to another host. I bet Hetzner does not need nor want you moaners.

There are hundreds of thousands of “hosting” companies out there. Take your pick.
 
Have been in the IT business now for a quarter of a century... chiefly as a systems architect. Have yet to see a true, 100% redundant system! Even if your failover is perfect, and you use multiple servers at multiple locations, with round robin access, there will be times when connections are lost and have to be reestablished! Even the biggest data centre's worldwide will not guarantee more than 99.999% uptime! Thus, there still is the chance of 0.001% that a server will go down!
 
charl.voster said:
I bet Hetzner does not need nor want you moaners.
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You obviously don't run a business (and if you do, you are very unsuccessful at it)

"you moaners" translates into "customers" which translates into "hard cash"

The point of a business is to make money providing a service. If you wipe your ass on your customers, they will leave, along with their money, making you work harder for that money instead of keeping a loyal customer base going.

It cost you something like 300% more to get a new customer in than to keep an existing customer.

That being said. You must be from Cape Town...
 
AntiThesis said:
I think the point here is that at least Hetzner made an effort to apologise instead of taking the normal South African tack of either "No Comment", "**** the customer" or complete silence.
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Hetzner apologised. Fine. But I think apologies only go THAT far when this is the 2nd time in the year that it happend.

99.9% uptime = 8.76 hours of downtime a year

Keep in mind, they have to schedule downtime for maintenence and what not.

Fact, this is the 2nd time of the year that I know of that they're down. Not for a couple of minutes. But literally, hours. 4 at the max.

So if I forget the downtime they had in February. And only consider their recent downtime. They have another 4.76 hours more or less that they can "aplogise" for before starting to compensate their members.

Anyone with knowledge on how long the downtime was in Feb, please feel free to post here to disprove this 99.9% crap that keeps getting tossed in our (the few that actually understand how the world REALLY works) faces...
 
What is the point of keeping unreasonable clients? And why do unreasonable clients like you stay and complain - why not simply move?

The client is not always right.
 
charl.voster said:
What is the point of keeping unreasonable clients? And why do unreasonable clients like you stay and complain - why not simply move?

The client is not always right.
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In my world the unreasonable client's money is just as good as the reasonable one.
 
charl.voster said:
The ONLY thing guaranteed about having is online business it that you will be offline from time to time!

If you quote their site then you have proof that there is guaranteed downtime at Hetzner:
"Data Centre:
• 100 Mbit Redundant Network
• 99,9% Uptime
• UPS & Diesel Generator
• 24x7 Network Monitoring
• etc
Click to expand...

The problem is that they're UPS is useless (20 min).

Fair enough, because they don't say here how long their UPSs are good for.

The problem is that they don't have their own Diesel Generator as advertised here.

Phone them to find out if you don't believe me.

I'm also really fed up with the idiotic, "Only in South Africa", argument that customers shouldn't complain when they get *** service. Where on earth does that pathetic logic come from?

Apartheid era? ("If you want the right to vote, go live in another country!")

Anyways, I will be submitting a complaint to the Advertising Standards Authority regarding Hetzner's misleading advertising. As a matter of principle.
 
bwana v.10 said:
In my world the unreasonable client's money is just as good as the reasonable one.
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Exactly my point. And Charl must be Cape Tonian because I know for a fact (me being one) that the mentality in Cape Town is "like...woa... the client giving us ****, lets not do business with them anymore"

1 company in particular I worked for STILL (after 13 years) struggle to get to 150k gross income per month. The small company I started 4 years ago did 3/4 of that with just 2 employees (they had something like 28 employees)

In the last 4 years I had 3 clients that I totally did not want to do work for AT ALL just because they were unreasonable and stupid beyond repair not willing to listen or take into consideration that the guy they're commissioning to do work for them actually knows what the **** he's talking about.... and you know what? It helped us gain 2 other bigger clients and pay my salary for a while......

There is no such thing as a client we will turn down purely because they give us ****. We'll try to avoid, but in the end :

a) They pay us money
b) Doing a good job for an unreasonable client makes them appreciate what we've done (in most cases) and is a good referral in the end to gain more business
c) They pay us money
d) They pay us money
e) They pay us money
f) They pay us money

I'm too lazy to lodge a complaint with ASA. Good luck with that guys.
 
Hi guys

The service I have received from Hetzner has been excellent so far, and this was the first significant downtime we have experienced. I will continue supporting them because of this excellent service, unless this becomes more frequent of course. Regarding downtime, poor service delivery etc: I think the only real way to avoid poor service is to have a ‘financial incentive’ to the company.

I am not certain if this downtime could have been avoided, but lets say Hetzner guarantees that any month where the uptime is less than 99.9% a customer will not have to pay for that month. They will then make damn certain that there will be no downtime longer than 43 minutes. Currently SA companies have it too easy: if they mess up, just say sorry (many companies don’t even do that!). I have very seldom seen refunds...

Regards,

RPM
 
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