A friend of mine had a mild heart attack on December and managed to call an ambulance, which promptly arrived. The paramedics stabilised him and although conscious and compos mentis he was rushed to a hospital in Benoni. This is where the rip-off took place. He was admitted into casualty at 14H09 and discharged at 15H00 to be transferred to a hospital covered by his medical aid.
He received his statement from the medical aid which had declined payment due to the fact that the account submitted by the hospital had insufficient information for them to consider payment. He contacted the hospital accounts department to advise them that the medical aid required further information to consider payment of the account to which he was told that he must speak to casualty and ask them for the information! He argued that it was not his responsibility to get the information and submit it to the medical aid. Long story short, he got the accounts department to resubmit the account with the necessary info. He was copied on the email sent and to his horror, he found that the drugs used during the emergency amounted to R 202.14 and there was a miscellaneous charge for R 6,107.50 which was later described as a resuscitation fee.
According to my friend, he was fully aware of his surroundings and what was happening around him and categorically states that no paddles or other resuscitation equipment was used on him at.
He is now awaiting feedback from the medical aid to see if they will pay for the “resuscitation” fee.
What recourse if any does he have in order to take this “robbery” further?
mi - myocardial infarction is a pmb condition, classified as a medical emergency.
a medical emergency involving a pmb condition allows a patient to be treated at any hospital until stable, dsp or not. medical aid is legally obliged to pay in full.
patient can only be transferred to another hospital once stable and confirmation of available bed at receiving hospital has been received be the transferring hospital. if no bed is available at dsp, patient has to be kept at original hospital - medical aid has to continue payment until such time as a bed has been secured at the dsp facility.
account submitted to medical aid must have icd-10 codes + tariff codes. these can only be supplied by the hospital / treating doctor
resuscitation fee
most hospitals (private) have an emergency dept with resuscitation room.
the emergency dept is run by a private practice using the hospital's infrastructure
(doctors are not allowed to be direct employees of the hospital group)
the resuscitation fee could comprise fees from the private practice that runs the er, + hospital facility fees + radiology (most resuscitation rooms have radiology equipment), + pharmacy fees.
resuscitation (cardiac or respiratory) is carried out only in emergencies - again, a pmb condition. medical aid is obliged to pay in full.
you friend must request an itemized invoice on the resuscitation fee
**paying in full means payment at full medical aid tariff
more often than not actual tariffs are higher than medical aid tariffs - hence co-payments.
if he has problems with medical aid regards the payments, pm me