Horrible OPENWEB service

P

Plasticmonkey

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Hi Guys!

I’d like to urge anyone looking for an internet service provider to stay as far away from Openweb as you possibly can.

Id like to share my story how of back and forth emails, and incorrect login details that left me without internet for nearly a third of this month.

Here is how it started: I received my invoice in my inbox, and make my payment on the 27 of March. Along with the email I attach my proof of payment (like I always do) Couple of hours go by, and received an email from OPENWEB with my login details, and password for April.
Halfway through the 1st of April, I think that my Modem is playing a April fools joke on me, because that login details OPENWEB supplied me refuse to work. After I swopped the modem out, and nearly dropkicked the thing out of the window, I gave up.

Couple of emails down the line over very frustrating week with OPENWEB (I emailed them from my work PC) all of a sudden they change their tune, saying That they have no record of my payment?!?! Errrr, why would you forward me login details for a new month if there was no record of my payment?

Then they ‘lost’ my proof of payment that was attached to every single email (we’re at almost 10 emails by now), and I had to please resend it. Today out of the blue I receive new login details. No apologies, no ‘im sorry it was our mistake’, NOTHING!. Nice, looks like ill be moving over to webafrica at the end of this month.

Maybe im just a snob, I dunno? But I really don’t like being without internet, especially when I PAYED to use it!
 
agreed, a "support" phone that rings for days or is engaged for days is not service
 
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Openweb has been nothing but awesome to me.Iv tried out their openbrowse services all the way through to their uncapped solution. Dont get me wrong the whole loss of proof of payment sounds fishy.Try dealing with Telkom and having to wait over a month just to get your DSL speed back up normal or W.A and their queue system that freezes on waiting for details.
 
just joined Openweb this month, this is my 3rd day with them..
so far so good :P
haven't tried the whole openbrowse thing yet though, still on my international cap..
MrBEEP is very helpful... If you are having problems with email then I recommend PM'ing
MrBEEP, he replies fast and is very efficient(well he was with me).
Here is his profile..
http://mybroadband.co.za/vb/member.php?u=10324
 
Optimal01 said:
Openweb has been nothing but awesome to me.Iv tried out their openbrowse services all the way through to their uncapped solution. Dont get me wrong the whole loss of proof of payment sounds fishy.Try dealing with Telkom and having to wait over a month just to get your DSL speed back up normal or W.A and their queue system that freezes on waiting for details.
Click to expand...

I have to agree with you Optimal01 I also use Openweb and Im recieving great service for the last three years now. :D
 
Ii think the openweb support/email system may be flawed.

For some they never get their account login email/account not activated after days. Or their support email communication never reached each other. Maybe it's time to resolve this once and for all.
 
I must admit that until this happened to me, i was also a satisfied customer. BUT (big but), this incompetence has changed my mind about them :(
 
does SAIX or IS provide a faster connection ?
Or is it completely dependent on my telkom line?
can a ISP such as Openweb slow down my conn speed?
 
Only the activation process sucks. when done via deposit
The rest of the services is great.
 
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I do not understand how people can flame an entire company, all their products, their entire staff and every aspect of an organization after only a few faults.

I have been with Openweb for a LONG time now, and have had only the best service from them.

You people that post these pathetic threads are not worth the bytes you use on the internet.

Why not try and resolve it with Openweb themselves.

I have had a small issue about a year ago, and it took 2 or 3 emails, but it was solved. I didn't flame them on a public forum.

OPENWEB YOU ROCK!
MRBEEP, IGNORE THIS GUY!


QUOTE=Plasticmonkey;2695980]Hi Guys!

I’d like to urge anyone looking for an internet service provider to stay as far away from Openweb as you possibly can.

Id like to share my story how of back and forth emails, and incorrect login details that left me without internet for nearly a third of this month.

Here is how it started: I received my invoice in my inbox, and make my payment on the 27 of March. Along with the email I attach my proof of payment (like I always do) Couple of hours go by, and received an email from OPENWEB with my login details, and password for April.
Halfway through the 1st of April, I think that my Modem is playing a April fools joke on me, because that login details OPENWEB supplied me refuse to work. After I swopped the modem out, and nearly dropkicked the thing out of the window, I gave up.

Couple of emails down the line over very frustrating week with OPENWEB (I emailed them from my work PC) all of a sudden they change their tune, saying That they have no record of my payment?!?! Errrr, why would you forward me login details for a new month if there was no record of my payment?

Then they ‘lost’ my proof of payment that was attached to every single email (we’re at almost 10 emails by now), and I had to please resend it. Today out of the blue I receive new login details. No apologies, no ‘im sorry it was our mistake’, NOTHING!. Nice, looks like ill be moving over to webafrica at the end of this month.

Maybe im just a snob, I dunno? But I really don’t like being without internet, especially when I PAYED to use it![/QUOTE]
 
Plasticmonkey said:
Hi Guys!

I’d like to urge anyone looking for an internet service provider to stay as far away from Openweb as you possibly can.

Id like to share my story how of back and forth emails, and incorrect login details that left me without internet for nearly a third of this month.

Here is how it started: I received my invoice in my inbox, and make my payment on the 27 of March. Along with the email I attach my proof of payment (like I always do) Couple of hours go by, and received an email from OPENWEB with my login details, and password for April.
Halfway through the 1st of April, I think that my Modem is playing a April fools joke on me, because that login details OPENWEB supplied me refuse to work. After I swopped the modem out, and nearly dropkicked the thing out of the window, I gave up.

Couple of emails down the line over very frustrating week with OPENWEB (I emailed them from my work PC) all of a sudden they change their tune, saying That they have no record of my payment?!?! Errrr, why would you forward me login details for a new month if there was no record of my payment?

