Home Connecta Flexi

C'mon CellC. If you can read this, please put he same deals on your website.
 
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Can you put this deal on the web so I don't have to go in-store please!
 
Sselmrah said:
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Can you put this deal on the web so I don't have to go in-store please!
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Hi Sselmrah,

Thank you for contacting Cell C.

Thank you for your suggestion. At the moment, this bundle is only available through our stores. However, we appreciate your input and will certainly consider it.

Regards
Cell C | MP
 
Anybody been able to extend these? I only get "You currently have no data expiring soon" with a bundle that expires on Monday. How soon must Cell C's soon be?
 
Hi Swa,

Thank you for reaching out.

Kindly note that Cell C Home Connecta bundles can be rolled over. However, the rollover option becomes available up to 5 days before the bundle’s expiry date.

If you are still unable to extend within that window, please feel free to share your details via PM so we can assist further.

Cell C | GM
 
Cell_C said:
Hi Swa,

Thank you for reaching out.

Kindly note that Cell C Home Connecta bundles can be rolled over. However, the rollover option becomes available up to 5 days before the bundle’s expiry date.

If you are still unable to extend within that window, please feel free to share your details via PM so we can assist further.

Cell C | GM
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The 2nd is on Monday. So as I'm counting it's only 3 days till it expires. Unless Cell C is doing something weird like counting 31 days for February as I've tried 3 browsers now with one on my phone.

I'm also not sure if this is deliberate but I don't see a rollover option on the app.
 
Thank you for your follow-up.


Kindly try inserting your SIM card into a cellphone and dial the USSD code *147#. Then select Buy Bundles → More → Option 1 (Data Rollover). This should allow you to roll over your Home Connecta bundle.


If you continue to experience issues, please share your details via PM so we can assist further.


Cell C | GM
 
Cell_C said:
Thank you for your follow-up.


Kindly try inserting your SIM card into a cellphone and dial the USSD code *147#. Then select Buy Bundles → More → Option 1 (Data Rollover). This should allow you to roll over your Home Connecta bundle.


If you continue to experience issues, please share your details via PM so we can assist further.


Cell C | GM
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And just after midnight the option shows up. This is definitely a date related issue.
 
Hi Swa,


Thank you for your feedback.


Kindly elaborate on what you mean by a “date-related issue” so that we can better understand your concern and assist you effectively.


Cell C | GM
 
Cell_C said:
Hi Swa,


Thank you for your feedback.


Kindly elaborate on what you mean by a “date-related issue” so that we can better understand your concern and assist you effectively.


Cell C | GM
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On the 27th there was no option despite the bundle expiring on the 2nd which was only three days away. It only became available almost exactly after the clock struck the 28th. I don't know if anybody else experienced the same issue before but in my case the system didn't register the bundle as eligible despite it being within the 5 day window until after the date changed. I didn't check the USSD menu to see if it had the same issue.
 
Swa said:
On the 27th there was no option despite the bundle expiring on the 2nd which was only three days away. It only became available almost exactly after the clock struck the 28th. I don't know if anybody else experienced the same issue before but in my case the system didn't register the bundle as eligible despite it being within the 5 day window until after the date changed. I didn't check the USSD menu to see if it had the same issue.
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Please provide the mobile number in question so that we can investigate this matter further and check the bundle eligibility on our system.

Cell C | RM
 
@Swa: I recently lost 15GB of night data at the end of February as it would not appear as eligible for rollover. I checked every day right up until the bundle expired. I tried using both the app as well as the *147# USSD menu of the router. I have 3GB of anytime data and 50GB of night data which I am hoping to rollover by the 9th of March but I'm not sure whether it will be possible.

Screenshot_20260303-111338 (1).png
 
Hi Jake45,

Thank you for getting in touch.

We’re sorry to hear about the night data that did not roll over, and we understand how frustrating this can be.

Kindly provide us with your Cell C number or the number linked to the router so that we can investigate this further and assist you accordingly.

Cell C | TM
 
Jake45 said:
@Swa: I recently lost 15GB of night data at the end of February as it would not appear as eligible for rollover. I checked every day right up until the bundle expired. I tried using both the app as well as the *147# USSD menu of the router. I have 3GB of anytime data and 50GB of night data which I am hoping to rollover by the 9th of March but I'm not sure whether it will be possible.

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It has never happened to me like that, usually just a few minutes after midnight it becomes available so don't know if it's a date check or gets activated on the bundle. I have two left with their night data I am hoping to extend later this month and the bit of night data I just extended. My expiry usually doesn't fall over a month boundary and I find it strange this bug happened where if February had 31 days it would have been correct.
 
@Cell_C: It appears that a further 50GB of my nighttime data is about to expire on the 8th of May without any option to roll it over. I would be very grateful if you could take a look and advise me on the best way to preserve my remaining unused data. Many thanks.
 
Jake45 said:
@Cell_C: It appears that a further 50GB of my nighttime data is about to expire on the 8th of May without any option to roll it over. I would be very grateful if you could take a look and advise me on the best way to preserve my remaining unused data. Many thanks.
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Hi Jake45,


Thank you for getting in touch.


We understand how frustrating it is to see unused night data nearing expiry without a rollover option.


Please send us a private message with your Cell C number (or the number linked to your router) along with your contact number. We’ll take a closer look and see how best we can assist you.


Cell C | MN
 
Many thanks Cell_C ! I have sent you my details via PM.
 
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