He received his statement from the medical aid which had declined payment due to the fact that the account submitted by the hospital had insufficient information for them to consider payment.
i'm going to take you a step back
statement arrives - statement will have a code at the end of the billing line item
that code will indicate non payment is for "x" reason.
in this case, the code "x" indicates insufficient information.
so now, has the medical aid company paid nothing, or have they paid out of "day to day" / savings / etc
to clarify: resuscitation (for example) would be paid out of "major medical", not out of "day to day" / savings etc.
where i'm really going with this is, if the hospital has received R0 - let them sort their schit out with the medical scheme. the medical scheme would have paid if the hospital provided the required info.
its not for the patient to supply icd-10 codes, nappi codes & tariff codes.
if the hospital has been paid, but out of your friends "day to day" benefits - chase them down.
netcare resuscitation fee 2019:
i've replied to your pm.
if this by chance is related to netcare, i'd be delighted to take them on