How long to receive router?

D

dgerber

Active Member
Joined
Apr 18, 2006
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Hi all,

My account was debited last week Thursday for the Uncapped LTE online offer. How long does it usually take for Telkom to deliver the device?

Cheers
Douw
 
During the call, the lady told me 5 to 7 working days for it to arrive...
 
Thanks all! Just excited to move on from my 4Mbps ADSL line.
 
Although now I'm waiting for the SIM card to be activated... Hopefully today ;)
 
Tick tock, tick tock. I'm counting the seconds until the delivery guy arrives.
 
Waiting a week now, went to a Telkom shop today, asked for help, they went to the phone dialed 10213 gave me phone and told me to give my ID number when the next person answers! REALLY TELKOM you portray the good company picture, but your staff and services are crap. So still got no idea when I'll get it!
 
Welly said:
Waiting a week now, went to a Telkom shop today, asked for help, they went to the phone dialed 10213 gave me phone and told me to give my ID number when the next person answers! REALLY TELKOM you portray the good company picture, but your staff and services are crap. So still got no idea when I'll get it!
Click to expand...

eish man, they were clear when signing up that all inquiries must be directed to them ie 10213 and not the stores.
 
Sure, done that, 30min no answer, 52 min no answer surely a useless call center is not the only option!
 
So, my bank account was debited this morning now the long wait for the delivery... Whats really strange about this is that I still don't have any active account on Telkom's system even thou I've been debited and applied with the call center agent....
 
Same here,today is a week since my account was debited. They have my money but no record of me as a customer... bizarre
 
Welly said:
Sure, done that, 30min no answer, 52 min no answer surely a useless call center is not the only option!
Click to expand...

I have tried the call centre numerous times... also waited 30 min on average with just no answer... absurd
 
IF anyone from Telkom reads this, please can you guys just keep us posted on the progress of the order, we dont mind waiting, but it is waiting with no info that is uncomfortable.
 
Hi guys, I jumped onto their Twitter account last, the guys who monitor that feed are responding, try Twitter.
 
Got SMS today with apology. Their system is down.

Got called 2 hours after sms and apologized. They know application is delayed. Their system crashed or something and the techs are fixing . they will update me on Monday.

I'm waiting for delivery of device and sim. I'm happy I got the application through.

I give them kudos for the call. I respect that.
 
Got the same phone yesterday as well, to many orders, system crash, trying to catch up. They told me they will come back to me either today or early next.

Let's hope!
 
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