High Ping and Latency

N

Nitrate

Well-Known Member
Joined
Feb 29, 2012
Messages
102
Reaction score
0
Location
Paarl
I had problems with high ping and latency in the evenings normally after 6pm, this happend about 3 months ago .. Technicians came to my house and the issue was resolved as they upgraded the bandwidth from the site/tower I was using the most and they also redirected the tower . Everything was working 100% :).. thank you 8ta for fixing this issue although it took about 1month.
Before any 8ta tech / rep *****s on my head , 8ta has been very helpful.


That last 4 days I have been experiencing the same issues as before,. very high ping and bad latency in the evenings.. I have phoned 8ta customer care and it has been reported but nothing has been done and no one as phoned me with an explanation for the drastic change on the network.. :mad: , sorry to say 8ta , but not so helpful anymore...

Can someone from 8ta plz sort this out or get back to me on whats going on.


thanks in advance..
 
Last edited:
Have the same problem , ping gradually goes up to 600-700 then my connection drops at about 11-12pm.
I stay in krugersdorp Noordheuwel.
 
Hi Nitrate!

We have responded to your PM.

Regards,
Social Media Team
 
Toffelman said:
Have the same problem , ping gradually goes up to 600-700 then my connection drops at about 11-12pm.
I stay in krugersdorp Noordheuwel.
Click to expand...

Hi Toffelman!

Please can you complete our template and provide us with more information regarding your connection issues?

Regards,
Social Media Team
 
I too have been experiencing high pings to local sites and latency on diablo 3 (EU international server )is just terrible now 600 - 1100 . where it was 199-240. Im not sure if the cable break or maintenance or whatever has had some kind of interference with the network but service levels are now below standards.

tower im using is in durban ,moseley park, hopewell road
 
dear mr 8ta....

I have not heard anything from any technician or costumer care agent ... This issue is getting very bad and I struggle with pings/latency of 600-1000ms in the evenings... Plz get me the help I require... I am a paying customer after all. x24 months..
 
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 * * * Request timed out.
2 56 ms 53 ms * 172.16.3.1
3 646 ms 78 ms 69 ms 172.16.3.129
4 49 ms 79 ms 59 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.7.73]
5 308 ms 399 ms 409 ms lon-ip-dir-stacker-pos-4-0-0-5.telkom-ipnet.co.za [196.43.9.102]
6 398 ms 399 ms 399 ms ffm-b10-link.telia.net [195.12.255.217]
7 398 ms 430 ms 418 ms ffm-bb2-link.telia.net [213.155.134.136]
8 437 ms 419 ms 389 ms hbg-bb2-link.telia.net [80.91.245.120]
9 418 ms 420 ms 388 ms adm-bb2-link.telia.net [213.155.130.228]
10 398 ms 410 ms 488 ms adm-b5-link.telia.net [80.91.253.171]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.



:( :( :( since monday
 
I also have been having latency issues with 8ta, sim is non roaming and open on network.......just straight foward google tracert gives me between 770 and 695ms which is very bad!!!!!!!!
Tech came out twice to my house to test and now it is resolved.
Local ping is 90 and international is 135!!!!!

WELL DONE
 
Nitrate said:
dear mr 8ta....

I have not heard anything from any technician or costumer care agent ... This issue is getting very bad and I struggle with pings/latency of 600-1000ms in the evenings... Plz get me the help I require... I am a paying customer after all. x24 months..
Click to expand...

Hi Nitrate

We have escalated to management and hope to get a response urgently.

Regards,
Social Media Team
 
Xander.Strdyom said:
I also have been having latency issues with 8ta, sim is non roaming and open on network.......just straight foward google tracert gives me between 770 and 695ms which is very bad!!!!!!!!
Tech came out twice to my house to test and now it is resolved.
Local ping is 90 and international is 135!!!!!

WELL DONE
Click to expand...

:) Glad we could help
 
Funny thing is I had the same issue as Xander.Strdyom . Had tech's come to my house 3 times.. It got resolved but the issue has started again beginning of this week.. I hope 8ta fixes this or make an attempt to contact me.. Can't be that hard.

Just so that everyone knows, im 300m away from the tower and I have 98% signal strenght at all times...
 
Nitrate said:
Funny thing is I had the same issue as Xander.Strdyom . Had tech's come to my house 3 times.. It got resolved but the issue has started again beginning of this week.. I hope 8ta fixes this or make an attempt to contact me.. Can't be that hard.