Then they ‘lost’ my proof of payment that was attached to every single email (we’re at almost 10 emails by now), and I had to please resend it. Today out of the blue I receive new login details. No apologies, no ‘im sorry it was our mistake’, NOTHING!. Nice, looks like ill be moving over to webafrica at the end of this month.

Maybe im just a snob, I dunno? But I really don’t like being without internet, especially when I PAYED to use it!
Click to expand...

The mark of a good company is not one that pretends they make no mistakes, it's one that demonstrates how effeciently it fixes those mistakes. If they con't even have the decency to admit they cocked up and apologise....
Thanks for the info - I'll never use or recommend them.
 
I have never had bad service from OpenWeb, and strongly recommend them.

OpenWeb has always solved my problems quickly and without hassle.
 
I dont know many ISP's where the owner Mr Beep handles stuff personally. Which is why i use them, infact im rocking openbrowse as i type this :)
 
Just registered with OpenWeb for a 10 gig local IS account. Quick, easy, instant activation. R70 only, not bad. I wonder, how long will the international browsing last?
 
Webafrica was able to render support to me on friday morning at 1:45am, i wonder how many other isps would be able to do do that ?. I used to be with openweb but too many hassles made me left. having your line is fine, but at certain times you do need action over just using it and then its what you get, how you get it and when its all been done that counts. Sure the products aint bad, at most they are better than other offerings out there, but imho there are just too many cats to skin and too little butchers. As to the OP it would be good to know that other side of the story too....
 
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Webafrica was able to render support to me on friday morning at 1:45am, i wonder how many other isps would be able to do do that ?
Click to expand...


:eek::eek::eek:

WOW That is FANTASTIC!!!
 
Plasticmonkey said:
Hi Guys!

I’d like to urge anyone looking for an internet service provider to stay as far away from Openweb as you possibly can.

Id like to share my story how of back and forth emails, and incorrect login details that left me without internet for nearly a third of this month.

Here is how it started: I received my invoice in my inbox, and make my payment on the 27 of March. Along with the email I attach my proof of payment (like I always do) Couple of hours go by, and received an email from OPENWEB with my login details, and password for April.
Halfway through the 1st of April, I think that my Modem is playing a April fools joke on me, because that login details OPENWEB supplied me refuse to work. After I swopped the modem out, and nearly dropkicked the thing out of the window, I gave up.

Couple of emails down the line over very frustrating week with OPENWEB (I emailed them from my work PC) all of a sudden they change their tune, saying That they have no record of my payment?!?! Errrr, why would you forward me login details for a new month if there was no record of my payment?

Then they ‘lost’ my proof of payment that was attached to every single email (we’re at almost 10 emails by now), and I had to please resend it. Today out of the blue I receive new login details. No apologies, no ‘im sorry it was our mistake’, NOTHING!. Nice, looks like ill be moving over to webafrica at the end of this month.

Maybe im just a snob, I dunno? But I really don’t like being without internet, especially when I PAYED to use it!
Click to expand...

I have had my share of problems with OpenWeb so, I sympathize with you and strongly support the fact that you have given them a opportunity to sort it out before taking the course of action you did by coming here to post.

I also gave them the opportunity to sort the problem out before coming here but, the problem was only resolved after they read the post.

If everyone demanded service like it is their right then maybe suppliers would realize that without service, there will be no clients.

ijack said:
I do not understand how people can flame an entire company, all their products, their entire staff and every aspect of an organization after only a few faults.

I have been with Openweb for a LONG time now, and have had only the best service from them.

You people that post these pathetic threads are not worth the bytes you use on the internet.

Why not try and resolve it with Openweb themselves.

I have had a small issue about a year ago, and it took 2 or 3 emails, but it was solved. I didn't flame them on a public forum.

OPENWEB YOU ROCK!
MRBEEP, IGNORE THIS GUY!


QUOTE=Plasticmonkey;2695980]Hi Guys!

I’d like to urge anyone looking for an internet service provider to stay as far away from Openweb as you possibly can.

Id like to share my story how of back and forth emails, and incorrect login details that left me without internet for nearly a third of this month.

Here is how it started: I received my invoice in my inbox, and make my payment on the 27 of March. Along with the email I attach my proof of payment (like I always do) Couple of hours go by, and received an email from OPENWEB with my login details, and password for April.
Halfway through the 1st of April, I think that my Modem is playing a April fools joke on me, because that login details OPENWEB supplied me refuse to work. After I swopped the modem out, and nearly dropkicked the thing out of the window, I gave up.

Couple of emails down the line over very frustrating week with OPENWEB (I emailed them from my work PC) all of a sudden they change their tune, saying That they have no record of my payment?!?! Errrr, why would you forward me login details for a new month if there was no record of my payment?

Then they ‘lost’ my proof of payment that was attached to every single email (we’re at almost 10 emails by now), and I had to please resend it. Today out of the blue I receive new login details. No apologies, no ‘im sorry it was our mistake’, NOTHING!. Nice, looks like ill be moving over to webafrica at the end of this month.

Maybe im just a snob, I dunno? But I really don’t like being without internet, especially when I PAYED to use it!
Click to expand...

LMAO at flaming an entire company. Who must he flame? one individual? OpenWeb IS AT FAULT like they were in my case. Keep your advise for the praising posts.

I DEMAND SERVICE FROM SUPPLIERS THAT WANT MY MONEY.

BTW, for a business to be successful it doesn't matter how much the client buys from them but how good of a service they can supply.

Crawl back to your little hole and hibernate.
 
Openweb have great products at great prices. Their mainline support is up to maggots though. So there is one golden rule with using Openweb. If you need support, you have to deal directly with Mr Beep. Either by email or by MyBB PM. Its the only way to get fast results.
 
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