Just so that everyone knows, im 300m away from the tower and I have 98% signal strenght at all times...
Click to expand...



dude the funny thing is i stay 200m away from the tower and 99% signal strength with low DB and as you can see on my post a bit up that i cant even play on the EU diablo 3 server as the pings are above 400 and that if i tracert it it times out ! this tower is in an area with low population :confused:

pings use to be 199-250 . only local is more stable but that too jumps to 240-350 pings because the 8ta dashboard shows its jumping between HSPA and WCDMA the whole time !! and its not the modem !
 
Draconia2 said:
pings use to be 199-250 . only local is more stable but that too jumps to 240-350 pings because the 8ta dashboard shows its jumping between HSPA and WCDMA the whole time !! and its not the modem !
Click to expand...
Unstable pings is typical for 8ta.
WCDMA comes always when idle (not exchanging data), this is normal. Does it switch to WCDMA during downloading files as well?
 
sajunky said:
Unstable pings is typical for 8ta.
WCDMA comes always when idle (not exchanging data), this is normal. Does it switch to WCDMA during downloading files as well?
Click to expand...

Yess Like it

Broadband is Becoming a HARD Knock Life for Us

spendiet

WE GET KICKED

damn this dude wins a 10 Gb DSL Account for FREE by telling A Joke About South African Broadband

and the joke :o Telkom :o
 
sajunky said:
Unstable pings is typical for 8ta.
WCDMA comes always when idle (not exchanging data), this is normal. Does it switch to WCDMA during downloading files as well?
Click to expand...


EDIT: no it doesn't do that anymore but still constant timeouts on the diablo 3 EU server.

only time it doesn't do that is when i play cod4 , constant ping of 100-109.

gonna give 8ta a call now for an update. its been a few days

====

spoke to soon, it just started doing that while im playing with my hardcore character on a public game which would force it download / upload data ..... this is starting to P%^$%& me off, 8ta techy told me WCDMA is when it handshakes with the tower and its the towers name (erm whaat the F?? no its not??) .... meaning im not sure he knew what it meant but forwarded my request to the "SOP" department and will receive a call on Monday


seems the link is broken once telkom connects internationally ???



Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 * * * Request timed out.
2 67 ms 80 ms 48 ms 172.16.3.5
3 49 ms 69 ms 39 ms 172.16.3.129
4 97 ms 89 ms 89 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.7.7
3]
5 279 ms 278 ms 270 ms lon-ip-dir-stacker-pos-4-0-0-5.telkom-ipnet.co.z
a [196.43.9.102]
DEAL BREAKER BELOW
6 410 ms 419 ms 459 ms ffm-b10-link.telia.net [195.12.255.217]
7 391 ms 389 ms 409 ms ffm-bb1-link.telia.net [80.91.247.184]
8 488 ms 429 ms 419 ms hbg-bb1-link.telia.net [213.155.135.227]
9 437 ms 519 ms 489 ms adm-bb1-link.telia.net [80.91.253.140]
10 452 ms 429 ms 409 ms adm-b5-link.telia.net [213.155.132.159]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Last edited:
Dear 8ta rep ,

this is becoming unacceptable , its been more than 1 week and I have yet to hear or receive any phone call from 8ta... I am getting the worst speed and ping latency in the evenings. last night was no expection as i was hitting 900 -1000ms ping .. this is really not the way to do business. If there is an issue (which obviously there is ) I expect some kind of support from 8ta... NOT JUST A MSG FROM YOU SAYING THE ISSUE HAS BEEN ESCALATED....

how can the network go from ok to very bad in such a short time . please get me some sort of help or atleast an answer/explination.. SHOW ME YOU CARE ATLEAST...

I compliment 8ta when they do something good and also expect me to 8!tch about it when stuff goes wrong as this is the only way you guys can fix issues.
 
Nitrate said:
Dear 8ta rep ,

this is becoming unacceptable , its been more than 1 week and I have yet to hear or receive any phone call from 8ta... I am getting the worst speed and ping latency in the evenings. last night was no expection as i was hitting 900 -1000ms ping .. this is really not the way to do business. If there is an issue (which obviously there is ) I expect some kind of support from 8ta... NOT JUST A MSG FROM YOU SAYING THE ISSUE HAS BEEN ESCALATED....

how can the network go from ok to very bad in such a short time . please get me some sort of help or atleast an answer/explination.. SHOW ME YOU CARE ATLEAST...

I compliment 8ta when they do something good and also expect me to 8!tch about it when stuff goes wrong as this is the only way you guys can fix issues.
Click to expand...

its been the same for me as well.... sigh, right before i typed this message all my sites went down, its like its getting worse ?? i couldnt get onto mybb until i restarted everything. its not the modem, nor is it my pc.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X